of TripAdvisor Travelers recommend this hotel
"Can not ask for more"
Usually, I write about hotels after I leave, but this is one of the exceptions. I came with my wife for 4 days stay at this hotel. We upgraded our stay to junior suite. Apart from the zigzag road to reach the hotel, every thing after that was outstanding. Reception areawas large and comfortable at M2 (16 floor level). Bell captain was efficient. Reception staff were professional. Check-in process was very smooth. We went to our suite with direct view over haram and kaabah. 43 floor(16+43=59 floor) above ground. Romm and sitting room were spacious. Furniture top quality. Amenities top notch. No bathtub but two bathrooms with shower area. View was great. Food quality was superb, although the roomservice booklet did not match the quality of the food. Breakfast was superb for both varieties and taste. More than that was the attitude of the staff. All without exception were polite, smiling and courteous. My wife was not feeling well after the umrah, so she did not come with me for breakfast. I wanted to take some food for her. I talked to Mr Oais Mulla, and he promised to send some food for her. When the room service came. It was a full continental breakfast with flowers and wishes to feel well. That was impressive. It showed the quality of the hotel management. Thanks to Mr Oais and all the hotel management. Next morning, he came to my table asking if I need to send her food !. This is another bonus .really I am impressed. I am used to write hard notes, but when I meet good people, I do the same for good job. I hope that this hotel will maintain this level of service.I tried all other five stars hotels here, but this is really different. Alah bless them
I would just like to say thank you for the fantastic service this hotel & its staff offered. Truly an A class service from ALL members of their staff. Hotel was excellent and superbly located. We had no issues checking in or out. Staff were friendly & fulfilled our requests. We had a superb time staying at this hotel. We had an apartment suite with full Ka'ba view which was breathtaking. Room's were well maintained & frankly no issues. Breakfast was superb, specially on the 29th floor with an excellent view! A great place to stay, very highly recommended & family enjoyed the stay at this hotel. Thank you for an excellent service.
This is huge hotel . The most complicated part is to get correct elevator to get to your room. There are many. fm ground fr to M2 ,lobby and then change to your floor. Hot water is hot in the afternoon time !
"A Grand Place "
Really there's nothing to say here. The Clocktower is great. It truly is a 5 star and above. Of course, this depends on the accommodations you get. Anything under a suite will seem like a 4 star hotel. The breakfast is different and your access to amenities at the hotel are also limited. So you won't get the 5 star feel except through the extravagance of the lobby. We were upgraded to a signature suite. Had a beautiful view of the Ka'aba and had nice extras provided in the room as well as access to the restaurant on the 29th floor and other amenities. The spa is very nice, and the staff is very accommodating and friendly. Saudis have a good sense of humor.
"A LITTLE BIT ABOVE AVERAGE SATISFACTION."
Good: Helpful and friendly staffs, satisfying buffet, responsive service. Clean and fancy lobby and room. Bad: Strange security policy; groups waiting at the lobby asked to move away to the back, near the lifts. They want the business but not ready for the crowd!! House keeping were too lazy to make up the room even when the sign was switched on. House keeping guy knocked the door when we came back in the afternoon while DO-NOT-DISTURB sign was switched on!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 5:00 PM , Check-out: 12:00 PM