of TripAdvisor Travelers recommend this hotel
"Great hospitality "
Fairmont hotel ( clock tower) is at 4 minutes walk from centre ( haram) . Once you enter the clock tower walk straight ( no elevators) till you reach end turn left there you are now elevator to M2 . The staff is very welcoming and check in though was late but they are accommodating so great check in. Reception at checking and out doing great job. Now the adventure begins if you want to find your own way lots of elevators to reach your specific floor . Room kabba view have 500 deposit on spot so be prepared with that . Room are spacious , good , minor things can be looked into broken minibar door , hinge displaced . Tv Remote cells need replacement and back cover.broken laundry tray .. But these are very insignificant with so much to maintain around but should be looked into for special rooms at least .But must do checks on sparking plugs and irons as guests don't want to be electrocuted . Plugs are not well fitted so can't do much charging . But guests reading this should not keep you away to enjoy the ambience and hospitality of staff , so helpful and prompt on it . One feels like home . Lots of options for Breakfast and dinner staff ( mr .waseem on reception: Turkish restaurant doing great job) . Mr siraj despite of attending all guests made sure all are served warm tea ..so the staff makes the place welcoming and warm. At Saudi restaurant the best yummiest breakfast you can have though very very busy but very well guests are catered . Here the person attending you are too overworked but hats off keep the smile on, I can recall mr . Ahmed served well. You can have great view here with lots to choose from. Even a diet corner! Though I am mentioning names but this doesn't mean that others don't shine .the person serving. Omelette on entrance had a personal touch with children it was touching , so parents were really happy. You would surely enjoy it here more. House keeping is so up to the mark keep guests well stocked . Well done for them as I understand the demand and pressure you are under. For the reader it's good value for money and you would have a great experience as location is ideal and you can comfortably spend time at haram. On departure day your baggage would be taken efficiently I am sure ( though I didn't use service ) the staff is doing its best in this area too , guests should be patient with them . Do come to experience fairmont hotel and it's hospitality.
The services were excellent. The prayer room facility at S2 is an excellent facility specially for old people. The hotel is ideally located for nearness to Kaaba. The décor is likeable. The mall below at ground level has all kind of shops and a food court which are so helpful.
A relaxing stay, with nice view of Kaaba and haram. The staff are welcoming and helpful. High quality services. Cleanliness of place , amazing odor . Tastefully food . Thanks for everything, and looking forward to stay their again.
"Best Hotel in Makkah"
my stay there was amazing , the rooms and hotel are excellent , specially the room with Kaaba view , where you can even see the Kaaba and there is also connected speaker to prayer in Haram and Athan . The Hotel is directly opposite to Kaaba so it make the trip very easy specially if you have kids .
Staff had a bad attitude. Rooms were not functional properly. Room service was horrible as well.complaibed many times but no proper answer or feedback given. Parking a lot of issue. The cars which come to pick you and drop you cannot enter the hotel area...better choose raffles hotel or some other hilton or hyatt...
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 5:00 PM , Check-out: 12:00 PM