of TripAdvisor Travelers recommend this hotel
"Bad bed, decent room, expensive extras."
Our last trip to belfast saw us staying at Jurys, which was perfectly fine but this time we noticed the price had gone up and for a few more euro a night we could 'upgrade' to a more unique hotel, so we did. We spent the last 2 nights at the Malmaison in Belfast. We booked a standard double room. We arrived 90 minutes before the 3pm check in time and were delighted to find our room was ready. Our room was one the first floor, a corner room. The room (and in fact the whole hotel) is decorate in a dark chocolate and mushroom scheme, lots of heavy fabric and a gothic boutique style. We found a shower and well appointed bathroom with really stunning soap and shampoo etc. A tv and DVD player. A kettle and the usual tea and coffee options. A safe. A hairdryer and a mini bar. The room itself had 3 windows plus one in the bath room but you can't open them. The room has a dated temperature control. It can get stuffy. The room itself was quite comfortable but the bed really wasn't and that was a surprise. I love a hard bed and this felt like it should be fine but it wasn't. I felt like I was sleeping on a mattress full of golf balls. I'm usually ok with a dodgy bed but this was particularly rough and really tainted my stay. Maybe it was a sprung bed in a world of memory foam. The hotel itself was reasonable in regards of room cost but the menus, mini bar and meals are really over priced. The breakfast for example being 16 pounds a head and a can of coke 2.50. However it is in a wonderful location with all of Belfasts best shopping just over the road and many great restaurants and cafes within 2 minutes walk. (Try the Grapevine for breakfast) The staff were friendly and the room cleaning guy on our floor was a star. The rooms feel a little heavy, a little worn and dated. The tv was a good size, about 26 inches but you can't get at the back and in 2016 many of us want to use a chrome cast or mobile to access Netflix etc. The door to the room also took multiple, and I'm saying a dozen or so, tried to close and lock when we left for the day.
My Daughter & I stayed at this Hotel Sunday 16th October 2016. We found the Staff very polite & most helpful. The room we had was spacious nicely presented & very clean. It does cater for the quests if they want to purchase a drink from the mini bar or the snacks/crisps nice touch but a bit expensive. Other than that we had a lovely stay at this Hotel and hopefully will visit again in the very near future. I would recommend you search for deals as they are well worth the money.
"Seen better days"
Rooms fair size but lack suitable chairs to sit,had to use bed to watch TV. Lighting very dim,bedside lamps low wattage making reading difficult unless eyesight good. Reasonable clean but perhaps lighting makes it difficult to see dust. Could do with complementary drinking water, small bottles in room fridge but £2.50. Bar prices quite expensive.
"One night stay."
Recently stayed here with my husband for one night. First impressions were good. Check in was quick and friendly and we were told we had been upgraded to a club room! The room was beatifully furnished with a great ambience. Bed was very comfortable. The hotel is in a fantastic location and we parked in the high rise car park which worked well for us...it really is a two minute walk from the hotel. Had a drink in the bar and was slightly disappointed with the lack of service. Bartender was unenthusiastic and gave the impression that he didn't want us there. Would definately stay here again and just hope that the bartender was having an off day!
"Great staff, but missing the little things the make it a great venue to stay"
I stayed the weekend with my partner. Although on the expensive side, the location is excellent, the staff amazing, great rooms however it's let down by the 'little things'. The flowers in reception were dead, the same by the lift. The lifts were dirty both morning, afternoon and evening. The room, although quiet and sumptuous, was airless and too hot for a good night's sleep even with the window open. We ate ins the main restaurant. The service was great, the starter, main course, dessert and wine amazing. The only let down was the bread wasn't cooked. When I complained, the maitre-d removed the bread basket only to return it 5 minutes later with new bread which was dry/stale. On closer examination, as we pointed out to him, the 'new' bread had been placed over the uncooked bread - which still remained in our bread basket. On the whole the venue is lovely, and the staff were both warm and friendly. Such a shame the there is a lack of attention to detail, because at the advertised prices, guests expect 'more'.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM