"Nice hotel, shame about the service"
The location was perfect for us and this is a modern and stylish hotel. We had a deluxe room which was a good size with a lovely bathroom and very comfy bed. The cocktails in the bar were fantastic and the service there was very good. Our room was however noisy, especially at night - perhaps having a room next to the elevator and stairwell didn't help. I enjoyed my stay - it served it's purpose - but I felt really let down by the service at breakfast. Paying £18 pp for a breakfast is not cheap at any rate (rooms prices, I felt, were also steep for the standard of hotel) but ours, sadly, did not arrive. After waiting 30 minutes, I asked why guests coming in after us were receiving cooked breakfasts. The waitress went to check and, after a few minutes, the waiter who took our order came to ask what we would like to order - again. So we humoured him and placed our order - again. The oh-so-generous offer of compensation to the tune of...the £2 pp supplement for the cooked breakfast was truly overwhelming. Anyway, 15 minutes later it arrived - but was not cooked as requested (what is so difficult about hard poached eggs'). In the end, I returned it, having given up on anything other than yoghurt and granola. The most expensive I've eaten, albeit very nice. When asked at checkout if I was pleased with my stay I said yes, apart from breakfast. The receptionist asked it I would like to speak to a Manager, but quite frankly, having already wasted an hour of our day waiting on a breakfast that was sent back, I hadn't the time or the patience. The final straw was being told we had a bar bill (we didn't, we paid it all at the time) and then watching the receptionist get stroppy as I explained that the bill he was waving at me had been paid by card (thank goodness - the receipt was attached) and furthermore, did not match the amount he was now looking to deduct from my credit card. I would definitely return to Leith, (lovely place, amazing restaurants - don't miss Martin Wishart)) but I'd look elsewhere for accommodation next time. Shame as this is a lovely hotel.
"Good location, nicely presented, free car parking and the dog came to."
First visit to a Malmaison - Edinburgh hotel is in a good location on Leith water front - about 2 miles from city centre - great bus service to centre - £1-60 each way. First room ( a club ) was a bit dated and would benefit from redecoration. We also had an issue with a noise from a 'staff door'. Got moved / upgraded to a suite - much better - though not over spacious. Staff dealt with our concerns very well and with a pleasant customer focussed approach. Breakfast was good - decent choice - efficient pleasant service. Hot food was tasty and freshly cooked. Car park spaces are narrow - but they are free. Lots of bars, shops etc very close Our dog was made very welcome - but only allowed in room or limited public areas The shower gel isn't as good as the stuff we usually have at home .......
"Stylish and smooth"
The Malmaison building is fantastic, but its the quality of the rooms I like most, good sized, well appointed, and very, very cosy bedding. Its not "City Center", but located by some great bars and restaurants and its an easy bus/taxi ride into town. Always great value for money.
"Nice hotel but too many things wrong"
I stayed hereon one of their special Sunday evening deals and it spoiled what was a special night. It took ages to find, they have no sign except a little plaque by the door, and you cannot drive past the front because it is pedestrianised. When I told the reception I could not find it she simply responded that it couldn't possibly be hard to find because I have found it now. On our way up to the room we had to share a lift with a completely inebriated woman who was about 7 months pregnant. She got out of the lift on our floor and we heard the party carry on for quite some time. We didn't complain because it was only about 5pm. We went for our disgusting meal downstairs (reviewed on their Chez Mal page) and decided to get a pint to take up to my room. Now it got weird, they do not sell pints, they sell 2/3 of a pints. When I questioned this I was told it was to combat binge drinking. This is the most condescending thing anyone has ever said to me. I am a successful 50 year old businessman and do not need parenting by an overpriced hotel chain. In fact, most of their customers must be doing quite well for themselves, if they are paying to eat and sleep here, I doubt any of them need any little life lessons from Malmaison. Malmaison seems to translate in French as 'badhouse', an apt name indeed.
"Favourite Edinburgh hotel"
This is the second time we have stayed at the Malmaison and it certainly won’t be our last. We were very fortunate to be upgraded to a suite (Thanks Stewart), the suite was amazing, it was very spacious, modern and relaxing with very comfy beds. The rooms were spotlessly clean as was the bathroom. The hotel itself is lovely and is situated in a very nice area of Edinburgh. We got a taxi into the city centre which cost under £10 this can be offset against a city centre car park if staying in a city centre hotel (parking at the Malmaison is free) We had the big ‘Mal’ breakfast which was very tasty with plenty of choices. To sum up we found the hotel, staff and all amenities to be exceptional and look forward to returning again in the future. Thanks again Stewart you really made this an amazing break.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM