of TripAdvisor Travelers recommend this hotel
Was really looking forward to visiting malmaison and was left somewhat disappointed. The hotel in itself was lovely as was the room however we arrived for check in ten minutes after our check in time and were advised the room wasn't ready we were advised it would be about ten minutes and were given a free voucher each for a cocktail which was fair enough. The girl took our bags and said she would call when the room was ready. 55 minutes later we had no call so went back to reception and had to wait 15 minutes to speak to someone as there was only one girl by this point. We were advised our room was now ready and we should have been called. Asked for our luggage the be told it was in our room - it wasn't. Tried to call reception for ten minutes with no answer so off I go back down to wait another ten minutes to be told oh yes we do have your bags. At this point I expressed my concern to the manager who gave us a free bottle of wine. By this time it was now 5pm which was two hours after our original check in time and completely messed up all plans I had. I have emailed to express my concerns to be told I'll be looked after if I stay again! No thanks! Upmarket and pricey hotel but definitely doesn't have the service to match it!
Just returned from a one night, dinner bed and breakfast stay as a Birthday treat. Excellent hotel, nice relaxed environment with really friendly staff. Fantastic food in the restaurant. I've visited Edinburgh many times however this is the first time I've stayed in leith and wasn't disappointed. Highly recommended.
"Stay over for business meetings"
I still love this hotel group although this particular hotel is a little tired in places- notably the lift and bathroom. Bed very comfortable with crisp linens and room very clean. Not totally certain about the window finishes in bathroom - think I would have preferred a blind than the peek boo views to outside and more uncomfortably, out to inside! Had dinner in the restaurant which was just perfect - faultless and great service. Biggest gripe was receptionist who booked me in. Absolutely no personality, humour or interest in me. They were not exactly busy so being rushed off their feet was not an excuse. I did go back later to reception and spoke to another girl, who was far more helpful and made me feel valued. No parking charges is a massive plus and of course the other superb eateries in the immediate vicinity. I will probably return as I often have meetings in Edinburgh - and it's relatively reasonably priced; perhaps I was just expecting too much as it was not true Scottish hospitality.
"Valentines Saturday Night"
Good Saturday Night at the Malmaison Edinburgh beside Leith docks, we booked this just a couple of weeks before and we were not disappointed my husband upgraded us and we had a lovely bedroom with sitting room and bathroom everything was what you would expect for the money spent, bottle of champagne in the room plus robes slippers etc, lovely meal and breakfast , would we go back without a doubt , staff from greeting at the booking desk to restaurant staff all were very professional and honest glasses plus ear phones were all returned thank you very much, good night xx
Great Staff. Wonderful Sunday lunch. Bar service excellent. Great stay, first experience of Malmaison chain and thoroughly enjoyed it. They got everything right and unfortunately that doesn't happen so much these days.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM