"Great staff, but ......................."
Staff in this place are superb, very very impressed. However our visit was soured by our room location. We took an offer where if there was a better room available we would take it for a slightly reduced upgrade cost. So we were put in room 124. The room overlooked the street to the side and was directly opposite a fish restaurant and an engineering works. The bottle bins for the restaurant were filled very nosily in the early hours and emptied around 7.30am. The metal/engineering staff started drilling/cutting etc approx. 8am. Not impressed.
Lovely quiet location in Leith but close the city. Our room was a bit in need of attention, but was very comfortable and the bathroom was in the Malmaison corporate style. Service was good, although it was not too clear where the reception desk was when we entered. We love the old buildings that Malmaison use for their hotels and stayed on the Sunday Stopover deal which is excellent value for money.
"Good location away from touristy areas...... but"
We stayed in the hotel for 3 nights, whilst the staff were very helpful the rooms, in particular the bathrooms, need a complete overhaul. Cracks in the sink, paint peeling off all the wood work, tiles cracked and you can hear noise from corridor and rooms above. Beds were comfortable but communal areas , again need renovating and a bit dirty. Breakfast was good, fresh and good selection. We were pleased we stayed just outside Edinburgh as its nice to walk around Leith and there are quite a few restaurants nearby. Taxi into town is only £8 or bus takes 15 minutes.
This is the second Malmaison hotel we have stayed at and we were impressed. We upgraded from a standard room. The new room was large and very clean with lots of extras, including a coffee machine. The bed was absolutely enormous! As usual the room was very hot, but we were able to turn off the heating and open the windows, which isn't always the case in hotels, so could get a temperature that suited us. I loved the decor, which included a 'clinker built' feature wall and bath panel reflecting the hotel's historic harbour location. The choice of breakfast menu was good; the eggs Benedict that we ordered were beautifully cooked and the coffee was excellent. There was a lovely fresh fruit salad, although I did find the fruit pieces rather large and not easy to cut with a spoon. The staff were very friendly and helpful. This hotel is situated off the main street in Leith so is very quiet. It is ideal for anyone dining at The Kitchin or Martin Wishart's Michelin starred restaurants. There are also lots of other good places to eat nearby. The Royal Yacht Britannia is within walking distance, and there is a bus stop just a few minutes walk away where you can catch the Number 22 bus to Princes Street for city centre attractions. We have previously stayed in hotels in the City Centre and paid much more for lower quality. I'm delighted that we've found this hotel and will definitely stay here on future trips to Edinburgh.
"Beautiful Building, shame about the customer service!"
My Fiance and I had been given vouchers for the Malmaison as an engagement present earlier this year. It was easy to find with sat nav and the building is beautiful outside. We were able to easily park at the rear of the hotel. It is located right in the heart of Leith with a short walk to lovely restaurants and shops near by. Unfortunately on arriving at the hotel when we presented our voucher the woman at reception told me that in fact our voucher did not have the £120 we expected on the card but only £75. We also had an official Malmaison letter stating that the card had £120 on it. I told her there must be a mistake but she just mumbled something saying no she was right and did not offer any help what so ever. We were totally embarrassed and I had to call my friend (who had literally just had a baby) to ask her what she paid. Thankfully I managed to get her and my friend works in the Hotel business and with Visit Scotland and spoke to the reception woman on my phone and it got sorted out . She then asked if we wanted to pay more money for an upgrade but we were so embarrassed we just tried to get out of reception asap. There was no apology and the two women at reception went into a room, which was obvious to us it was to talk about us. I have never felt so embarrassed at a hotel in my life. If I couldn't have got hold of my friend we would have wrongfully been asked to pay another £45 to be able to stay for the night. They did however leave a little Congratulations plate in our room but to be honest it was a few old biscuits and white chocolate writing on a slate.... hardly anything fancy and did not compensate for their bad customer service. The room was nice enough, nice presented with all expected appliances etc the bathroom however could do with an update in keeping with the room. We had a cooked breakfast in the morning which was also nice. The hotel decor on the whole is unique and quirky and would recommend staying here if you are going to Leith but don't expect great customer service. Overall wasn't the Celebration experience we had been looking for and left feeling disappointed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM