of TripAdvisor Travelers recommend this hotel
I really like this hotel, friendly check in, great, well laid out room on the fourth floor with nice toiletries and a great shower, wee quirky touches, quiet at night, quality breakfast, good location. What's not to like'
"Another successful visit."
Malmaison in Leith is now our hotel of choice on our regular visits to Auld Reekie. Helpful,pleasant staff,a high standard of furnishings and decor and comfortable beds all combine along with a lively,vibrant area to keep us returning.
"Nowhere near as good as anticipated"
We had chosen this Malmaison Hotel both on reputation of the chain, and some previous reviews, but our experience was nowhere near as good as we anticipated. The location is fantastic, the reception staff were great, the Bar was very good, and from what we saw the restaurant appeared to be fine. However the room was a nightmare, and that is the fundamental of the Hotel! When walking to our room on the second floor the loud creaking in the corridor, should have given us an indication of what was to come, as the room only had single glazed windows, which allowed both the howling gale outside to whistle in and every street noise to be heard. That street noise included the bins outside being emptied at 6:30am, and the Engineering company across the road. Everytime someone walked past outside, the noise from the creaking corridor sounded like they were about to enter the room. The room itself was nicely decorated, but quite dark, without a main light to brighten the room, so you couldn't use the ironing board without having to squint at the clothes you were trying to iron. And it was only heated by a single radiator, so with Hurricane Gilbert coming through the totally inadequate windows, the room was freezing - the bathroom was even worse. One thing that we just struck as weird, was the position of the TV! It was on an angle to the bed, and in a steel frame, so that one of the poles of the frame was in your line of sight when watching TV. This didn't actually impact us that much, as we were not there to watch TV, but we just thought it to be very poor design. What totally found us dumbstruck, was after presenting these issues to the Manager, she advised that no one had previously complained about the noise. That was absolutely ridiculous, as there is no way on this great Earth that people haven't complained about that racket before. I always use the litmus paper test of whether I would stay at an establishment again, with lots and lots passing the test with flying colours. Sorry Malmaison - you failed miserably, which is really really sad as the building is a grand old lady and deserves better.
For a just a little more outlay, this two night stay was pure class. I was on a business trip and having used other branded outlets chose this hotel for a change. The meet and greet, room, bar, dining room all superb. Service with a smile, excellent selection of bespoke ales and the food was outstanding. Thank you everyone for making me so welcome and looking after me. I will be back!
"Good but seen better days"
It was lovely to visit this hotel again and I remember visiting when it first opened when Leith was just being renovated. There is a lot of competition now and whilst the setting is great and the staff are lovely it just all seems a bit tired and dated now.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM