of TripAdvisor Travelers recommend this hotel
"Poor service, but good rooms"
The hotel overall is very nice and clean, and the drinks at the bar are good. However, customer service was terrible, we had to wait 10 minutes to check on whilst the man on the desk had a chat on the phone, and had to wait 20 minutes for drinks as the bar staff were unable to serve one person each.
"Okay not the best"
Just had two nights here, whilst the hotel was lovely it was the staff that let it down. I requested some warm milk sending to the room as I was not feeling great and the girl on reception advised it would be sent straight up .... never appeared! We asked 3 times at breakfast for gluten free toast that never materialised... now it might seem like I'm being picky but I have always loved Malmaison and have stayed in both Leeds & Manchester numerous times with wonderful service, Liverpool let itself down, will I return' Not sure.
Stayed in this hotel for 3 nights and had a fab time. Check in was quick and our room was very modern and the bathroom was amazing! Only gripe we had was that it's about 10-15 mins walk into the centre of Liverpool, this didn't bother us during the day but at night we didn't feel safe walking home,so we got a taxi the rest of the time if we were coming back late. We never ate in the bar night but we did have a few drinks in there each night, it was very quiet but relaxing. Overall this is a lovely hotel, very modern but gave 4 stars only because of location.
Stayed in the Kop Suite which was tremendous. Staff are excellent and the breakfast and in room dining is of a high quality. Located on the river in a very quiet area. I would highly recommend this hotel.
"Another honest review "
Stayed for business in a standard double room for two nights. Here's my breakdown: Reception: - Slow, not overly friendly. Rooms: - Great room even if mine looked at a main road in the back. - Bed very comfortable - Mini Bar and snacks available but massively overpriced. - rooms are quiet Food: - Really good. Would recommend the mal burger and eggs Benedict. - Price of food is expensive. Location: - Not bad, however is a taxi journey to get into town. General Feel: - Really stylish and I like walking into the reception area. Bar Staff: - Ironically all the staff other than reception were excellent. Price of the room: - I thought this was reasonable having only paid £75 per night. Overall: - In my view a middle of the road 4 star hotel
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM