of TripAdvisor Travelers recommend this hotel
We stayed 9 nights this hotel. Actually it was much dissapointed for us. Cleaning was poor. only one time it was good. after we complain. Because after cleaning i saw manz black hair in our bathtub. Reception was helpful. But just receptionist can speak English. Restaurant room service spa recepcion and etc. nobody can not understand english !!! for example we ordered breakfast in to our room . But roomservice clerk can not understand very well. And they bring different meals for our breakfast, Breakfast order took 30 minutes to understand orders because of the poor English. And the Spa massage room was very bad. There is no light . In the dark room you take a massage . Normally good smell and some candles and you feel comfortable in massage room . But here is not!! and spa was loud and uncomfortable. There is no activity at the hotel. Restaurant is always empty.. Restaurant meals are so scant. Place of hotel is quite good. But you have to walk 30 minutes to go red square. there is no shuttle to subway or city center or airport. This hotel was 5 star but standart 3 star.. When we have complain , just receiptionst said we understood excuse me. But the hotel manager was disinterested.!! When you stay more than 7 days in 5 star hotel , after 7 day they can send a long stay amenities. For example wine and fruit basket. or when you come to the hotel manz 5 star hotels manager send a welcome letter. Actually this hotel managers dont care you.. By the way our coffee machine water finished two times nobody check your machine and coffee amenities. When we want to ordered schnitzel from hotel restaurant they dont have 2 days. They told us its finished sorry.. ''' Here is the hotel why they dont have enough meats and chickens in ther stock ' Their bread was cold and stale. Actually it was really disapointment. I dont recommed this hotel.
"Moscow bolt hole"
Great multilingual reception staff nothing was too much trouble to organise, large well maintained and clean rooms , fully fitted out , pleasant restaurant with mix of local & international dishes for both breakfast and dinner
"Great hotel, amazing customer service"
everyone speaks English, the concierge staff was very helpful. great food and receptionist staff very friendly. I think this will my place to stay anytime being in Moscow. Well done and keep up the good work. Solange
"Best place to stay in Moscow"
Beautiful hotel with spa and swimming pool Good food and drinks Special good memories of Maria, Manager Conierge also helps to reserve taxis to and from the airport I had a lost luggage and reception were very helpful Will be back soon
"Nice solution for business and touristic use, good rate !"
Stayed at the hotel for 2 nights. Staff at reception is kind and check in is fast Room was nice well equipped,modern and with good mattress. I also tested the restaurant that was surprisingly good, but the atmosphere in the dining room is a bit too dark for my point of view. Hotel is 20 min walk to the red square and 5 min to the metro station, that for Moscow is acceptable. Overall I would say that the price paid is a very good value for money
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM