"Comfortable one night stay"
Me and my girlfriend stayed at this hotel for one night. The staff was friendly, although we did not have much interaction. The room was nicely furnished and decorated. Although the hotel is not particularly close to the old town, the neighbourhood it is located in is nice by itself, with good options for places to go out for eating and drinking. Overall, I would stay here again.
"Great.. but not quite 5*"
Me and my boyfriend stayed in this hotel for 3 nights at the end of January. It was a beautiful hotel and our room was equally good. It took about 25 minutes to walk to Charles bridge so if you're wanting to be closer to the centre, then I'd probably stay somewhere else. Reception staff were very friendly and helpful when we wanted directions to get to Petrin Hill, apart from that we didn't have any interaction with staff, however there was always someone on reception if needed. Our room was lovely and overlooked the river, we weren't expecting that so it was a great bonus. The beds were very comfy. The downsides were that we found the hotel extremely hot and couldn't cool the room down, when it's -11 outside and we're sleeping on top of bed covers it seemed a bit much. The bath water on our last night was stone cold, in the end we had to run the hot tap for 15 minutes before any heat came through, not what we'd expect from 5* really. Overall, we probably would stay here again as it was very good value for money and the hotel itself was lovely.
"Currently a home from home."
Having currently been working in Prague, I have stayed at this hotel several times in the last few weeks. It has generally been a pleasurable experience, with only the occasional slip in detail making it a possible 3 stars rather than 4. It's only small things like having a consistent supply of refreshments in the rooms, sometimes there's a nice mix of tea, sometimes there's loads of Earl Grey which I don't drink. One time I am supplied with slippers and a bathrobe, the next time not. Like I said, little details. The hotel is about a 15 minute walk from the Old Town, near enough. The rooms are comfortable, but get a corner room if you can, they are far more spacious. The bathrooms are great, with excellent showers. The TV is fairly limited, very few channels, would be nice to have more. The reception staff are brilliant, very welcoming and attentive, happy to help with any request. The only gripe I have is when returning after a late night filming we tried to organise some room service but the kitchen was closed. It would've been nice to have at least rustled us something up considering we were returning customers. The breakfast buffet took a big hit the next morning I can tell you! All in all though, comfortable, clean and friendly. Well worth a stay if you're visiting this beautiful city.
"Quite nice.... Some negative points"
The last time I stayed in this hotel 5 years ago I was really impressed and loved it, This time I was a bit disappointed. The location is very nice with a very nice view. The decor of the lobby, stairs, lift, hallways etc is very classy, and well kept. Our room was very small, and very cold, despite heating as the cold came in through the small balcony door. The decor in the room however was very nice and the bathroom was beautiful!! On my side of the bed the first night there was a very strong smell of cigarette smoke, I assume coming from another room through a ventilator or hole or something. I am a young guy and have never had back problems but I had a sore back from the mattress, it was hard and sunken. Still, I think we just got the short straw by chance with the room, in general the hotel is very nice, If I could give 3.5 stars I would, but 3 is too low, so I will hastily rate 4 stars.
"Quite good service"
I stayed with my father to Prague for a few days, the services offered from receptionists and waitresses are quite good, but still not enough to feel it natural and spontaneous. I nice note is for Tyana, from the front desk, she gave us a good information as requested about a place where to eat. Our room was always good and clean, good service from the ladies. We will recommend this place to our friends. Thanks.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM