of TripAdvisor Travelers recommend this hotel
Outstanding service at Manderin . Their staff is excellent,especially the concierge and banquet staff. This was our 3 rd stay for holiday festivities and always excellent. This hotel is on par with any in the Boston market
"Best hotel in Boston"
I've stayed at other MOs, but the service here is exceptional to all of them. The staff treated me and my little son like we were the only guests there. Everyone request was made timely and perfectly. This is truly Boston's best 5-star hotel by far. The location and food venues are incomparable.
"Not really a Mandarin Oriental"
Lets cut to the chase right away: this could be a Westin, Sheraton or any other top-of-the-line US hotel chain property, but it does not exude the luxury feel and provide the pampering you get from a MO property anywhere in Asia (or in Europe). Conveniently located next to an up-scale mall and still within walking distance to Boston Commons it offers standard rooms with adequate bath-rooms. The service at the reception and from the bell-men is very good, the spa nice, the gym adequate. Breakfast, both the choices on the menu, the food and the atmosphere of the restaurant were only average and service can best described as "un-interested".
"My new preferred place in Boston"
Over the years I have stayed in most of the higher end hotels in Boston. The Mandarin just became my new preferred place to stay. The location is great. If you need to get to the financial district either hop in a cab for 5-10 ride or walk to the T station in Copley Square. When weather permits it is to get to the riverside for a run / stroll, and if the weather is miserable you are attached to the Prudential Mall. The room is good size with spacious bathroom and proper walk in shower. Even though my room was facing Boylston street I could not hear the traffic. The Boulud is Bar is a nice addition nice addition since I last stayed here. The gym is not the most spacious one I've seen in US hotels, but it is more than adequate for a few night stay and well equipped. My only criticism is the security system in the elevator. The card is getting old, and several times during my stay I ended getting the ride up or down one more time than expected as it could not read my room key in time (and I was not the only having this experience). For a quality otel like this it is a small investment to replace it with a contactless reader. Otherwise a great stay.
"Great service, great ambiance, great accommdations"
From the doormen to the concierge, the people of this hotel are friendly and extremely willing to please. From our hot cup of tea served in our room the moment we arrived, I knew we had chosen the right hotel. The room was very spacious. Servicing the room was a top priority. WE loved the location which was surrounded by good shopping, historical sites (the Boston Public Library, both parks and Trinity church to name a few), and several great restaurants. I left a personal item behind and the item was on its was to me within 24 hours. A special shoutout to JB the doorman and to Corey the conceirge....both of these people made us feel like VIPs!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM