of TripAdvisor Travelers recommend this hotel
"Very noisy stay"
This was our second weekend stay at the Mandarin Boston. The first time was great and we were excited to go back. The staff is very helpful and the hotel beautiful, although rooms are very dark as there are no ceiling lights. We visited the Spa, and ate at the restaurant inside the hotel. This time however, we are very tired. We stayed on the 4th floor. ALL DAY Saturday and well past midnight we heard the sound of high heeled shoes walking across the floors above us. It was unnerving and as the hotel was full, nothing could be done. This is a luxury hotel, and I fully expected to be be able to rest while there. Not this visit. I spoke to the Front Desk Manager and was advised to contact him next time we stay. That was not the care I expected from the Mandarin.
"Meh... obsequious sycophantic service but not a lot of warmth"
I stayed there for one night as a treat to be away from the kids for my anniversary. It was okay. The downstairs is beautiful, the rooms a bit nondescript for my taste. They don't have a pool. The food was ok, nothing amazing. I was excited they had Foul Mudhammas for breakfast but it was a bit dry and bland. Overall I don't have anything horrible to say, I just think it was a poor value for the price. The staff is very formal and a bit contrived. I have dined at Bar Boloud many times and there the waitstaff is better trained: less formal and more genuine warmth. So I would stay at the four seasons and go to dinner at Bar Boloud.
"Boston Mandarin Oriental"
We have 2 adult children who live in Boston. We visit them frequently and ALWAYS stay at this hotel.We started staying here when the hotel first opened and it is by far our favorite place to stay in Boston!
"Welcome to the conference room! There's a Walgreens across the street."
The Mandarin Oriental website says that its Boston hotel occupies a “coveted location” and an “enviable setting” on Boylston Street in Boston’s Back Bay. Lies! Boylston Street is a hectic drag jammed with traffic and lined with tourist traps masquerading as Irish pubs. Across Boylston Street from the Mandarin are a Walgreens, a mattress store, and an Asian restaurant that smells of raw ginger scorched in stale duck fat. This ain’t the high rent district, folks! Yes, the Mandarin is near the Boston Common, but Boston is a small town. Pretty much everything is near the Boston Common. One snowy day our GMC Suburban lurched to a halt in front of the Mandarin, the porters unloaded our bags, and we marched in. Reception was professional, efficient, and courteous. The receptionist arranged for some lovely chamomile tea to be sent to our room. Then she announced that she would escort us up to our room. She led us upstairs, she opened the door to our room, and motioned for us to step inside. And then she walked off! What about showing us how the climate control works' What about demonstrating the light switches' What about pointing out where the safe is hidden' In other words what about doing your whole job, not just part of it' Our room felt like the conference facilities at the headquarters of some Fortune 500 petrochemicals company: functional but soulless. The furniture was drab, chunky, and anodyne. There was little art on the walls. The lighting was inadequate, and the room always seemed dark. On the positive side, there were plenty of plugs and charging points for our laptops and mobile devices, the closet was spacious and well lit, and the bed was firm and comfortable. I liked the Nespresso coffee maker. My Dearest liked the scissors, stapler, and other office supplies that lived on the desk: they reminded me of a conference room. Same deal in the bathroom. Clean and functional, but zero charm. I liked the brightly lit mirrors, the shelves for storing my stuff, and the salon quality hair dryer. The shower had both a rainforest shower head and a hand held sprayer. The toilet was tucked into a separate little room, so My Dearest could hunker down without disturbing me. But there was no art on the walls. The only plant was a set it and forget it little green succulent that was obviously chosen because it is maintenance-free. The bathroom countertops were made of dull brown stone that looked like solidified sludge. The toilet paper was double ply but thin. Instead of the legendary diptyque bathroom product promised on the hotel website, the nondescript shampoo and shower gel were made by some company I never heard of. Service at the Mandarin was uneven. Sometimes the guest services phone line was answered immediately by a super helpful and polite person. Other times the line rang and rang until it was picked up by some jerk whose tone of voice made it clear that they wanted me to stop talking and die. Sometimes the doormen were eager to call me a taxi or unload my shopping. Other times I stepped outside the front door and they were nowhere to be seen. People!! There are no excuses for this! A five star hotel must always always always have a doorman standing out front. (It’s always fun to repeat the word “always” to emphasize your point!) My Dearest went down to the bar for a nightcap one evening and waited over 15 minutes for any service, because the bartender was deep in conversation with a friend. A plague of annoying technical problems marred our stay. Several friends tried to call me, and the hotel’s main phone line was not working—their calls just fizzled out. The water in the shower warmed up but never really got hot. The lights had a mind of their own: sometimes they switched on and sometimes they didn’t. The shower door never closed properly, so the bathroom flooded whenever we took a shower. A back door in the Mandarin leads directly into the Prudential shopping mall. There is nothing that you want to buy in this tacky mall, but if you walk through it and across the Copley mall you can access the Boston subway system without setting foot outside. On a freezing Boston winter night, that’s a wonderful thing. (The Prudential mall features a ginormous Mario Batali fake Italian restaurant called Eataly. Most of the food there is too starchy for me, but they brew a great cup of coffee!) Let’s cut to the chase: the Mandarin is not awful, but you can do a lot better. Boston is a quaint little town. So why would you stay across the street from a mattress store when you can stay in a nicer hotel in a really prime location, such as the Public Garden or the Waterfront'
"Flawless hotel stay"
From the moment I arrived until the moment I checked out, the Mandarin Oriental was excellent. The room was very large and very comfortable. Nightly turndown service was efficient and helpful. Staff was uniformly excellent. Highly recommended!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM