of TripAdvisor Travelers recommend this hotel
Visiting Mandarin Oriental Hotels worldwide for more than 16 Years the MO Boston is an outstanding one. Very comfortable, not too many rooms you feel immediately at home. Large and nicely appointed rooms, excellent trained staff-the Concierge Jennifer is unbeatable- and very well trained crew by GM Dominik Reiner. Everybody very polite and because of the very best location in Back Bay near Newbury Street just beside the Prudential Centre the MO is definitely Bostons best choice. Just across the street 2 excellent Restaurants , so what else does one need.
"Great location, upscale but subtle about it"
Understated, spotless, comfortable and quiet. Spacious rooms, well-appointed. Great neighborhood with wide variety of dining options. Easy access to parks/running trails. Seamless from check in to check out. Efficient. Not cheap though.
This was our second stay at the Mandarin Oriental and we can't imagine staying anywhere else in Boston. We are experienced travelers who have stayed at the best hotels around the country and this one is exceptional. The hotel is gorgeous and the service is beyond compare. Highly, highly recommend. Bar Boulud was fantastic as well! First class all around.
"Average for an MO."
My reviews are based on location, rooms, restaurant, service and miscellaneous items. Five is the highest score. 1) Location 5/5: Attached to the Prudential Center Mall, beside the Haynes convention and a block from Newbury street. 2) Rooms 3/5: Booked a double mandarin back bay room. Stayed at the 5th floor, view was of the rooftops of buildings at Boylston Street. Would not splurge on the view, nothing special. Bed size was two full with no sofa bed. Did have a good study desk, side mini drawers with office supplies (stapler, wires, highlighters). The room design look tired and needed an upgrade. They had electronic controls for light and privacy. Bathroom was large with a tub, rain shower, hand spray, separate toilet, generous with amenities, towels. No five star perks like tv in the mirror, heated seats or floors. Had a mirror in the shower. Closet was large for two carry on suitcases, drawers, safe. Additional perks were illy coffee makers, free bottle of water and ice filled bucket, chocolate dipped strawberries during turndown. 3) Ate at Bar Boulod for dinner and breakfast. 3/5. Enjoyed the mushroom risotto, the service was friendly. Charcuterie was okay, so was the escargot. Desserts ( madelines and sticky toffee was very good). There's a lot of restaurants nearby so if you are unable to eat at this restaurant, it's not a big deal. 4) Service 3/5 - Took our bags when we checked in, room was not available at 2 pm on a Monday. We had visa infinite rate but there was no upgrade or a letter outlining the perks (unlike FHR). They promised to call when the room was ready but they did not. Since it was an hour and a half later, we decided to check at the front desk and the room was ready and they were "about" to call. Not a big deal because there was a lot to do but a bit surprising for an MO. Would give housekeeping the highest marks, no complaints. Check out was quick. However, they made a mistake with the bill. I did notice that they charged me after I checked out for something that they credited as a perk earlier. Again, an email explaining that they made a mistake would have been okay. House car was offered ( after 3 pm). Summary: Overall just average for a MO and not their best property. Can't give it a 5/5. Love the location but there's a few hotels nearby. For visa signature or visa infinite bookings, no upgrade for this stay was available. Do not expect the MO service or design that they have in Asia.
"Poor customer service"
The doorman kicked me out of the shaded area out front as it was pouring down heavily, in the most rude possible way, because I was smoking a cigarette outdoors. The manager barely listened to me and made excuses for the doorman. I was treated much better at the Mandarin Oriental of Atlanta. I felt like a number in this hotel and no one ever helped me up with my large bags. Try the Four Seasons Boston instead. I give the Mandarin Oriental of Boston 4 stars and 3 for my personal experience.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM