"Great business hotel - but more Boutique Hotel than Grande Hotel"
Spending one night at the MO Geneva. Property looks unimpressive from the outside. Even though it's a heritage protected facade (go figure for 50s concrete construction classes in travertine stone) it looks a bit tired. The interior has been tastefully redone and is modern throughout but the spaces and ceiling heights (especially in the elevators) are all just adequate and not very generous. This is certainly no Grande Hotel, but these are the limitations management needs to work with. Staff is very friendly and professional and speak impeccable English. Many reviewers, especially from Asia, have commented on arrogant staff, but this is simply a culture difference in my opinion whereby Asian service culture appears to be more subservient and Swiss service is more eye to eye. I had a renovated room on the sixth floor. Very new, tasteful decor in a good sized room and nice details such as the B&O TV, the Boss mini system, Dornbracht faucets and an oversized shower. The only minor points of criticism are the tiles in the bathroom, which unfortunately don't match the premium feel and the squeezed positioning of the toilet between the cold shower glass and hot towel heater. Fruit basket, mineral water and coffee and tea are cool complimentary, which is a nice touch as well as free public transport ticket and the early check in provided by the hotel. Thank you. The only substantial criticism on the management of the hotel I have is the F&B pricing and please excuse a long rant on this. A few examples from the room service menu (not tried, so cannot comment on quality): -CHF 46 for a burger -CHF 78 for a rib eye steak (presumably without sides as these are charged separately such as a side serving "bocoli" (sic in the English room service menu) -CHF 12 for a Coca Cola -CHF 400 of a bottle of Johnnie Walker Black Label (any respectable whiskey drinker uses this for cooking at best). We usually stay at the Suvretta House in St. Moritz for skiing. This is a true Grande Hotel of exceptional standard for service and food quality with a location making food logistics much tougher than downtown Geneva. They price their F&B about 30% cheaper, so the "Switzerland is expensive" argument doesn't work. Also, the GMs often repeated argument (on TripAdvisor) that other Geneva luxury hotels price similarly as MO is moot. Sounds like the hotels got a nice cartel model going and it's essentially an attempt of justifying one wrong with another. Just because the others do it too, doesn't make it right... If what the GM says is true and all hotels charge similarly for F&B, I would turn 'fair' prices into a USP rather than hinging on a lame argument of this being market practice. Selling a burger at CHF 20 to 25 or a coke at CHF 5-6 still leaves loads of margin for the hotel and the guest doesn't feel like he was taken for a ride. Also, consider demand elasticity: If you cut prices by 30% you are likely to double sales. Assuming an 80% margin on F&B, the hotel would even increase its profits. And numbers aside, it just doesn't make a guest feel welcome if he feels ripped off on F&B as it emotionally downgrades the entire guest experience as a whole and I think this is something most hotels and GMs don't realize as they think too much in terms of revenue management rather than putting themselves in the shoes of a paying guest.
"Beautiful Hotel, Excellent Service and Amazing Breakfast Buffet, great location"
One of the more expensive Hotels in Geneva, but well worth it. Great location, walking distance to sights and shops. We stayed for 2 nights and it was a welcomed relief to the Air B&B apartments we have been staying in around Europe. We had interconnecting rooms with our children on the 5th floor of this 6 level Hotel and the rooms were spacious, with beautiful decor, super cosy beds and impeccable house keeping. The staff in general seem to go out of their way to offer assistance in every way. It is quite expensive, a bit like everything in Geneva, so not a Hotel for the budget conscious. I read through a few of the negative reviews onTrip Advisor, by the Hotel guests and I want to say, there are seeds of truth in all the negative comments, but, as a seasoned traveller, having stayed in luxury Hotels worldwide, this Hotel is up there as a great Hotel, especially for a European Hotel, as the service in Europe generally seems lacking. Ohh, and try the buffet breakfast, one of the best I have had for a while. Great coffee, fruit and berries, freshly made omelet or eggs and the croissant's (and sweets) are amazing! The internet is not complimentary, unless you book through their website. You need to create a profile first. I recommend do this, to avoid internet charges. The wireless internet is great quality too. TV has satellite channels from all over the world.
The most amazing customer service we have ever experienced. The staff are very professional but also extremely friendly. The decor and ambience is just beautiful. The location is perfect! Just a short stroll to do some shopping and the many restaurants. Loved the bar and the menu was such a good selection. Food amazing. Highly recommend, worth every cent.
Was in Geneva for a very brief trip and spent a night at this hotel. Stayed in the Junior Terrace Suite (was upgraded (twice!) as there was some delay in my room being ready). Would strongly recommend this hotel - flawless service and the room was great (well maintained, very clean, modern). Location was very central (old town / shopping area less than a 5 minute walk away). Definitely staying here again when I am next in Geneva.
"Must stay 5 star hotel in Geneva..."
Great location, great staff, very efficient, very professional. From airport pickup to checkin, to amazingly helpful concierge, good breakfast buffet, I recommend room overlooking river, views of river and mountains in background is spectacular...If you want to shop, Rue de Rhone is 5 mins away... Very central.... Will make visit again....just fantastic experience...Congratulations to all Mandarin staff, so good to find a 5 star hotel that gets experience right from start to finish....Brilliant
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM