"Initially poor service which improved "
My stay at this hotel was overall great. Originally, I was initially ignored when I attempted to be checked in which I initially attributed to racial factors but after I was recognized as a guest of the hotel, the service was subsequently great. It was expensive. The ability to have a buffet breakfast daily was very convenient. The hotel arranged a train trip to Montvieux which was great. Although it is a French speaking country, everyone speaks English although you might have been treated differently if you speak French. Overall, good experience and I would recommend.
"Good service, great location"
My husband and i stayed there for one night. Comparing it to other Mandarin Oriental Hotels around the world, this one felt very dated and it needs an immediate renovation. The staff were nice and friendly and we've been upgraded to the next best room, try to pick the ones Looking at the river. Location was great, its a short walk to the shopping area, cafes and restraints.
"Really not the real MO style "
I booked the hotel from official website several weeks ago,and I'm very excited to explore a new MO in Geneva. As I'm a super FAN of MO,I've stay at Hong kong,Tokyo,Taipei,Washington...... Almost every city I travel,if they have MO,I MUST stay at MO.But this one is quite disappointing ,when I arrive at the front desk,the girl who help to check in does not look very friendly,even I told her I'm a FAN of MO to try to make her attention,she seems doesn't care! We paid around 1200 CHF for two nights, I ask if there's any free upgrade,she says that she need to confirm my record of stay which make me waited around 20mins above,finally there is some supervisor of reception found some of my records and give a river view bigger room. I really feel it make me quite a lot effort to get a free upgrade for MO fan. And I ask if this kind of package can include a breakfast ,they said no they can't with an cold attitude. And some of the stuff are nice and friendly and some others looks snobbish and really cold. As I travel so many MO,this one is really below MO standard! Leave here tomorrow with unsatisfied!这家酒店真心是我住了那么多文华东方以来，觉得最最失望的一家了。不知道是不是欧洲的文华普遍比亚洲要差很多。从价格来说，这家文华的价格是不低于全球文华东方的,从服务来说确实最令人不可接受的，也许是其他文华东方太优秀了吧！
"Fabulous 5* Hotel In Geneva With Wonderful Staff!"
We have just returned from a 2 night stay after visiting the Geneva Car Show. We chose to stay at the Mandarin Oriental and what a wonderful choice! The hotel is absolutely exceptional from the moment you enter the hotel to the unfortunate checkout! We received a glass of champagne whilst checking in ... the lady at check in was so professional and polite. Our request for particular pillows in the room had been noted before check-in and had been added to the reservation. Our room was not quite ready (we had arrived before check-in time) we were still taken to the lounge and offered a complimentary drink whilst we waited for the room to be completed with the extra pillows etc. The concierge service is wonderful and had great suggestions with regards to restaurant choices. Upon visits to the desk during the week-end found the staff to be totally knowledgeable and very helpful. The MO bar is lovely with a singer playing until about 12.30pm ... we really enjoyed relaxing here for a couple of drinks after dinner with comfortable chairs & sofas. The staff are very personable and despite our stay being short and sweet we were greeted each time by our name. This is a wonderful hotel and a very personal service. We will return in June I hope for a longer stay with you. Thanks to all staff for a great stay!
"A unique and lovely experience"
From check in to check out, such a memorable and lovely stay. Welcome with a glass of champagne, the service is extremely well done, nothing less than expected in a top luxury hotel. The room is perfect with an attention to details. The lounge bar is a perfect atmosphere to start an evening with friends and the cocktails are delicious. In the morning, the experience continues with one of the best breakfast I had and once again the service is perfect. The best quality, the Swiss one. Check out is easy, and great tips to leave to the airport. My only concern: my stay was not long enough. Thank you Mandarin Oriental for such a great experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM