of TripAdvisor Travelers recommend this hotel
"Book Elsewhere- Not Mandarin Oriental Quality"
Great location but incredibly disappointing stay. If you are going to spend the money, go to the Four Seasons or the Savoy. They are undergoing a MUCH needed renovation, I checked into a room that was very dated, it felt like a Holiday Inn. A very poor representation of the Mandarin Oriental Brand. They did switch our room after learning I wasn't pleased however through much of the stay, staff comes across rude and stuck up, particularly in the restaurant. Hope the renovation brings much needed change, for now- look elsewhere.
"Excellent Afternoon Tea"
Had a fabulous afternoon tea. Staff very attentive, nothing was too much trouble cakes, sandwiches and tea all frequently topped up. Hotel is being renovated at the moment but this was no hinderence to our lovely experience. Looking forward to a return visit to The Rosebury Lounge.
"Excellent drink in an impressive luxury hotel"
I had a bottle of beer Tsingtao in the impressive bar of this luxury hotel. I had done so much walking that day it was nice to sit down for and hour or so. The hotel is real luxury and I often stop in for an upmarket drink here when in the Hyde Park area, again I have often spotted celebrities here which sometimes makes it interesting. But anyway the ambience and attention to detail and impressiveness of this location, when soaking up the wonderful atmosphere of this hotel, even for just a walk through and an hour or so in the comfortable bar is what I enjoy. The lady serving me was very friendly and efficient.
Mandarin Oriental Hotel is a 5-star hotel. Its service is impeccable. However, it is now under renovation, so there is not much choice of dining restaurants in the hotel. The hotel reception is kept in the lower basement. The room is big, yet the decor is really old. I do understand why it needs to refurbish. One can hear the creepy sound when you open the door of the closet. Room service is wonderful if it's raining so hard and you are too tired to go out. The view from the restaurant overlooks Hyde Park. I was lucky enough to see the Queen's guard marching back from the Palace while they passed by the restaurant. The food and service are excellent! Superb! Especially the French Toast abc Pancakes for breakfast. One word or advice, wait till 2018 after they have fully renovated before you go. Of course the price would go up.
Had an afternoon tea here at New Year (which was lovely) but there was a delay finding my coat at the end of the tea. the lengths that the staff and management went to to recompense me for this trivial inconvenience were astounding! We were looked after fantastically by the food and beverage team and I can't speak highly enough of their customer care. If the rest of the team behaves like the F&B team this must be an amazing hotel to visit!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM