of TripAdvisor Travelers recommend this hotel
"A wonderful Birthday afternoon tea "
The hotel is exceptional and of a great standard. We had afternoon tea in the Roseberry Lounge. The standard of service was excellent, the staff were so attentive and couldn't do enough to help. We had some special dietary requirements in the group and they were so accommodating. The sandwiches,tea and cakes kept on coming as did the champagne and they were freshly prepared and very tasty. There was a great choice of teas and alcoholic drinks. The crab and chicken sandwiches were delish! The cakes were sublime and fantastically presented. I am delighted to say this was way better thanks Harrod's tea. The only drawback is that fascia of the hotel is presently being renovated and is therefore it easy to walk past without recognising it. Definitely recommend the afternoon tea. The facilities are exceptional, clean and well presented
"First class hotel with first class service"
We stayed at the Mandarin Oriental to celebrate our wedding anniversary and were showered with excellent service and courtesy throughout our stay. This hotel really know how to do first class. Immediately from arrival, check-in, lunch, and cocktails, every member of staff was attentive.
"expensive, tired and poor attention to detail"
I know they are renovating the rooms but they are not available yet. The room was a king room overlooking Hyde park. A lot more expensive than similar 5 star hotels. The room was very tired, looking shabby round the edges, scratches, marks, spy hole spins, pictures on the wall not straight - fixed slightly off so one cannot correct etc. We had an okay stay but if you are looking for top end luxury this is not the place. Some of the detail that they messed up on... Asked by phone before we got there if there was anything we would like, i requested tea making facilities in the room and the bed made with sheets and a blanket instead of a duvet. Neither was done. We requested again the bed making and this was done at turn down. Unfortunately the blanket was not big enough and we wrestled for it over night. The next day the bed was made with the blanket the wrong way round so that it didnt even reach the sides of the bed! We thought about turning it but instead deciding to leave early not staying the other night. The tea making turned up a day late. We ordered a cooked breakfast in our room, it arrived but we only had one chair in the room. The delivery man asked if we would like another chair, I accepted only to be told it would take 10-15 minutes. Not much use with our breakfast getting cold. So I sat on the bed to eat. The TV was okay for an hour or so then every 3 to 4 minutes, crackled and messed the picture up for 5 seconds. Annoying but not bad enough to request a replacement TV! The room had a balcony but was a bit dirty and rough, I guess it is not used much. The room only came with one robe when there two of us. There was no complimentary water in the room. So we had some from the mini bar. The good things were... free gifts of a chocolate easter egg as we were staying over Easter I guess. The concierge responded brilliantly to my enquiry about the availability of the new renovated rooms (some ready in the summer). He showed us personally an example suite on the 3rd floor. They look very smart. The staff were friendly and responsive. Although being asked if we were enjoying London encouraging us into conversation by every staff got a bit tiring after a while. On check out the lady asked about our stay. I told her and she was sorry that we did not have the best of stays. They added a voluntary service charge of 5% on the cost of the room. In the circumstances I asked for it to be removed which she duly did and agreed. She asked if they could do anything, I suggested the manager may email me to explain / apologise maybe. She said she would pass it on. No one came back to me. The main entrance is presently closed, so the entrance is presently on the side. Going through a few corridors to get to the main reception. This in itself is no problem, however their is no signage to help you leave which was a bit confusing. We saw another party wondering the halls trying to leave as well. A couple of signs would solve that problem. All in all we DID have a reasonable stay with no major problems. It is just when you pay that much, I would have not expected those issues. There are better luxury Hotels in the area (Park Lane for instance) at a lower cost which we will use in the future.
Stayed for two nights , I felt totally spoilt , great service and food . The hotel is well located , lovely decor beautiful food , out stay was wonderful from start to finish . We will be back again .
Very warm welcome, room was clean. Very convenient location for shopping and easy access even through refurbishment was on going during our stay. We opted for breakfast at the hotel and it is highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM