of TripAdvisor Travelers recommend this hotel
"Warm, welcoming and excellent service"
One of the reasons why we keep coming back to this hotel is the warmth and hospitality of its staff. From the minute you enter the foyer, you are greeted with the most sincere smiles from the staff. Checking in is always a breeze and we were pleasantly surprised with the room which the Guest Relations Manager, Akiko, had arranged for us. We were there to celebrate a birthday and our wedding anniversary and Akiko and her team did a wonderful job in making our stay a memorable one. It's no surprise that we will be back there this week for another stay. My kids call it our home away from home.
My stay started bad. Checked in at about 9.40 in the morning and I was informed that I had already been charged one night. Apparently this had been agreed by my company so I cant really complain, but enough to get me really irritated. Facilities in general are ok, but not spectacular in any way. I tried three of the restaurants in the hotel (pool bar aqua, mandarin grill, breakfast buffet). Service was kind in all restaurants, but the food really mediocre. In the mandarin grill there was more focus on food design than taste, and in the pool restaurant I had a really badly presented, and tasteless pasta dinner dish. The breakfast room was noisy and overcrowded. Two quote my son after lunch in a China town: "This was the best meal I had in KL". The two of ate for 20 MYR (6 USD) incl drinks. Most of the mornings I was disturbed by the cleaning staff chatting and making noise outside the room. What I found really disturbing was that one morning when I went for breakfast, and left my son sleeping in the room, with the "do not disturb" light on, somebody had entered to count the minibar, and continued to do it, despite that he got up. When checking out, I had to correct the invoice, since a few of the nights were charged with a rate 20% higher than agreed. The property is ok, but the operation was a disapointment.
Superb luxury hotel. Restaurant is exceptional. Xmas dinner was absolutely superb. Best ever. Carol singers made it extra special. Room was a little small. Pool was excellent and the cocktails were great. Thoroughly enjoyed. Highly recommended.
"Excellent service, most attentive staff"
One of the best hotels I stayed, the staff is just excellent. So helpful, nothing is too much trouble. we stayed for 1 night to break up the long journey from Australia to the UK. We could check in early, 9am and check out late 1pm for no extra cost. our room was spotless with a spacious bathroom with a full bath and stand-in shower. The pool was excellent to chill at all day even after we checked out and we could use all the amenities including showers and hairdryers (our next night was not until 11pm). and the staff was just the nicest. you get fresh towels as soon as your old one gets wet, your glasses are filled with fresh cold water regularly without asking and nothing is too much trouble. it was such a bliss, I didnt want to leave.
"Royal treatment in The heart of Asia"
Great views, great service. A favourite place to stay in KL and you always wish you could stay a few more days. Close to major conference venues and city centre. Could offer a few more channels in regional languages.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM