The Mandarin Oriental is located in the south west Maine Avenue a few minutes away from the United States Holocaust Memorial Museum.
An absolutely first class hotel experience.Comment of H. BARRY , United Kingdom the 2015-10-07
Great hotel, only issue was the flashing lights from the strip made it difficult to sleepComment of J. Paul , United States the 2015-08-26
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First time we stayed at the Mandarin Oriental...was worth every penny!. Everyone was pleasant, courteous and extremely professional! I am not always comfortable in hotels but my 4 night stay was awesome. Room was exceptionally clean, meals were wonderful! There were some closings due to private events but the hotel staff quickly offered alternatives. Thank you to all who helped to make our stay comfortable and memorable!
Over-priced..way over-hyped...service non-existent. From lazy staffers, to having to change elevators, to super poor service, to no taxis or limos waiting...and finally no wake-up call to get to airport !! They need to relearn the word SERVICE
Been coming to Vegas for 30 years. Celebrating our Silver Wedding Anniversary and my husband booked The Mandarin Oriental, big mistake. They really should advise clients what services are to be closed due to wedding functions etc, which have obviously been booked over a year in advance. Its the 1st time we have been disappointed with our hotel choice in Vegas
My wife and I recently stayed at the Mandarin Oriental - Las Vegas with our six month old for 6 nights (October 12-18). This was our forth stay at the hotel and first with our son. This review is mainly to recognize the outstanding service provided by staff and to also provide a rating on accommodation, food, service, etc. GUEST RELATIONS - Customer Service I have to say that our stay was nothing short of perfection. From the moment we arrived we were greeted downstairs by Guest Relations Executive Mr. Clinton Luu and his associate. They took us directly to our room bypassing check-in which was amazing since our son was somewhat fussy from the long trip. Our room was a standard strip view room which my wife and I had stayed in the past. However, we required a little more room for all the baby gear and crib the Mandarin had provided. Mr. Luu recognized this and immediately arranged to move us to a room which was more conducive to our needs. A special thanks to Mr. Luu for his outstanding customer service. To the Mandarin - We have stayed at some very nice hotels across the globe and I have to say my wife and I were blown away from Mr. Luu's customer service. He is a person who totally understands the meaning of Guest Relations. He places the client above all else and has a demeanour that is warm, polite and extremely professional. To the Mandarin - Mr. Luu is one person who should be "groomed" for upper management and promoted. Mr. Luu, thank you for making our stay at the Mandarin one in which my wife and I will never forget. We would also like to extend our thanks to Sales Coordinator Ashley Jimenez for assisting in arranging our stay and ensuring all of our special requests were met upon arrival. In addition, and I know this is somewhat late but we would also like to thank Ashely for all of her hard work and efforts in ensuring our wedding (March 29th, 2015) was absolutely amazing during our stay at the Mandarin. Ashely, you were key in ensuring my wife had the wedding of her dreams. IN-HOUSE Dining As we were on a vacation with our six month old we didn't venture too far from the hotel, so we mainly ate at the Mandarin. We mostly ate at the Mandarin Mozen Bistro. Every meal was absolutely amazing. We would like to recognize servers Juan, Kristy, Julie and Kenneth for their outstanding service. A special thanks to the Manager of the Mozen, Sebastian who ensured our stay and service was outstanding. Sebastian, thanks again for everything and we look forward to seeing you again next year:) ACCOMODATIONS - guest room What more can be said. Our room was absolutely amazing, clean, spacious and accommodating to our needs. We had a view of the strip on the 18th floor. We totally recommend a room with a view of the strip. House-keeping was amazing...cleaning our room twice daily and the turn-down service for anything extra we needed was great. SPA My wife had booked two spa treatments at the Mandarin (a massage and a facial) both experiences were incredible and my wife commented on how relaxed and rejuvenated she felt after each treatment. My wife couldn't use the facilities for an extended period of time to experience all of the other services they offer due to the fact our son is on a scheduled feeding. The Mandarin accommodated for this and allowed my wife to use the rest of the spa facilities when our time permitted. Thanks to everyone at the Mandarin Spa for being so wonderful and accommodating. POOLSIDE The Mandarin pool and services are incredible and they completely pamper their guests with whatever they need. On one particular day it was very winding and hot and they could not put up the umbrella's due the it being a safety risk. The staff accommodated us and moved us to a Cabana for the day so our son wasn't exposed to the sun and my wife had some privacy to breastfeed. A big thanks to the pool staff and management who went above and beyond to ensure our poolside stay was fabulous. Concierge Service Excellent experience, we had the Mandarin pick up service from the airport. Totally worth doing especially travelling with a six month old. It made it very convenient and stress free. A special thanks to Concierge Bryan who looked after all of our extra needs at the hotel. Bryan it was a pleasure seeing you again and we look forward to our next stay. Customer Service: 5 star + Accommodation: 5 star + Food: 5 star + Spa: 5 star + Poolside: 5 star + Overall experience rating: 5 star + My wife and I would highly recommend this hotel. It is a non-smoking, no casino spa resort specializing in Zen. For those who want a relaxing stay this is the hotel for you. Thanks to the Mandarin Oriental - Las Vegas for our amazing stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM