of TripAdvisor Travelers recommend this hotel
Fantastic place to stay, people always wanting to help and there for you. 5 star service, room with a view and bed amazing to sleep in. From the time you walk in the door they service your needs in every way. Taking your bags to your room, opening doors just amazing service.
"Wonderful experience!!! "
Me and my family stayed at this beautiful hotel for 3 nights and we just have to say that everything was perfect! It was my parents wedding anniversary and they did an amazing set up in the room and prepared a cake for us. The room is very spacious and very comfortable too. The hotel facilities are well cared and everything looks beautiful.They have a wonderful infinity pool and a spacious gym as well! As soon as we arrived at the pool we were immediately taken care of, by bringing us a refreshing wet towel as well as cold waters. The buffet breakfast at Vida Rica restaurant is one of the high points of our stay ... They have a huge selection of bread, pastries, cheeses, homemade jams, yogurts, fruits, pancakes, and also different flavors and combinations of fresh juices. There is a chef in charge, who prepared us delicious eggs Benedict. The staff were always very friendly and helpful. During our stay they had a guest mixologist at the bar who prepared us original and delicious cocktails. Our dinner experience at Vida Rica restaurant was just as fantastic, excellent food and service. Lastly but not least, they also took care of our ferry tickets to Hong Kong airport which saved us time to enjoy our stay. Probably the best hotel experience we have ever had.
"Excellent hotel all round."
The location is good for both the heritage sites and also all the casinos, although the Venetian and Parisian are a short taxi ride. Rooms were different class, especially the bathrooms. Service excellent and the food in the main restaurant was of a very high standard. Bit of a blip at breakfast on our first morning when the service was poor due to there being a sudden surge of guests but the manager was very impressive as he took personal responsibility, apologised and ensured our experience the next morning was very different. Things will go wrong but the sign of a top quality hotel is how well they deal with it. Most important, the bar is awesome. Worth a visit just to view the interior design. The cocktails were very decent too. Overall the hotel is highly recommended for a visit to Macau.
We stayed on a long weekend, coming from Hong Kong. We got upgraded to a lake view room, and one at the highest floor. Service is consistent and quick. The hotel is not crowded, even the pool on a holiday. Bed is amazing and soft, sheets are very crisp. The rooms are spacious and amenities and toiletries are luxurious.
Everything was so thoughtful. A staff picked us up with a dedicated shuttle at the ferry terminal. Staff would escort you directly to your hotel room and have in-room check-in. They even have a yoga mat in the room. Breakfast was superb. Staff was super helpful. The location was also good. Major casinos and hotels were within walking distance.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM