Amazing hotel! If you get a chance go to Peruvian restaurant.Comment of P. Francisco , United States the 2014-07-26
Ottimo hotel di altissima qualità in ogni aspettoComment of C. SEBASTIANO , Italy the 2014-04-03
Incredible Service Amazing View Superior Service Friendly Staff Great Food Beautiful pool/Spa Incredible private beach Fun Bar Superb Service accommodating to request for late check out spacious rooms
During our stay the staff was very attentive and caring. I was there for business conference and my husband and the kids tagged along. Check-in and check-out was easy. View and location was amazing. Restaurants in the hotel were great (though somewhat expensive). Complimentary spa was awesome. After we came back home, we realized we left my husband's old but special electrical shaver in the hotel room. I called them and they handled my problem very professionally and in a very caring mode. They took time to find the lost item and kindly packed and shipped it to us. I was very willing to pay for the shipping because I was out-of-state, but they said they would do it complimentary because we were still in the USA. I used many different hotels, but I felt something special about this hotel.
"Petty staff but great place"
I went there for a meeting. While the hotel is a luxury from all standpoint: Lobby, common areas, rooms, swimming pool etc it's location far from south beach would not be recommended unless visiting Miami downtown itself. My main negative is that this is supposed to be a luxury hotel, but the staff at the lobby was quite petty when I requested an extension of 30 minutes after noon in order to check out (the conference I attended in the hotel was wrapping up exactly at noon time). The clerk at the desk was almost rude refusing to allow me any extension even for 15 minutes and I had to ask the manager who granted me unhappily a short extension! Not what you expect in a luxury place!
"A Room with a Beautiful View"
I had a meeting in the hotel. I had stayed at other MO hotels and found this hotel to be as well run as others. From start to finish the service was superb. The room itself was nicely furnished with upscale touches. The bed was very comfortable with good linens and pillows The bathroom was very clean and was decorated in wall to wall marble. A walk in shower and tub were present as was a toilet closet. The bathroom has a pass through to the bedroom which made me a little uncomfortable for no apparent reason.. The highpoint to the room was the wonderful view of Miami skyline and Biscayne Bay from the room's balcony. The only improvement I would make is replacing the easy chair that was low to use as a reading chair, with a more formal chair or sofa. The lobby was spectacular as was the "beach" and pool.
"Excellent but expensive"
Enjoyable and memorable two days. Great location with very good view and top notch facility. Excellent bar and good choice for dining. Caring and pampering staff. Technically savvy with ease of maintaining communication
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM