of TripAdvisor Travelers recommend this hotel
We arrived with a driver arranged by the Mandarin on Easter Sunday. The city itself was very quiet but the staff was very welcoming and accommodating. The room was excellent size for European standards and the follow up regarding requests prior to arrival was timely and helpful. The reception area was decorated with amazing flowers and decor. A nice welcome champagne made me feel welcome and relaxed after a long overnight flight.
"Almost perfect but the so-called spa attached"
I was there for 3 nights and then extended it to 4 nights. It is worth the price in itself. I had a really enjoyable stay at the hotel. The room was spacious with delightful little touches like free mini bar, a fruit plate, yoga mat, very comfortable bed, large washroom with one of the quickest filling tub etc... little touches like them putting a bookmark on your unopened book make you feel at home. There was no view but that was not important. I had to get out early in the mornings for meetings and there was complimentary pastries and coffee to grab and go. I arrived early and they were quick to offer me complimentary breakfast and use of their fitness facilities to shower. Breakfast was of very high quality and I returned. The staff are caring but not intrusive. I checked out late and was able to shower at the fitness facilities too. One strange thing is they did not divide their shower into male and female which was a bit weird. I suppose the guests shower in their own rooms. The location cannot be better, in between the old town and the shopping streets. The concierge is great and will do his best to answer all your requests. The only thing I have criticism on is the spa attached to hotel. I told the concierge I wanted a strong massage. I was booked in at Amour Fou, which was attached to the hotel. I understand this is not a Mandarin Spa. But since this spa is attached to the hotel and Mandarin guests are obviously not the easiest to please, I do have some expectations. The environment is not peaceful to start with. There was no shampoo or conditioner in the shower. The massage was below average - it was bad. To be fair, the masseuse did try very hard but she was not properly trained. I had to constantly tell her what to do, how to do it, and where to apply pressure and where not to. It was a stressful experience and not relaxing at all. Afterwards I told the lady owner that I did not quite enjoy the massage, that her staff tried very hard but I asked for a strong massage and I did not quite get one ... I even told her I understand this is not a Mandarin spa and she was quick to say 'No, it is not!'... the feeling I got from her was that she did not want to listen, it was not the spa's fault but my expectation's (like this is not a Mandarin spa), so she asked for my room number, asked me to sign, shut me up and sent me my way back to the room. The concierge did apologise for his arrangement. As I said I understand this is not a Mandarin Spa, but to get such a treatment in terms of the massage standard and service is not acceptable. This shop takes the advantage of having the hotel's clients who can afford to pay but does not train her staff properly. Knowing the Mandarin standard, I suggest they either run their own trained spa or not have some substandard shop attached to a MO hotel at all. Otherwise the stay has been excellent. I would still choose the same hotel.
"It is perfection personified!"
We stayed here in 2012 and it was without hesitation that we chose the Hotel again ( we are fans of MO we regularly stay at the Singapore Hotel) for the start of and end of my 60th birthday celebrations. Yes we stayed twice! This review covers both stays. The Hotel has undergone a refurbishment since our stay in 2012 and it looks fabulous. We were upgraded to a superior suite on our first stay which was the size of a small apartment. To say it was spacious was an understatement. I love the bathrooms, the towels are big and fluffy, the heated towel rails are a delight and the rain shower head is a real treat. Words can not adequately describe the staff at this Hotel, everyone greet you by name, with a warm smile which encourages you to smile back.Nothing is a trouble, it is all done with that wonderful elegance that Europeans can do so well and appears to be done effortlessly. We booked a driver and a car for a day to go to the Neuschwanstein Castle and Linderhof. It was money well spent. The castle and villa were worth the visit and the driver Michael was informative and charming. Would we stay again - definitely. I just wish Germany was a little closer to Australia so we would not have a gap between visits.
"A true luxury experience"
Sadly I was only in the hotel for one night traveling on business with some colleagues. From the moment we arrived, the warm welcome, the service and the seamless check in process was wonderful. We had the pleasure of enjoying the afternoon tea which was divine and the location of the property is within the luxury shopping precinct and the main shopping area. The bathroom amenities are Shanghai Tang which have the most fabulous scent. You can really feel the attention to detail in this Luxury property, I would have no hesitation to recommend and hope to be back again.
"One of the best stay..."
Congratulations to the whole team! I stayed only one night with a little group of colleague and the service has been terrific from the door when we checked in to when we checkout. The decor is nice, but the service really makes the difference...attentive and warm. Absolutely to stay again next time in Munich!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM