of TripAdvisor Travelers recommend this hotel
"Below Typical Mandarin Oriental's standards"
- Location is very good but hotel is just ok, nothing amazing no "wow" like London or Paris. - Rooms are more in line with a 4-star hotel - They make you pay for internet connection which is really cheap... - More importantly they were some older guys hanging out with prostitutes at the bar which I think it is absolutely unacceptable for a 5-star hotel hence my negative review...
I visit Munich often and tried handful of hotels in the city but never enjoyed a stay as I did in Mandarin Oriental. Truly beautiful design and great service. The bar and restaurant are perfect for evening stay.
"Professional Service, Ultra Personalized, Great Location"
My Wife and I went to Munich for a leisure trip and had the most wonderful time at Mandarin Oriental. Upon arrival (1.30pm), we were welcomed in such kind, professional and generous manner by the reception team and invited for coffee/drinks until our room was ready for check in. The lobby is beautiful and this one hour coffee/afternoon tea was the perfect arrival to get used to the new Munich/hotel environment. The rooms are beautiful! So large, functional and we loved the walk in closet and the innovative, exciting amenities. The fact that minibar is included in the room rate and water bottles daily refilled was another great value. Breakfast was again something extraordinary. We enjoyed these small and impactful gestures, like the smoothie of the day served in a miniature local beer glass, the rich selection of cheeses, fruits and vegetables, the fresh squeezed orange juice and great choice of milk i.e. almond, low fat, lactose free etc. Apart from that, the service team was phenomenal, multi lingual, kind and personalized. The gym was nice too, not big but nice and sufficient and the PT was great too. The hotel's location is brilliant and can not be matched. less than a minute from Maximilian Str, right next to Hofbraeuhaus and in immediate walking distance to old town/downtown. We have had a wonderful time and are thankful to the entire team at the hotel for making our stay so special! We loved it and will be back!
"Another Amazing Stay"
We stayed at the MOM for the 4th (') time before Christmas. Despite some serious hurdles we had a great stay, thanks largely to the hotel. Our flight from CA was delayed by a full day due to weather issues. Then our bags went missing and seemed likely lost for the first two days. Finally, on our arrival day, the Berlin attack occurred (our next planned stop). We couldn't cut a break. The hotel's concierge staff was relentless in following up with the airline about our bags. The hotel provided free laundry service for the limited items we had with us. The hotel extended our stay when we decided to shuffle our plans. The hotel even borrowed a flatiron from the salon for me to use until our things were found. The staff really went above and beyond to help us preserve our vacation. We booked a Deluxe Jr. Suite and loved our room - it even had a Christmas tree! The room was spacious with a small couch, desk, and separate area for the bed. The bath was also spacious with two sinks and separate shower and tub. The room even had a walk in closet ( alas not hugely important when you have no luggage!). This was our first stay since the renovations. What used to be the bar area is now more of a lounge and they have created an entirely separate bar. Once we got used to the change, we agreed that it was a good conversion. Both spaces were really nice and serve different purposes. The breakfast was awesome as it always has been. My one complaint is that we greatly missed Mark's Restaurant. I know that change can be a good thing, but I think this change was a loss. We did try Matsuhisa and though it was fine, it wasn't anywhere near as good as Mark's - we had some spectacular meals at Mark's and really missed it. All in all, another great stay. I don't think we would stay anywhere else in Munich. But bring back Die Alm!! We missed that too!
"All hotels should be like this"
For a while Mandarin hotels got dark and stuffy. This one is the opposite. Its perfectly positioned in a quiet side street with the most wonderful staff. Whoever selected every person working in this hotel deserves and medal and a raise.The rooms are tasteful and large.The only negative is the restaurant but Munich has great places to eat. Just ask the Concierge.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM