of TripAdvisor Travelers recommend this hotel
"In your face opulence"
Whoever designed this location maximized the view....even the spa sauna and bathrooms have floor to ceiling windows. It is stunning. The room was gorgeous and provided everything we needed and more. Too bad we were only here at the end our trip for one night. I spent 3 hours in the women's spa before flying home.... it was grand. We did have nice cocktails in the bar, however our young server did not know anything about the sake on the wine list. The hostess in the bar went out of her way to see to it that we were well taken care of. We opted to not eat at Tapas because we have something similar at home. We ate at Sense. It was ok. With all of the amazing places we ate in Japan, Sense was not special and the portions were meager even by Japanese standards. The accommodations made up for it!
"Good but expensive for what you get"
The Mandarin Oriental Tokyo has a lot going for it but given that it is one of the most expensive hotels in Tokyo, I feel it is let down by a few things. Let me start with the positives: - The common areas definitely have that 'wow factor' - While the breakfast spread is limited compared to other 5* hotels I've stayed at in Asia, everything is very well executed and the view of Mount Fuji (on a clear day) from the breakfast table is a great experience. - The view from the sauna overlooking the city at sunrise is one of many great memories I will take from my time in Japan. - Customer service at the Mandarin Oriental Tokyo is one of the best I've experienced anywhere - The location, while not the most exciting, is very central and it is very easy to get anywhere one could possibly wish to get to in Tokyo However.... - The room, while spacious, is underwhelming does not compare to the common areas and could do with an update - I ate at one of the restaurants, and while it was good, it was extremely expensive for what you get, even when compared to other fine dining experiences I've had around the world, including my home (and comparably expensive) city of London - The use of the sauna etc is only complimentary for hotel guests early in the morning. A bit of a niggle given how much you are paying for a night here. However this appears to be common in Japan (in fact other hotels I stayed at didn't even have any complimentary slots for hotel guests) - Wifi is not free unless you book directly with the hotel. This is a policy of the Mandarin Oriental group of hotels and an annoying one if you (a). have things you need to organise while you are away and (b). wish to book through a hotel booking website in order to collect air miles / loyalty points etc. I find it a bit of an odd policy given the price point of the Mandarin Oriental hotels and that these days wifi is generally included by other hotels for free.
"Royal Treatment - Imperial Hotel"
We stayed at three different hotels, because we wanted to find out, which one is best. The first one was Shangri-La, the second one The Peninsula and the third one Mandarin Oriental. We stayed at all hotels for three days, a total of nine days. I booked all hotels through GrandLuxuryHotels and have been very pleased by the service offered and all the upgrades we received. The Mandarin Oriental has beaten all expectations: after check in we asked, if we could receive a bigger room. We have been told, the first night is fully booked (New Years Eve), but there is a possibility for the next day. January 1st, we have been upgraded to a huge corner suite with two separate rooms, a huge bathroom plus a separate bathroom for guests. Breakfast, high speed internet, two loaded PASMO tickets (ach Yen 3'000) and a USD 100 Credit was complementary. The view from our room was breathtaking, the service level imperial! We had a great New Year's Eve dinner at Signature (French Restaurant) and they even reserved seats for us at the bar afterwards. The two other nights, we had dinner at Sense, the Cantonese restaurant. Those two restaurants are highly recommended (see separate evaluation)! Breakfast is being served in two different restaurants: one with a nice buffet, the other one is served: try out at the second one the egg Benedict with lobster... The level of service is at its best and we regret, not having stayed longer at the Mandarin Oriental. Thank you all: the management (especially Raul Levis, Kai Jansen and Fabio Testa), the concierges (Ana Gervasio) and every member of the highly efficient and always super friendly staff! You treated us royal and showed us, that quality has a new name: Mandarin Oriental... We will be back for sure - thank you!
"An Outstanding Hotel - One of The Very Best Available"
I've stayed at a lot of hotels ... this property stands above most for its utter all-round excellence. Our checkin experience was as smooth as could be expected, in spite of our booking (via TA) providing incorrect details to the property. Reception is located on Level 38 - right at the top of the property, and it has outstanding views over Tokyo .... it's hard not to be somewhat distracted during checkin! Our room, on L35 enjoyed some great views looking out towards the Tokyo Skytree. The room was generous in its size, but where this property excels itself is in the attention to detail: every little thing that the traveller may require has been thought of and thought through: from the simple items such as providing mouthwash, through to the extensive range of stationery all set out in a beautiful little drawer set. Even the room service menu is a work of art with the way the hanger has been cut into the paper. My partner and I loved this property - it's in a great location and very easy to get to either the subway or the Japan Rail network - both services are within meters of the hotel, and are accessible via the underground pedestrian mall that is connected to the hotel. The concierge provides an excellent service - we used them a few times for recommendations on where to eat and were not disappointed on either occasion. One of the bellhops even walked us to a place she had recommended for breakfast that was a couple of blocks away as it was a difficult place to located ... that she did so in the cold wind of December reflects their dedication to great service. I can't imagine anyone being disappointed in selecting this property when staying in Tokyo.
"Dated Luxury with impeccable service"
We took a 2 week trip to a Tokyo. Love to eat. Stayed at the MO, Pennisula and AMAN. MO had the best staff, English oriented. They did fail to get us best reservations. We give that credit to the AMAN. The room quality is dated. In house breakfast etc is good
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM