of TripAdvisor Travelers recommend this hotel
"Service getting better but difficult to get restaurant booking is difficult even you are hotel guest"
My husband and I stay in the hotel so many times. My husband last time complained the noise in the room.The noise was due to the strong wind and come through the bed board. He called and the manager came down and said that my husband should use an ear plug and nothing they could do. He checked in on this Tuesday and received an apology but still put him in an old room. The furniture looks old and no expresso machine which is quote a standard equipment for 5-star hotels these days. We stay here because of the walkable distance to both our offices in Tokyo. The room rate is not cheap but still quite disappointed. I would like to book the sushi restaurant but seems extremely difficult to get 1 seat even you are a hotel guest. So at the end, I had dinner at the lounge but not really good experience about the food. See the other comment on the lounge.
"Perfect Introduction to Tokyo"
Any hotel is only as good as its staff and the Mandarin Oriental in Tokyo excelled in this department. I arrived early so my room was not ready but the staff immediately upgraded me to a beautiful view of Mount Fuji and made me comfortable with tea and biscuits while I waited. I was attended too by the most lovely Spanish lady, whoes name i have forgotten which is criminal because she was an utter delight and could not do enough to make sure my stay was special.
You get what you pay for: at the Mandarin Oriental you'll enjoy an outstanding experience. The bar is a must visit: Uber cool vibe. Signature restaurant has outstanding views of Tokyo. Premier location for the best quality shopping.
"Great place to stay"
I stayed at the Mandarin Oriental in Feb 2017. All staff were extremely helpful and courteous, and the facilities were fabulous. Breakfast is done well (if rather extravagantly) and the location of the hotel is very good both for walking, shopping and catching the subway. I was lucky enough to experience the Pizza bar and Molecule Tapas Bar, and really enjoyed not having to leave the hotel at night to have these great quality meals. The spa was really very good, I can highly recommend the pools and treatments, even though when I was there the steam room was sadly out of order. I look forward to returning in the future.
"Very easy and simple: PERFECT"
3rd or 4th stay at the Mandarin in Tokyo, and same of what happened in my previous ones, this tiime was perfect again. The room, service, staff, location, atmosphere,.....all is great. It is very friendly and well managed luxury hotel Room is spacious, spotless clean, very well equipped, excellent wi-fi connection, very comfortable bed, great view from the city (I was on the 31st floor). In terms of food, went to the bar and also used the room service. All great. Good gym, very well equipped too. Once again: my preferred hotel in Tokyo.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM