of TripAdvisor Travelers recommend this hotel
"Best of the best hotels in Tokyo"
My stays at Mandarin Oriental Tokyo Hotel are always warm and comfortable. It is luxurious but the people are so warm and helpful. They always remember your faces and names which make M.O. a difference. The view there is extremely stunning and impressive.
"MO vs Peninsula"
We stayed at the Peninsula Tokyo on our last two trips here, but decided to try the MO this time round, having heard so much about it. The accolades are true - the customer service here is superlative. Peninsula service tends to be much more impersonal and perfunctory. There was almost always a queue at the Peninsula concierge desk which necessited us having to wait to have a query answered. In contrast, the MO staff take the trouble to find out and remember your name, and in almost every interaction with them, be it reception, concierge or housekeeping, I was addressed by name. The concierge service is excellent. They were really responsive to our emails before the trip when I sought their help with restaurant reservations. There were a few staff members manning the concierge desk and we seldom had to wait, and if we did, it was a short wait. Even housekeeping was fantastic. They have the most extensive pillow menu I have seen so far. When I asked before coming if they had a power transformer so that I could use a 220v electrical appliance in the room, I was assured (somewhat to my surprise) that they did, and lo and behold, I found it waiting in the room, all ready for use, when we checked in. Little touches like a lovely essential oil scent and mochi during turndown added to the experience. The only downsides to this amazing hotel, in my opinion, are first, that there is no swimming pool (if this matters to you), and second, the location. It's located in the financial district next to the rather stodgy Mitsokushi department store. While it is true that it is located above the subway, I much prefer the location of the Peninsula in Ginza.
"Excellent Hotel with great location!"
This is a very good hotel , with known quality and service standards widely recognized ! With the advantage of a great location which permits walking around to some nice restaurants and great shopping.!!
"MO Does It Again"
Excellent customer service. Really excellent staff - although sometimes you need to tell them you're a hotel guest to get differentiated treatment from local visitors looking to use the amenities (i.e. the bar). Slightly aging facility, but great MO hospitality.
"Refined hotel of all time"
I am always a fan of Mandarin oriental. And of course, Mandarin Tokyo is one of my most favourite hotels of all time. The lobby reflects how the genuine lobby should be. The guest room is refined. The breakfast room is lovely and private. They serve the most scrumptious egg Benedict in the world! Gym is great. The staff and service are superb! What else do you want'
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM