Great place to stay in Cebu.Comment of L. Alan , Australia the 2016-09-07
"#hospitality to the max"
If you're looking for a great hotel in Cebu which is reasonable in price, this is the hotel to book for. The queen size beds are North American size and a standard room can fit 4 guests with no problem. We stayed already 3 times in this hotel and everytime we come the hospitality never change. The breakfast buffet is something to look forward to every morning. And the entertainment every night is superb. This is one hotel that I will recommend anytime when you are in Cebu, Philippines.
very nice stay at Hotel, Saturday night neighbour property had disco till early morning so it was a bit noisy, lags a bit of table service at breakfast I always had to wait for coffee but food was excellent
"Wait and wait"
Poor location and understaffed. On a normal traffic day, it would take you 2hrs to reach the hotel. No regular shuttle to service guest from airport. Refurbished hotel but still not worth its price. You can find better hotels near the city center
"Not quite 5 Star"
We stayed here for 4 nights. The hotel location set on a hill affords great views of the city. The pool area is very nice as are the staff. The service is very hit and miss. The staff in the dining room are amazing!! So attentive and work hard. We spoke to the reception about visiting the Magellan cross and the basilica El Niño who then referred us to the concierge. We worked out with his help exactly where we were going to be dropped off. The hotel called us a taxi and as we are driving along the driveway of the hotel the taxi driver informs us that we cannot enter that area as it was the El Niño day and was closed to the the public. You would have thought that the concierge would know that as it's a national holiday (Sinalog) We ate at the pool bar the night we arrived and found the food to be average but overpriced for the standard of food. We also ate at Blu bar & Grill restaurant on the top floor with views of the city. My husband ordered the Angus sirloin steak at a very high price and this was very disappointing. We ordered drinks and then overheard another table asking for their second drink as it was happy hour. I don't understand why things like that are not conveyed to guests to make a choice whether they would like participate or not. We didn't!! We were sat (ok we did not have a reservation but they were not busy maybe 5 table inside and out) on the terrace at a table that had not been laid and after 10 mins someone came over and took our order and placed a napkin in front of each of us and nothing more until just before our meal came. We had a main meal and desert. Whilst waiting for our main course we were brought 2 bread rolls my husband ate one and I didn't. On the bill we were charged for it!! We didn't order it! The meals as with the deserts were well presented however personally I think this restaurant is Highly priced and over rated. I think the hotel is quite dated in parts, which is probably reflexed in the price. The main foyer reception is very big and spacious. Our bathroom was very dated I found, All staff in all departments were very nice, helpful and friendly.
"Doesn't meet standards of western 5 star hotels "
Me and my boyfriend stayed at the Marco Polo Plaza Hotel for one night. Even though the hotel is quite spacious and offers a lot of amenities (pool, restaurant, wellness etc) and SUPER friendly staff I wouldn't rate it a 5 star hotel, but give it 3,5 stars. First of all it doesn't look very luxurious (too much colour, too much unnecessary kitsch). Secondly, we had the buffet dinner and even tough the price was quite high (over 20€ excluding drinks) most of the dishes were cold and seemed to be not super fresh. This was very disappointing. Furthermore there was a weird smell in some parts of the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM