of TripAdvisor Travelers recommend this hotel
I stayed overnight at Margaritaville Key West Resort & Marina on Wednesday March 22. I chose this hotel because they we offering a reasonable price for a 2 bedroom oceanfront suite. This hotel has recently rebranded in January of 2017. Prior to this it was known as the Westin. I'm a little conflicted when writing this review because there really is nothing "bad" about the hotel. It is located right of Duval, the views of the ocean and marina are beautiful, and the pool area is very nice. However, there are a few things I didn't like. First, the service is not personal. The staff is nice but no one really goes out of their way for the guests. I have stayed at a few resorts on the island and this one just misses the mark on personal touches. Two, there is no Jimmy Buffet vibe there. There's no music by the pool or relaxed island vibe. It wasn't much different than staying at a Hampton. I'm sure it has to do with the rebranding process but nevertheless it's kind of boring. Three, the rooms need updating. Nothing in the room was grossly damaged or ugly but it doesn't scream margaritaville. Many of the reviews complain of the oceanfront view being obstructed by cruise lines. I have included a few pics to show the view from our room (Christmas Tree Suite). I thought the view was beautiful and we had an awesome view of the sunset as well as the marina. In all the hotel was nice and the people I was with really thought it was beautiful. I can't stay anything negative about the location. I guess for $800 a night I was just looking for something more.
"Not The Westin 4 Star"
Poor Management - Lyes Benbousta . We made our reservations months ago and thought we were staying at The Westin 4 star at a rate of $500 plus per night. We get to the address and the sign says Margaritaville. The front desk kind of joked about it and laughed at the rate that we were stuck with. They only charge $350 on average. The hotel needs major upgrades and is certainly not a 4 star. Lyes Benbousta Front Desk Supervisor was very rude to us upon our request for late check out at 3 PM. I mentioned We thought we were staying at The Westin, We are over paying for this room, We have already spent over $1200 on food and beverage, there is not beach as advertised and you have to taxi to it and pay $20 per chair. Even after all of this, during check out he strormed out of his office and demanded another $200 even though I had already signed off on the invoice without that charge. Lack of judgement on his part, poor management with no common sense.
I have mixed feelings about this place. I usually stay at the Casa Marina which is quiet, with a huge pool, and a nice beach....we wanted to try something different and this was definitely different. The grounds and rooms are clean and comfortable. We had a room overlooking the pool, which wasn't loud or intrusive. The location cannot be beat. Go elsewhere for food and drink. If you want to watch the sunset on the second level by the bar, get there early. Overall, not bad but we probably won't be back. We will stick with Casa.
Took Key west express from Marco Island to key west! Terminal is short walk to Margaritaville which is the center of all key west activity! The hotel was great but pricey. Beware if you get a water view room it may end up being a cruise ship view!
"Terrible. Roaches in room"
Don't stay here unless you are desperate! Rooms are terrible. I paid a lot of money for a "Premium Oceanfront Room" There were roaches in the room and it was on the second floor. There was no coffee in the room, though there was a coffee maker. The service at the hotel was worse than terrible. No coffee in the lobby - there was a stand, but it was out and so was the water dispenser later in the day and the front desk staff just couldn't be bothered to replenish. Too busy on their phones. The "oceanfront view" is also misleading. Yes, it is on the ocean, but there was a cruise ship parked right in front of hotel the whole time. One was there when we arrived and a different one the next day. There is a reason Westin sold this hotel. It is run down and dirty with roaches and terrible service. The staff just doesn't care.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM