This hotel is very convenient for staying in downtown Montreal. We arrived by taking the $10 bus (747) from the airport. Buy your ticket at the airport from a machine or You can pay with coin cash but no bills. It's a $10, all day pass. The stop was very close to the hotel; it took about 4 minutes to get to the hotel from the stop. The ride is about 45 minutes. On our return trip to the airport, the bus did not come as often as stated so we were glad we'd added some extra time as the wait was longer than anticipated. The bus was quite full on our return trip but since the stop we used was near the start, we had seats. From the hotel, we walked to the the Museum of Contemporary Art and the Montreal Museum of Fine Art. We also visited the Biodome. We walked to the Metro stop at Mc Gill for that trip and it was not too far from the hotel. We also walked to Old Montreal which was about a 20 minute walk. We saw lots of shopping nearby. There are also plenty of coffee shops! It appears to be very fashionable to walk around carrying your cup of coffee. So, Canadian! Besides the great location, the hotel had a fashionable lobby and our room was clean and plain. The bed and bedding were very comfortable. There was no refrigerator but there is a mini bar fridge filled with items and that requires a key. We did keep our own water in there. Many hotels seem to offer a complimentary bottle of water in room but not so here. We found the concierge staff to be knowledgeable and helpful. We used the Concierge Room on the 35th floor and it was charming and had a beautiful view. The offerings were a nice perk but not as plentiful as at the Toronto Marriott. Finally, we called upon housekeeping with a small problem of my making and they were very obliging and kind. We were pleased with our stay at this hotel.
"Good location, easy transport from airport"
Even though this hotel doesn't offer a shuttle service from the airport, when I phoned to ask how to get there they told me about the Express bus for $10 per person. Just a short easy walk from the bus stop. Hotel staff were very helpful including allowing a late checkout due to oversleeping on West Coast time!
"Interesting Conference Venue"
Recently attended a conference and was pleased that the hotel could accommodate our rather large group. We did find that it was very warm in the rooms and we could not adjust the settings. This was the same with my hotel room, it wouldn't go below 19 deg! It felt hotter as there was sun the two days I was there and I was on the 31st floor. The banquet food was adequate and service was ok. I have nothing bad to say but nothing that set them apart from the other hotels in the area.
"Disappointing Stay to Celebrate Our Forty Years Together"
I am giving the hotel a "3" overall based upon service, amenities, decor, ambiance, and food. The location is a "5" as it is very convenient to the train station and sight-seeing destinations. Our travel agent had alerted the hotel that we were celebrating forty years together, but unlike the previous hotel in Quebec City, there was no special attention made to recognize that milestone. The hotel seems dark overall and unremarkable for a hotel of this caliber. The desk staff and wait staff provided adequate but not outstanding service. We did not interact with the concierge. The room decor and furnishings were ordinary and not appropriate to a four-star hotel. The pool was very nice although the workout area was average. The pool attendant illustrated the service standard of the hotel: she sat for the 30 minutes I was present playing on her phone and did not circulate, interact spontaneously with guests, or simply clean and straighten.
"Great Staff, Bad Facility"
Despite the great staff, here's a cut-and-paste of what I wrote in the Marriott feedback survey: Our bedroom could not cool down below 78F during the mid-day. Our living room reached 80F two separate days, spewing heat from the floor vents, despite two visits from your engineers to try to correct this. In the second visit, he replaced the thermostat, which helped for a few hours until it began to hiss permanently, and I finally stripped the cushions from the couch to stuff on top of those hot-air ducts to stop their flow and closed the bedroom door that night to stop the noise. In the kitchen area: What' No refrigerator' No soap for the sink' No utensils nor plates in all of those empty drawers and cabinets' Why was there no basic work desk'' I had to do my emails while standing up at my dresser in the bedroom! For your double-chambered bathroom area: What' Only 1 mirror, over such a tiny sink' My partner and I couldn't easily fit side-by-side while brushing our teeth Only one single towel rack/rod for all bath linens' Unbelievable. At least you put it in the shower room, but we need towel racks at the bathroom sink, too! No mirror in the bedroom' You are forcing Madame to do her makeup in the mirror at the bathroom sink, where the lighting is rather garish. The large bedroom window would at least provide some more natural lighting. At these prices, an arm-mounted magnifying mirror would have been nice, perhaps the self-illuminating kind. A few of your light-switches on the wall don't seem to know why they're there.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM