"Two nights at the newly improved Marriott O'Hare. "
In Chicago for a business meeting and staying near the airport at the Chicago Marriott O'Hare. Hadn't been here in quite a few years but it seems even better than I recalled. Very comfortable room. The bed and pillows are heavenly (to borrow a description from another hotelier). The staff is very friendly and very accommodating. A bonus: Al's Roast Beef has a location across the street. 😊 A downer: The Gino's pizza place next door moved out this past summer. 😟
"OK just don't eat anything"
This hotel is a pretty average Marriott. It's quite close to O'Hare, which makes it convenient for meetings and conferences. My room was OK - reasonably modern, slightly dingy and in need of a deep cleaning, but the bedding was nice and the water pressure in the shower phenomenal. Winston at the check in desk was delightful. I cannot recommend the restaurants, bar or room service, however. During my stay I had rotten cheese on a charcuterie plate, a martini ordered with Tito's and definitely made with Absolut, runny cocktail sauce, room service served in a paper shopping bag with food in paper boxes a la McDonalds, and a latte with chewable chunks in it from the Starbucks stand in the lobby. Staff in the bars and restaurant were pleasant and personable, they just seem to need better ingredients or cooking instruction. Oddly there was not even a single bottle of water in the room for purchase - and the vending machine on my floor was broken, necessitating a 3 AM walk to the lobby. Overall the food service for a full-service Marriott hotel was really disappointing. I didn't try the pool. Transportation was pretty good - with both cabs on hand and Ubers usually readily available. The hotel is a little hard to locate with a number of Marriott branded properties in the area - so look for the one with the construction pit in front. The hotel itself isn't under construction but there a big open pit site out front where they are building something. I believe there was a free airport shuttle but I was never told how to access it.
"First Experience hotel in the US"
The hotel is nice the view is ok near to the hotel there is a big grocery store and train station also it is near to the airport so easily access to everything around you they provide a shuttle to fashion outlet Chicago all what you need is in the room and it is big clean and tidy
"Privacy and key issues"
First the good: The room was great, well-stocked and clean. Everyone at the front desk was very friendly. Parking was decent, though expensive (don't forget to budget for that!) The not-so-good: Room keys are supposed to be used to allow for in and out privileges from the parking lot, but the gate won't open to allow you to leave if the room key doesn't work. Although our key worked fine for room access, it would not work for the parking lot on three separate occasions. Once was when we were attempting to leave, so we had to back up and park again to go back to the front desk. That's pretty inconvenient if you are on a schedule, like we were, so leave yourself extra time to get anywhere, in case your key won't let you out of the parking lot. The worst part of our stay was having housekeeping walk in on us after we had checked into our room. My boyfriend and I live in separate states and see each other once a month. We were getting enthusiastically re-acquainted after a long month apart, when there was a noise at the door. There was a brief knock followed IMMEDIATELY by a key in the door. My boyfriend said "NO!" loudly and clearly, but they opened the door anyway. He then shouted "NO!" again, and even then it took a few moments for them (apparently there were two housekeepers giggling at whatever noise we may or may not have been making) to finally back away and close the door. Maybe they need a better system to let housekeeping know when someone has checked into a room so they don't just barge in. And maybe the housekeepers need to be reminded to wait after knocking and actually listen to see if anyone answers before they barge in. Granted, there is a "Do not disturb" sign we could have hung on the doorknob, but I have always just used that in the morning to let housekeeping know we don't need any services that day. Who expects someone to invade their room at 3:00 in the afternoon'' We certainly did not. But if you stay here, you should probably be prepared for that.
"Excellent indoor / outdoor pool"
This was a great hotel. Very close to the train, beautiful interior, bar and restaurant, Starbucks, and a wonderful indoor pool with solarium that also goes outdoors with a patio area. It was cool sitting in the hot tub watching planes fly overhead through the glass ceiling. Parking was a pain, and it's quite a few train stops to get downtown- but the hotel itself was great.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM