"Another great visit worth a new review"
A year since our last visit and review, we stayed again at the Chicago Marriott O'hare and found the hospitality and accommodations still the best. From the Front Desk to the Housekeeping and Brickton restaurant, every element was what we expect from a hotel in Marriott's class. The restaurant menu is limited in comparison to stand-alone restaurants, but every selection we made was very good (and pricey). As the restaurant filled at dinnertime, service was a little slow, but acceptable and certainly friendly and courteous. I particularly want to praise the front desk staff who maintained their friendly and helpful attitudes and responsiveness to even the most inane request. Housekeeping was very attentive and thorough. Shuttle service from and to the airport was frequent, reliable, and very helpful. All in all, this was an even better experience than the great experiences of past stays.
"Clean and Friendly Environment"
We stayed there for one of my friend's wedding that took place in Chicago. Bride and groom decided to book out this hotel for all the out of town folks. The hotel is in a great location, easily hop into the freeway and plenty of local places to see and eat all the delicious food.
"Smelly rooms and sub standard breakfast"
I stayed in Marriott after several years and this one disappointed me again as usual. I had booked 15 days in advance , am a Gold Elite in SPG and also Marriott but when I reached I was told I have ground floor room. Not sure why. Seemed like deja-vu. Same thing happened with me years ago. After requesting for a higher floor I did get a room in the club floor but when I went in the bathroom, it was smelling. Housekeeper came and fixed it but in the morning the same smell. Realized it was a mouldy shower curtain. Went to have breakfast and all I can say is that I have had better breakfast spreads in some of the cheaper chains. This was so basic and below average. Will avoid it in future and stick to their sister company- Starwood hotels. They never disappoint.
We recently stayed t the Marriott O'Hare at could not have been more pleased with our stay. I went to the hotel about a week before our stay to make some arrangements in advance and Christina at the front desk answered all my questions and took care of some special requests I had. The room was clean and comfortable and all requests were addressed. Only down side on the trip was the parking, but otherwise a great get away.
"Location, Location, Location means lower expectations "
One thing I find with airport properties is that they know they will fill on certain nights no matter the quality and lack of service. I have stayed at this property on a regular basis over the past 20 years and have reduced my attendance every year as their level of service declines. The property has had some great renos but when you ask for some service, there is always a no can do attitude. One of my biggest complaints is their shuttle service which is spotty but when you arrive the wait is 30 min +. And if you call the answer is always they just picked up. I ended up taking a taxi tonight as it was going to be at least 49 min with the traffic, taxi took 15 min but when I arrived at the hotel all 3 shuttle buses were parked and no drivers around. Mentioned to front desk staff and standard comment is they are always on time. As a Patient, lifetime, Premier Platinum member, not pleased with this and Will NOT return.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM