of TripAdvisor Travelers recommend this hotel
Our family of four just had a fantastic stay at this resort. Staff were all friendly and upbeat. Pools were clean and had plenty of lounge chairs available for all guests here . We Highly recommend this resort to others!
"NICE Resort with Good Staff and Service"
We stayed here in January 2017. We had a 2BR, 2 bath with a full kitchen. The unit was cleaned to our satisfaction although not perfect. The pool was nice. The resort in general is clean but there was alot of construction going on which was unpleasant to look at. Whatever they were doing was not noisy. We liked the resort activities and the close proximity to disney. I would go back here again. We were not harassed for a time share presentation at all and there was ample parking. When we had maintenance issues the staff responded immediately. There were ample towels available and no issues regarding asking for extra towels.
There's nothing like a Marriott Resort. This place is beautiful, clean and filled with family fun. This resort caters to a family with older children for the most part. My 3 kids are 9 (twins) and 11. They love all the activities at Harbour Lakes. This place has recently started to add more activities for children of my kids' age like they have at that resort. They are becoming more like Harbour Lakes, but not quite. They have boating, multi person bikes and fishing for a fee. They had no cost activities such as a gator show, bingo, pool, ping pong and lots of others. It was hard to get pool chairs. There didn't seem to be enough. There is a boat that carries guest across the lake to the other side of the resort. It stops at 6:30 pm. This was a bit early considering that there are activities that run after the boat stops so you need to walk all the way around the resort to get back. This was a problem for my mom as she has some trouble walking. Overall it is a great resort.
"Not customer centric. "
It started before we arrived. We are owners in their Vacation Club and have been so for over 3 years. We've never had a bad experience until we chose to stay here. Two days before we head down we get a call informing us that our "presentation" meeting is 945am Easter morning. They even go so far to say that my wife confirmed that time (I had her on the phone and that was not true). One of the main reasons to come down was to spend Easter with family (an hour from the resort) with church, egg hunt and then a family dinner. The presentation staff couldn't of cared less. Said that was the only time, that my wife chose that time (essentially calling me a liar) and if we didn't show there would led be significant charges added to our account. After speaking to managers we finally got our time moved to Monday at 9am. Today, our first morning here, we get a call that per policy we have to check out of our rooms before Monday's presentation. So what they're telling us is, that we have to be packed up and out of our room before normal check out (yesterday when we checked in they told us we could get a late check out) just to sit in a presentation with our three kids. When asked again isn't there something they could do with the checkout time, they proceeded to tell us nope, that's their policy, but we are welcome to drive back to the resort and use the pool the rest of the day. Needless to say, we will not be staying here again and will not be purchasing any further points or vacations through them.
"Nice with a few minor cons"
Fairly quiet property with three pools. Excellent location. Provided shampoo and conditioner are no good. Water tastes like matches. CVS is conveniently located less than a mile away. Rooms very clean in general but upholstered furniture could stand a refresh. Kitchen is very clean and stocked with dishes and flatware but no extras that you sometimes find (leftover salt and pepper or aluminum foil for instance.) Dining on property is counter service only. Food is fine for what it is and many, many options within a few miles, but we did miss having a proper restaurant on site. All in all a good value for what we paid, but less luxurious than other MVCs we've stayed at.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 10:00 AM