Standard Marriott Business Hotel - Unfortunately, there were two issues related to noise. 1. Next room was so loud we had to call security and the noise did not end until 2 hours later (3 am) 2. Following morning on a Saturday, helicopters delivered trees to the construction site next door beginning at 7:00 am.. Not respectful or relaxing. Check construction site prior to booking
"Very nice hotel, but the stay...not so much."
As always, first the positive. Clean. Opulent. Very aesthetically pleasing bar outside bar area. Staff was friendly. The woman running the bar area and dining room was the highest point of the stay. She was extremely attentive. The food in the dining area was tasty, but the service was a little spotty. Like asking for juice and never getting it even though we were the only ones in the whole restaurant. It's like, "Where'd he go' It was only juice!" But the bad points. First, by no fault of the staff or hotel, there were neighbors who were partying to literally 5AM. When we asked for a room switch' Nope, sorry all sold out. We will keep sending security up to knock some sense into them. Alcohol consumption and a security guard really doesn't make 16 year olds all that much of willing participants. Whatever. They eventually left for an hour which gave my wife and I a window to fall asleep. The beds' This is PERFECT for the people who LOVE firm beds to the point of them being stone. If you like soft beds, this hotel is NOT for you. The staff' Although pleasant, I felt as if they suffered from lack of knowledge and/or a willingness to help a guest out. 1) I had booked three rooms and 2 of them were ready early. They told me they'd call when the third one was ready. And I waited, and waited and waited and waited and waited until 7:30pm where I finally called and asked, "What the blazes is up with my room'" They said it had been ready for hours and can't understand why nobody called me. Strike 1. 2) We asked for a recommendation on a place to eat close by with maybe some sandwiches and salads and casual eateries. The two people at the front desk really struggled for a place and guided us all the way to North Park in San Diego. When we got in our cars, we found a MESS of eateries literally a block away (Regents pizzeria, sub shops, etc). How these guys did not know about these places a block away is baffling. Strike 2. 3) This next one was VERY annoying. We had three rooms. My wife and I each had separate cars, but because she wanted to ride with me, we had one of her family members drive her car and she was in my car. Marriott deemed that the second car although registered in her name was driven by someone who was staying in another room meant that we had to pay $28/day to park each car. BUT.... if we had somehow said that BOTH cars were driven by me and my wife, then kit would have only been $10 to park the second car. Now think about that for a second. We could have easily said that my wife would drive the second car and save $18. I myself had all three rooms under my reservation so it wasn't like I was trying to pull a quick one. They insisted that because one of the other people in my party was driving and staying in a room outside of ours, then I had to pay the higher price. What if I were to say that driver decided to sped the night in our room' Then it would be the lower price' What I am saying, Marriott managers is that your $10 extra charge will NEVER get me to stay at your hotel again. Do you think that is smart business' Congratulations on getting 10 more bucks out of me. You people are dumb as bricks if you really think I would ever stay at a place that nickels and dimes as bad as that. Big strike 3. Anyway, there you have it.
Nice hotel. Would stay here again. There was an issue with the plumbing and management handled it immediately with no complaints. The concierge was very helpful and knew the area very well. You do need a car to get around. Hotel restaurant was ok.
I just spent the weekend here for a wedding and I have to say I was super impressed with everything here. The staff was awesome, restaurant delicious! Would go again! Room was clean and modern and spacious and had a balcony!
As a Marriott fan and platinum member, I did not explore options outside of the Marriott family for a weekend trip. This hotel was very close by to my target location and it was an easy commute for our family purposes. Location worked out for me but as most other hotels in the area, you will need a car to drive around. This hotel is not in La Jolla or San Diego downtown - just keep in mind to avoid the disappointment later. Considering this, parking at $28 is outrageous...there is no other word for such a cost. The hotel has gone through some recent remodeling but not all rooms are updated. We stayed in the 14th floor and the room was still old and outdated. Having the concierge lounge open over the weekend in the 15th floor was a nice surprise and it was really good option for breakfast and kick snacks - highly recommended for gold/platinum members. We tried the restaurant in the lobby and it was a bit disappointing. Kids ordered basic pasta - butter and cheese - and they didn't like it ... how can you go wrong with that' My wife ordered gluten-free salad and it came with croutons ... they made up the mistake with a new order but at that point, it was already below average. The bar is super nice for drinks but will not recommend eating there (unless you have no other option). The heated pool and the gym appear to be very good conditions although we had no time to try them. Depending on your needs and budget this hotel might make the case but it's just an average option as compared with alternatives.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM