"Excellent hotel, but..."
Stayed for three nights. Good because a big hotel, sprawling lounge, spacious rooms and located conveniently in the La Jolla locality, a shopping mall though high-end in close proximity. Not very happy with the breakfast service, no free wifi in the rooms, the front office didn't extend even an hours late check out, and the area far away from the airport as well as other attractions.
This hotel was extremely nice. The staff was wonderfull, friendly, nice and went out of their way to make sure we had a nice time at our stay. They explained the resturant and the bar area. They comped me to HCP parking. The rooms were clean. The bed had pillow soft topping and were very comfortable. Booked through booking.com at a nicely discounted price. I was cery happy with this hotel and its staff.
It was a very nice stay, but if I had read the fine print and seen the $28 parking charge, I would've looked at other options. The location is not too bad; a $10 uber ride from the beach I liked the salsa dance floor that they had Saturday night. A big plus
Great location and very comfortable!!! Very relaxing and accommodating. They have a large fire pit outside where you can unwind and have a great conversation! Hotel is clean and the rooms are as well.
""A mixed experience""
I have stayed at this property before, and visited again last week. This is basically a business hotel, and it was a mixed experience. Front desk staff were efficient and courteous; housekeeping the same. The fixtures are dated, but clean and functional, though the toilet was a "two-flusher", if you know what I mean. The room was very clean and the bed VERY comfortable. Not very many HD channels on the TV. The main problem with this property, however, is that it lacks a proper restaurant. The lobby is a "Great Room" concept, and you have to eat your dinner there. With people coming and going through the main doors, you get a blast of cold air each time. Not a good dining atmosphere. I waited well over thirty minutes for my food one night, and when it finally arrived it almost cold. It had clearly sat on a counter for half an hour. There was not guest services information in the room or a room service menu. I had to ask for one. The placard hung on the door for a in-room breakfast order was not collected. I had to take it down to the front desk myself. The order was correct when it arrived. My laundry order was done quickly and correctly, but the next day the front desk called to see if I had received anyone else's! Nope, I said. Then, a housekeeper knocked and tried to deliver a second hairdryer, when I had not asked for one.The small pool is outdoors and can be comfortably used only in the summer months. No, this is not a well-run property in some respects. They do a lot of trade with business groups, seminars, special events, and the like. But for an individual just visiting town for a few days, I think you can make a better choice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM