"Nice hotel - close to restaurants"
I like the hotel - casual, comfortable but it's the service that makes this hotel worth the stay. The staff was excellent in accommodating my needs and going the extra mile. In addition, the building is conveniently situated near several restaurants and shops (walking distance). The only negative thing about this hotel is its placement off the street. If it is your first stay and you are using GPS while driving it can be confusing to find the entrance which is located off the main streets in a type of inner complex of small streets.
Overall, we had a good stay. Nothing spectacular or terrible. Some minor issues like cold bar (I guess no heating in the lobby - we had a cold spell), slow restaurant service, some front desk a bit uptight, but nothing upsetting.
"Room with no air conditioning"
Stayed there three nights with my family including my son who is younger than 2. It was cold and the heater didn't work. I asked the hotel management to fix it and they couldn't do that for the 3 nights. We had to leave the room one night and stay in another room. We didn't want to change the room for two reasons, 1) We were all over the room, it would have been a nightmare to pack and unpack 2) The hotel management kept saying that it was fixed. At the end it was a horrible experience. The management offered me a free breakfast on the day that we were checking out which was already included in the price I paid. Very inconsiderate and very bad for Marriott brand. I will never go to this hotel again.
"Beware of parking fee"
The hotel was okay but nothing special. The price for the room was reasonable but with the parking fee added it is overpriced. I felt ripped-off being charged $28 to park overnight but since it was late and I booked on Hotels.com there was nothing I could do.
"Misleading Photos, far worse in reality, ruined Christmas"
Hotel has photos of expensive rooms instead of the actual rooms, I booked a room that had two rooms on the photo, when I arrived in the hotel, they said the photo was wrong and I got a regular room instead. That's misleading and I would have never booked this hotel if I knew that the photo is totally different from the reality.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM