of TripAdvisor Travelers recommend this hotel
I will start with the positives. We arrived late morning and reception provided us with a room immediately, which was much appreciated. I don't know if this is because i am a Silver Elite member but we certainly appreciated having access to the room so early. When we alerted reception to our problems with the room, they took immediate action and re-located us. The staff at reception and in the bar were very friendly and helpful. The concierge's desk were always willing to help. Now the negatives. 1. The bar does not offer much in the way of healthy non-meat options. I don't understand why it does not have a greater selection of salads (the Ceasar Salad came with chicken or nothing). We ended up just choosing a selection of starters for our lunches. 2. We had paid an extra £70 per night, on top of a significant amount of reward points for out 3-night stay in an Executive room. We were allocated a room on the 12th floor (executive room). The first night's sleep was interrupted at just after 5am by noise outside which continued intermittently until around 07.30am. We assumed that we were just unlucky and that a lot of people were checking out very early in order to catch planes or trains. Naturally, we could not get back to sleep which was unfortunate because we were staying at the hotel for a much needed rest. On the second night of our stay, the experience was repeated. Having been woken again around 5am by the noise. To begin with we just thought that we must be the unluckiest guests in the world to have so many other guests around us all leaving at the same time, so early! By 6am the clattering outside was so loud that I looked out to see an empty trolley outside of an unmarked door which was directly opposite the bedroom where we were staying. Once dressed, I went out to see if I could figure out the puzzle and I discovered that the unmarked door is the entrance to the small kitchen space used to service the Executive Lounge on the 12th floor (and they start the breakfast service very early in the lounge). MARRIOTT HOTEL....WHAT ARE YOU DOING PUTTING GUESTS IN THE ROOM OPPOSITE THE AREA WHERE YOU UNLOAD AND LOAD CROCKERY, CUTLERY AND FOODSTUFFS, EACH DAY, EVERYDAY BETWEEN 5AM AND 7.30AM' Naturally I complained to reception and I was offered a room at the end of the corridor, which I accepted. My husband and I were not offered any form of compensation for two nights of interrupted sleep and rest - I believe that it would have been appropriate to have refunded us two nights supplement equalling £140. I asked why the hotel roomed people in room 1205 when it was clear that the noise from the trolley and kitchen would disturb guests. Reception had no answer to this. 3). On day 3, after a much better night's sleep, we went to breakfast on the ground floor and it was bedlam. There was just one chef on duty in the external area and he was under such demand for omelettes etc that he was not replenishing the fried eggs etc. The queue was up to twenty people deep. I stopped one of the staff and pointed out the problem and she said that the reason was because the hotel had not anticipated so many people arriving for breakfast. I asked everyone in the queue if they were all overnight guests and they were.......therefore the hotel should have known the potential demand on breakfast. The choice of hot food for a non-meat eater was basically beans, congealed scrambled eggs (no fried eggs or hash browns due to chef being otherwise occupied) mushrooms, tomatoes and toast. There was no smoked salmon or other fish options or a request service for vegetarian sausages. When I stay at the Holiday Inn, they always have a vegetarian breakfast option on request. Not impressed and I have stayed at many Marriott hotels! 4.) I was not impressed by the showers inside the bath facility. For people with any mobility issues, having to climb inside a bath to use a shower is potentially difficult and dangerous. I couldn't believe that the exec room were not kitted out with large luxurious showers. 5.) Finally, an observation.........be aware that the hotel is a 10 minute walk from Marble Arch tube station so, if you have mobility issues and arrive into Victoria Station, a taxi is a kinder way to arrive (and should cost under £15)
"Solid property that could use an update - Pool!"
Nice property with very friendly, attentive, and helpful staff... The hotel is about a 10 minute walk NW of the Marble Arch tube... In general, the rooms were fine but all in all, the facility needs an upgrade as the rooms lack decent outlets for technology, carpeting is worn, and bathrooms could use a freshen up. Without question, the exterior needs a facelift as well. However, the pool in the basement along with the health club facilities were great and seemed to be well utilized. A good spot to begin our London family holiday and as a Marriott member, we got early check in privileges as well...
This was our 3rd visit to this hotel and it won't be our last. The staff are fantastic and nothing is a bother. At breakfast they are so attentive. Breakfast is great with lots to choose from. We also had use of the executive lounge and the staff there are great. The area of the hotel To us is perfect. A 10 min walk to nearest tube. Either Edgware Road or Marcel Arch. We tend to walk everywhere. You see more. Can't wait to come back.
"staff are great, and that's in every part of the hotel."
Just an overnight but so good to know that this hotel will always be a good place to stay.Just one blip this time though, the in room kettle leaked water all over the desk. Good job my phone wasn't near!!
"Very welcoming helpful staff"
A great stay with the family. Good location for visiting the sights. Staff organise sightseeing tours. Comfortable hotel with good breakfast. Parking a bonus although quite expensive. Ideal for Hyde Park & museums.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM