of TripAdvisor Travelers recommend this hotel
"Clean Bed Sheets"
Would it be possible to have clean bed sheets during my stay' The note by the bed states that if you want clean sheets, you have to ask. How about if I want the sheets I previously slept on, I will tell you' I appreciate that using soiled sheets saves money for the hotel, but at these prices I expect some clean sheets. Also can you please pay your staff a living wage and please stop asking for the hotel-paying-guest to supplement their wages with donations in the envelopes that are left around the room' Thanks
"Best location and staff"
Went with my mom and sister for a week. Stayed in a junior suite. The staff was amazing. Very kind and helpful! Best location next to hyde park and oxford street. Being winter time they had all the lights Christmas decor and festivities up. Having researched 100s of hotel before picking the right one i would definitely come and stay here again! Worth every penny.
I love Marriott! However they can make me crazy too! I spend a great deal on rooms and credit and they wouldn't let me in the VIP lounge. Even though I am a silver member. However the service was fantastic, the room was more than adequate and the food was awesome. I enjoyed my downtime at the bar and met many fun people. The hotel neighborhood is a little bit different, it's very middle eastern with restaurants from Iraq Iran and Syria. And there are no shortages of hookah bars around. But as a tourist I saw just about everything you can see in London. And I walked most of the time. The marble arch is a great place to stay I go back again if I could.
"Great spot for first timers looking to explore."
Really good hotel in a great spot if you want to explore London easily. Only a couple of hundred meters away from Oxford St and Marble Arch. All of Londons transport means are right at your doorstep as well. Friendly staff that are more than willing to make sure you have a good stay. Rooms and amenities are all of a good standard. Recommend for anyone, but especially first timers looking to explore London.
"Incompetent Staff - Tiny Room - 4PM Room Cleaning ( If your lucky )"
ROOM 321 Recently Just returned from a stay at Marriotts Marble Arch hotel in London ( November 19th to the 24th, 2016 ). Booked my 5 night stay via Expedia however upon arriving at the hotel informed the concierge that I might have to leave earlier than expected due to my pregnant partner being ready to give birth. Anyway as it goes i DID have to check out after only 3 nights and change my flight to return home earlier. So upon checking out I asked the bewildered man at the reception desk about getting a refund for the 2 nights I didn't stay as a previous member already told me it wouldn't be a problem however, he refused and said it was not part of the hotels policy. I think that is a bit of a joke going back on your word to a hotel guest after you have taken their money. Along with taking my money for 5 night stay they also take 50 pound a night for room service fee JUST IN CASE you decide to use it '' So the additional 250 pound was deducted and STILL has not been returned to my account '! An absolute JOKE in my opinion. Usually hotels will put a hold on your credit card for things like room service etc. These guys actually withdraw it. I have contacted the hotel via email however not yet received a response. Bar fridge was empty anyway every night I stayed, room gets cleaned about 4pm daily if your lucky and rooms are tiny for the price. Fingers crossed I get my money back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM