of TripAdvisor Travelers recommend this hotel
From the greeting to the check-in to the executive lounge it was really great. Nice staff with personal service at a great location within walking distance of almost everything. Our A/C broke and they fixed it straight away. The recent remodel was a welcome change.
"Attractive hotel in a great location with brilliant staff"
From the moment the door man greeted us we were very impressed with this hotel. All the staff were incredibly polite and friendly, the room was fabulous and sparkling clean with a wonderful view over Hyde Park and the service and food were excellent.
This was my first time staying at this hotel due to an emergency (which was handled perfectly by a sister hotel), but I will certainly return: excellent service, friendly staff, beautiful room with a Nespresso machine, including ristretto coffee!
"Great Location, Wonderful and Friendly Service"
Stayed 3 nights. Beautifully furnished room and bathroom. Could not have been made more welcome. Had a car and whilst there is no valet parking, the hotel has a good discount arrangement with a nearby car park.
This is a wonderful hotel - great location, tube around the corner, as well as all the shopping of Oxford Street easily walkable- places to get quick snacks nearby. We travel a lot and have stayed in great hotels. When I read the other reviews about how great the staff is at the London Marriott Park Lane - I thought ok, but now after staying there; I fully understand what they mean. We have never received the kind of thoughtful and knowledgeable care that we received here. Everyone was so pleasant and helpful - they went out of their way to accommodate us. For instance, they sent a brownie to the room for my birthday. We really enjoyed it and my husband went down to ask the concierge where he could buy some more It was made by the in-house pastry chef and was not for sale - they sent up some more for us that night and the next night, we received another brownie with a copy of the recipe from the chef! Above and Beyond!...and to top it off, we were staying on points!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM