of TripAdvisor Travelers recommend this hotel
"The hotel promotes and delivers Customer excellence"
During my stay (and various stays over the last 10 years) I took time out to reflect on the service afforded by your hotel against the numerous hotels I stay at around the world. When I first started visiting Melbourne-Marriott I thought the pro-active friendliness, caring service and overall pleasant atmosphere might have good luck but given it is sustained over such a long period in a business where there is a planned high labour turnover suggests it comes with some excellent training supplemented by an engrained culture of service excellence led by the leadership team. You have retained 2 excellent stalwarts in Anthony and Peter -and I have winessed several times their skills in calming down and satisfying some tired (and occasionally a little irate Customers upon their arrival. During this visit I witnessed Anthony at his best when having to deal with a very vocal delegation from Asia. The concierge desk always seems to put their front foot forward to guests -whether this be the simple chore of helping with luggage through to assisting the car drop offs particularly during peak traffic periods. The friendly nature of the staff (even lower level members of the team) is equally evident in the service provided in the exec club. By definition the visitors to club are normally the higher end of your Customer portfolio (and can be more demanding). The service is always good and on this visit I applaud the service provided by Min (who I previously haven't met) and Sofie is well experienced and skilled with this level client. Many customers in the exec club are single travellers (business and pleasure), which can be lonely and i frequently observe not only excellent service but pro-active well wishing and advice --with a lovely smile.
"Employees go above and beyond!"
From the champagne at the reception desk to the very helpful bell desk staff this property instantly helped me settle in from my trip. I didn't lift a single suitcase, chocolate truffles (in addition to the champagne) at reception, and more chocolate truffles in my room. Concierge/bell desk staff mapped out all my shopping requests and helped me search in google maps to confirm locations. All stores they recommended were fantastic and exactly what I was looking for. In the executive lounge the staff was also very polite and attentive. Min was super sweet and even remembered that I requested soy milk the day prior and was confirming It with me before I even had a chance to ask on day 2. I even found a nice hand written note from her with a towel animal after returning to my room later that day. I've never EVER had a towel animal so that was really special. Upon returning from shopping the bell desk attendant even rushed to help me and make sure elevator button was pushed, scanned card, and selected my floor for me. These sound like little things, but everyone here is constantly going above and beyond to make my stay very pleasant.
The hotel provides great amenities with excellent levels of service, the breakfast options are very good and reasonably priced. The bed is very comfortable and to the usual high Marriott standard. It's in an ideal location and within short walking distance of all the city highlights.
"A quick stopover. "
My husband and I had an international flight which arrived in Melbourne late on the Friday night and we were meeting up with our son who had just flown in from the USA to spend a day together. We checked out at 8am after checking in at 1am so basically just got a few hours sleep. The hotel is always friendly and helpful. The rooms are very comfortable and clean in a wonderful location right in the middle of Melbourne. We have stayed before and found the restaurant good with prompt service. Reception and concierge are always more than attentive. Can't recommend the Melbourne Marriott more highly.
We had a most enjoyable stay at the Marriott last weekend. We found all staff to be very helpful, approachable and friendly. Our room was spotless and comfortable. The buffet breakfast was delicious in a spacious restaurant. The hotel is well positioned in the CBD, close to everything you want to get to.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM