of TripAdvisor Travelers recommend this hotel
"First class staff attitude."
The Melbourne Marriott is a comfortable, well-positioned hotel, particularly with respect to the museum, Royal exhibition building, theatres and asian restaurants. What this establishment lacks in modern appearance is easily compensated by first class staff attitude. Hector at concierge and Patrick at reception both displayed fine examples of model customer service, something that seems lacking in many five star hotels these days.
"Essence restaurant "
The staff are great and the food is wonderful but the service is not good. We constantly had to ask for service and while it was also done with a smile they should have been more attentive. Staff are really great and it is not a criticism on the staff. It is a lack of staff to cater for all the people.
Staff was incredible, they went above and beyond with every request. Food and executive lounge was great, would highly recommend to anyone. Location was easy to get around and see the sights! Can't wait to go back!
For those seeing a show at Her Majesty's Theatre the Marriott is the perfect place to lob for the night. This recent experience for us was a success, even after a slight hiccup at the beginning. First things first, check in went well, complimentary sparkling wine made that no chore. The staff, in particular the concierge, were attentive and switched on. In all, getting to the room, after a small glitch, was easy enough. The room was well appointed, comfortable and quite spacious. The view left something to desire but if you a fan of Hitchcock's "Rear Window" it may be just the ticket. Speaking of ticket, we were there because we had tickets to see the much raved about Kinky Boots. Now that show knocked our "boots" off. More about that in another review perhaps. It is a short stroll from theatre to hotel. So convenient. Buffet breakfast was great. The highlight for us was the strawberry smoothies. Parting comment from my wife was "we should return soon" I couldn't agree more.
This is an excellent hotel with a great location. Close to many attractions, restaurants and public free transportation. The staff were very professional, helpful and knowledgeable about the city. The concierge, Daisy was very helpful and friendly. My room had access to the Executive Lounge and the staff person, Min, was excellent. The room was large, very clean and comfortable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM