"Best all-inclusive for the $$"
There are so many mixed reviews of every place that it makes it hard to decide what to believe and where to book your upcoming vacation, that is why I am taking the time to write this. Upon reading numerous reviews the same things seemed to stand out about Melia, the great staff, good food, good beach, clean grounds, and fun entertainment, that is why we decided to choose Melia. I cannot stress enough that these are true highlights. Don't get me wrong, there are better resorts out there, but for the $$ the Melia is top notch, and thus receiving a 5-star review and will see us again. My family of 11 (ranging from 65-9 yrs old) just got back from a 10-day vacation to Melia and enjoyed every minute of it. Pros: Staff- The staff worked endlessly to keep the resort clean, updated, fun, friendly, and entertaining for all to enjoy. Weather it be sweeping up sand, building new huts by the pool, serving food/drinks or entertaining guests, all staff seemed to enjoy their job and pleasing all the guests. (Special thanks to the entertainment staff Maru, Mary, Nolberto, Carlos, Genner, Otonio, Azael, Susanne and Miguel. The waiters at the buffet: Martin and Ana, Christina "the omelet maker", and the beach bartenders Agustin and Agusto. Entertainment- The entire crew worked endlessly to keep the guest busy and having fun. There are all types of activities for all ages, in which they do there best to involve everyone. I also can't believe that they had memorized peoples names after just one day and made sure to talk to you throughout the day as well as during the activities. They had sporting activities- mini golf, water polo, pool volleyball, beach volleyball, beach Olympics, archery. Exercising activities- yoga, water aerobics, step workouts. Fun events- egg toss, jenga, bingo, raffles. Kids activites- nerf shooting, paintball, bracelet making, t-shirt making, key-chain making, batting cages, underwater treasure hunts. The nightly shows were good as we attended the ones we thought we would like Ie. urban dance, myan, fire show, however there is always the option to go hang at the lobby bar where there was plenty of room to hang out, or to the game room where they have pool, air hockey, darts, foseball, and basketball. Grounds/beach- Even though this is an older resort, it is well kept up, and they are working to improve it everyday. There are plenty of places to find a spot by the pool and the beach and at the buffet and snack bar . With a group of 11 it can be hard to find a place all together at resorts, but this was not a problem at Melia, they always did there best to accommodate our entire group, normaly without having to wait more then a couple minutes. The beach was wonderful the first couple days, nice soft white sand, no rocks, and tons of beachfront, however after that the tide changed and brought in a lot of seaweed(no fault of the resort and the crew worked endlessly to clean it up), but less then a 5 min walk down the beach to the other nearby resort and you had clear water with great snorkeling that you could enjoy for free. The hotel had two different pools an adults only-w/swim up bar (which we did not go to) and the other pool which housed all the entertainment activities and a shallow end for the kids with a blow up climber/slide for them to enjoy. The pool was nice, clean and warm enough. Food- The resort has 3 specialty restaurants(for dinner only) that you need to make reservations at starting at 11am, I would suggest getting in line at 10:30 to get a reservation of your choosing(Italian, Mexican and international). The restaurants were good, not great, but offered the sit-down 5 course meal style as opposed to the buffet. We ate all restaurants twice, except for the Italian, which was understaffed, and was our least favorite. All other meals were good and offered a different variety then the buffet. The buffet is always an option for dinner and changed the themes nightly, which normally had one specialty/cook to order item (normally something Mexican) as well as other a dozen other options, breads, a salad bar, and a kids section and dessert bar, however if you want ice cream, just ask!! The coconut is to die for!! The buffet is the only option for breakfast, which has plenty of the normal buffet items with choices of fruits, breads, pancakes, bacon, sausage, cereals, and freshly made empanadas and omletes/eggs. For lunch the buffet and snack bar were your choices, at the buffet you had a good variety of items, and always had the choice of a freshly grilled steak, chicken, and fish. The snack bar was our favorite, it was a little more casual and had a good variety of "American" items, especially for the kids, however the only area of concern is that if you ask for it "to go" you get put to the end of the line and when they told you to come back in 20 min, you would have to wait another 20 min because they wouldn't make it until you were standing there. (my on bit of advice for management is to add more help to the snack bar, it was always busy and normally only had one cook and 2 waiters who were running around like crazy!!) The cons- beds are a little hard (compared to home) but livable, the snack bar is understaffed, they didn't have any waiters around the pool or beach, so you were on your own to get your own drinks(this would be a nice addition), have to sit and wait to make reservations (rather then pre-arrange before or during your trip), free Wi-Fi is in the lobby only. All in all I would recommend Melia to anyone who is looking for a family friendly resort, the cons are all livable and the difference between a 5-star resort and 3-4 star resort, however for the $ Melia is the best all-inclusive we have ever stayed at and would return again.
"Most friendly staff I've ever met"
We stayed at Melia for one week in March 2017. I commented many times about how friendly and accommodating the entire staff was - waitstaff - managers - front desk - maids - cleaning crew and entertainment staff. I would especially like to compliment the entertainment staff who taught all the fun classes and were always around to make sure we were having a good time - Maru (Maria), Mary, Ottoniel, Carlos, Norberto, Asziel (sp). The room was large, beautiful, very updated, very comfortable with a balcony overlooking the ocean! The location of the hotel was great, right on the beach, which was white sand. We walked from our hotel up the beach just a little bit for excellent snorkeling. All of the hotel amenities were very close and easy to get to - restaurants, adult pool, kids pool, beach, entertainment areas. Nightly entertainment was very enjoyable. We especially liked the Duet and the Cherry Bomb (all women band). Folks had a great time singing along and dancing. Food was plentiful - seemed to be available all the time - and the variety was incredible. What I liked best - all of the above! I liked the friendliness of the staff and that everything was so close together and easy to get to. I liked all of the activities - stretching on the beach, aqua aerobics, entertainment at night, zumba class and step aerobics. What I liked the least' It was very windy the whole time. Also, I don't drink and would have liked NA beer options and ginger ale. But they did make a wonderful virgin mojito so I'm not really complaining!
"Fantastic Activities and Amazing Staff!"
Two girlfriends and I spent 7 days at the Melia and and had an amazing stay. Food, room, resort was all great. The highlight of our trip was the activities staff (Entertainers) who offered a ton of awesome activities throughout the day. There were always fun things happening around the resort (water polo, beach volleyball, water aerobics, step aerobics, foam party, beach olympics, SALSA, to name a few) and the staff always made it a blast to join any activity they were offering. All of the entertainers (Maru, Mary, Nolberto, Carlos, Genner, Otonio, Azael, Susanne and Miguel) are extremely kind people with so much energy and worked hard to get to know guests, forming friendships and making a sense of community at the resort. Every morning we would look forward to a day of fun and laughter from these great entertainers. Melia is an amazing place to stay!
I have never been one to have the desire to write reviews, mostly because places meet my expectations and then I move on. However, this particular stay was amazing. I have no other words. The resort is absolutely beautiful- they have shows every night, with a "mini disco" thirty minutes before. Although neither my friend nor I have kids, we loved going and watching the children play games and get down to a winner. I can assure you, there is no problem getting intoxicated here, should you choose to. However, there were only a few "extremely" drunk people we ran into the entire week, and we all laughed together. The bartenders learned our names, and we had a fun time meeting new people. There was not a single member of staff or visitor that had the slightest rude thing to say. The sand was white, the water was clear, and the sky was blue, all in the most beautiful sense possible. My friend and I got our pictures taken (which comes with the hotel booking, you just have to make reservations) with Monica. She was outstanding and professional, and told us the story of how she fell in love with the island while visiting and picked up and moved there- as a photographer. And boy, is she a good one. I could not be happier with our photos, and they are printed off and hanging up in the apartment already. I WILL be back, and I cannot wait for it. I always had something to do, and my diet coke was never ending. A perfect trip. On a side note, the Cozumel airport is a little small for all the tourists, so be prepared for holdups along the way.
Just returned from a 4 day stay at the Melia, loved it! Always plenty of chairs at the beach, never crowded. Yes, they get a lot of seaweed but you can walk next door past the pier to swim if that bothers you. Great service, food was decent, drinks were excellent. Lots of activities for our teenage son, easy/cheap to get downtown, highly recommend!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM