"Ok hotel, lovely staff"
The hotel was OK, the staff are excellent! Has all of the amenities etc however the overall hotel could do with some TLC. The food has been of a good quality, all of the speciality restaurants are recommended. There are not many bars, so the evenings can be a bit monotonous. Made the booking through booking.com (very last minute) which worked well and led to a smooth check in.
Great 4 day getaway with 8 ladies! Hotel was clean, rooms were nice. Stayed on 3rd Floor. Our room had great AC, my friends wasn't as strong. Service: housekeeping were helpful! They provided us extra towels and yummy treats in the mini bar. A birthday cake and champagne were placed in my room, so unexpected! We brought the champagne down for breakie and they made us mimosas! Beach staff were awesome - tips go a long way! We were never thirsty. Food: All meals were amazing. Highly recommend the Mexican restaurant and the Japanese restaurant. The Tapas bar was a go to got late night snacks. Try their potatoes! Nightlife: entertainment was ok. Loved the Latin night and the instructor was awesome! Beach: this really should have come first - best beach! Bluer water than I've seen anywhere! Weather was odd - rain then sun but that's the tropics. Overall we had a great time! I would highly recommend for a quick getaway.
"25 th anniversary celebration"
Marco Polo the waiter at the Cilantro resturant was fantastic!! I don't think we have ever had a better server. he made our anniversary very special. Norma the waitress at the Market Place Buffet was also very good and professional.
Very relaxing and enjoyable trip. Hotel staff was very friendly and helpful. We always felt safe and welcome. The hotel could provide more nighttime entertainment. The shows did not encourage guests participation.
"$ Nights Scuba Trip"
Resort is a 3.5 but gave it a four rating. Check in was smooth and easy. Now realize we were there week after hurricane and during slow period. Room was clean and we were on top floor ocean premier room all the room that face the ocean view is stunning. Beach is amazing.Only problem is there are locals camped out wityh sun tents selling conch coconuts and other items. If your at beach pick a spot away from them. Didnt have any problems but impossible if you wanted to take a nap with all the background noise trying to sell products. Pool great and pool bar great. Restaurants are all good. Only issue if this happened when resort at 1/3 capacity reservations never answers their phone and you have to make them in person. Wasnt alot of availabilty on times and as I said resort wasnt close to capacity. Another big negative is there seems to have been many leaks in front of htel windows not associated with hurricane alot of peeling paint on floor in hallways. Rooms great room service and cleaning service great .AC in rooms just barely cool enough and it was 85 degrees i do like it cool at night like 70 degrees and nowhere close to that coolest ac could get is 74 degrees. All in all a good stay nut would probably try something different next time
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM