of TripAdvisor Travelers recommend this hotel
"Well located. Could improve service."
The hotel is very well located in the center of the city. Facilities are good and generally good standard hotel. Food in restaurant is very good and front desk service makes you feel welcome. Customer service orientation by staff in morning buffet area with exception of 1 person could be worked on and wifi in hotel room was very poor and the cleaning in room if staying longer period of time could improve. Do not answer the customer enquiry by mail. I did with some low marks in some areas and was asked for additional information. Polite as I am answered with some details for improvement thinking it could help them. Did then get back that I was a very demanding customer and if this was the reason I checked out 3 weeks early. Paradox was main critique was service orientation to which I can add customer service staff. Despite this can recommend the hotel, would properly not come back myself.
"Very nice and clean"
Very nice and clean hotel offering spacious rooms. The hotel is in a very good location just fiew meetings from the beach and ten minutes of the city center. It is located next to Mendes shopping plaza. Very convenient.
"Value for money, close to the beach, most facilities you could want"
Large clean rooms, good food at sensible prices. If you want cheaper food head to the mall next door. A very average gym with mostly running machines but a facility none-the-less. Major downsides to this place are that the gym closes at 10pm, 9 at weekends, just when you need it. And there is no room service between 1am and 6am. Can't even get coffee down in the lobby. Which, as an international traveller awake at 2am, is not acceptable. I would, however, stay here again.
"Near of everything in Santos"
Very good location with a very good infraestructure. I recommend this hotel for family or business travel, with a pool and panorama view of Santos city, in the center of city and near Gonzaga beach, just feew steps. We had problem just with receptionist, where we can't antecipate our check out, and need to wait, but it's ok.
"Nice place to stay"
Hotel consists out of 2 buildings with pool, bar and Restaurant in the middle. Clean rooms, good service. English knowledge could be improved. Helpful reception. Brazilian sockets for 110 and 220 Volts. Don't forget your adapter plug. Close to the beach and shopping center next door
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM