of TripAdvisor Travelers recommend this hotel
"Nice hotel but service needs improving"
Very well located close to the railway station and walking distance to the old town. Beautiful room and facilities. However as conveyed to the hotel management being a silver member didn't help getting a better experience when requesting to use the benefit of a late check out. They gave the impression that they didn't want to deal with it at all by first ignoring your written request, then made it difficult to get it and seemed in a hurry to get you out of your room before the extended time. Definitely not my favorite Mercure and not worth the extra premium if service and flexibility is what you paid for.
"Lovely new hotel, where the staff are very helpful"
This a new hotel which is situated by the station. It was a 10 minute walk to the old town. The staff at the hotel were very friendly and helpful, all spoke perfect English. We were lucky and had a room upgrade which was beautiful.
Great hotel. Check in efficient. We were given room 504 which was a suite. Nice lounge area, with toilet just off it. Comfy bed, though did sink slightly in the middle. Pillows comfy, though could of done with an extra one. Bathroom was situated next to the headroom. Rainforest showerhead over both the bath as well as in a separate shower. Only complaint was when using the separate shower, the water through poor design of the shower, soaked the bathroom floor. Breakfast was plentiful, though I did feel they were a little slow clearing previous tables, leaving the table slightly scruffy looking. I would definitely stay in the hotel again if I were to venture to Bratislava again.
"1 night stay March 2017"
Stayed there for 1 night on our arrival in Bratislava. Hotel is located near main train station overlooking tram tracks, so it is convenient for public transport. Lobby was bright, modern & inviting with 2 large Macs for guests to use. Reception staff were very friendly & helpful with a happy disposition. Room itself was very modern (different but nice!) & spacious with extra corner for desk & mini bar. Also room was visibly clean, as wooden floors don't hide anything! Bathroom was also very clean, big & modern with individual toiletries, as opposed to those abrasive wall-mounted ones. Breakfast was included in our rate & it was really good with plenty of choice in cereal & hot food. Had to take a tram to the old town; it was probably walkable in 15 minutes or so but we preferred to take the tram as the train station & area around it is not the best & requires viligance. When we arrived back in the evening, it was dark outside the hotel itself (ie no external hotel lights) & was also dark on the street - that's the only criticism I had, ie outside the hotel needs to be more secure & better illuminated given it's location. Overall, I would say this hotel is very nice, especially for business travellers or good for tourists if they don't mind trekking on to the old town. It is also suitable if travelling on to another destination, as it's so near the main train station. The location of the hotel cannot be changed; so I would stay here as a tourist if I got a good deal on the price & if I was OK with taking public transport to the tourist area. Location should be reflected in the price. In summary, we had an enjoyable stay in the hotel itself & location suited us for 1 night.
The hotel is around a 15 minute walk into the centre, but it's a pleasant walk (and meant we got to call into our new favourite place en route - fabrika, you must try it the burgers are superb). The staff were very friendly and efficient and I thought it was a really nice touch that they gave my one year old nephew a little cuddly toy when we checked in. The rooms were lovely and clean and very spacious. The executive lounge was nice too with bottled water, snacks and comfortable seating. My only slight criticism is that the guys working on the bar weren't very friendly but there really is only a small point. I would definitely return should we come back to this beautiful city.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM