of TripAdvisor Travelers recommend this hotel
"Should be called the Tired Mediocre Mercure"
Stayed here for a couple of nights through business. The plus are the staff who are friendly and helpful, and the breakfast was a 3 out of 5 buffet, however this hotel is overpriced. As others have said the rooms are tired, in my room he a/c generated noise and little else, while the temperature setting on the shower was hit and miss. The gym is basic with two bikes, a cross trainer and four treadmills. You do get noise from the road outside.
"Tired rooms, friendly staff but noisy"
I'll start of with the good bits: Very friendly and helpful staff. Wifi speed is good. Close proximity to Ibirapuera Park. And now for the bad bits: Rooms are dated and very tired, see photos. Rooms are VERY noisy due to the massive road junction outside which is constantly gridlocked.
Hotel downtown. Nice lobby entrance. Hotel rooms fairly decent size. Sadly decoration lets the hotel down. Drab looking, Bed looked very uninviting with only 1 thin pillow either side of the bed. Dark room cause of the dark wood. Tv would not tune in even though satellite box there as well. Unusually for large hotel chain, only one type of plug could be plugged in, luckily hotel had an adaptor to borrow. Having only one adaptor caused issues with charging all my devices. Asked to borrow iron and board. Iron leaked all over my shirt and trousers. Ate in hotel bar first night. Starter beef carpaccio, beautiful. Main course, sausage and onion pizza. How bland and uninspiring looking with half a ton of tasteless cheese. My colleagues also said the same about their pizzas. Second night ate in restaurant. Attentive service. Nice amouse bouche, salmon in puff pastry case Bread warm served with butter and cream cheese. Starter, turned out to be soup, didn't see it saying soup on the menu Main course, penne carbonara. Didn't think this could be messed up. Pasta with no sauce and little bacon mushroom and onion served luke warm. Very disappointing. Hotel has some nice staff working there. Shame the rooms and the food let it down.
Great location with good service. Excellent breakfast and rooms. Gym, tennis courts and helipad...they are all good. Not sure about the helipad but I saw helicopters use it. Friendly staff. The only problem is that the deposit is taking too long to get back. That could be up to my bank, but I received it back from the hotels that I visited after this one. I think that they were slow to act on this. I recommend this hotel and it is worth it!
"Large room, very comfortable bed"
I stayed at the hotel for only 1 night but I really enjoyed the very comfortable bed. The breakfast buffet was very large and tasty. Employees were very friendly. Since we were in a meeting for many hours we asked how to get to the park to take a walk. We were referred to the bellman who did his best to show us but we were pointed in the wrong direction. Would it be possible to prepare a small sheet of directions to the park so guests could reliably get there' This is important as there are few places to go in walking distance! Thank you for considering my request.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM