"Spacious room "
I love Accor hotels They give you free upgrades I purchased voucher for my two night stay at mercure Albert park. I was with my sister. We were upgraded to a loft (two storey) We didn't get to stay much of the day and returned only to the hotel to sleep but we felt comfy. The level one living area is big and second level is equally big I guess this could fit 4 people comfortably For less than $100 a night this was really a good hotel. I note they share facilities with Pullman And staff were really friendly. PS no water was provided but I guess for less $100 a night you would not get water. There is small fridge - empty nothing in it, tv in level 1/2 and separate bath and toilet There is a swimming pool and if you are a fan of Grand Prix this hotel is for you. 😄
"Great hotel experience."
Me and my sister stayed at the hotel for two nights in late January. I was abit unsure of the place in the beginning, because parking was $20 per day, provided that we didn't leave, otherwise it would have been $20 for each exit, but that gave us a chance to walk to the city which was good after excising in their gym. They had a fantastic gym and sauna. Me and my sister got the Sauna all to ourselves, which helped us to unwind after a long day of walking around the city. The staff were all so lovely and helpful. The hotel housekeepers are such a good thing about the hotel, when returning to my room for the day I would find my stuff re-arranged in such a tidy, lovely and pretty manner making it so much easier for me. (The housekeepers are amazing) I would just love to stay here again next time I visit Melbourne. Thanks heaps!
"Two nights stay!"
Great location just few mins walk to chapel street, Albert park across the road with a great lake also ocean view it might habe been port phillip bay not sure. We stayed in a family twin bed room, very clean equipped with the norm hotel goodies. The staff were great provided great customer services and we had a seafood buffet dinner which was deliously divine 👍. Overall great experience and highly recommend this place to anyone visiting Melbourne Australia.
"Don't pay ectra"
We paid $309 for a Saturday night which is reasonable for an inner city hotel in Melbourne. But they wanted to charge us for everything else, for example, wifi and parking. The room was nothing special, pretty good if you are just staying the night. Bathroom was nothing special pretty basic for a 4 star hotel. Would stay again only if it was the last hotel available.
"Not up to standard"
Our family recently spent 2 nights in Melbourne and whilst the visit was great, the accommodation was not. On arrival we were sent upstairs to our room. We were not informed that the room was accessed via a lift in another section of the hotel. We eventually located our rooms with the help of the cleaners via a service entry and fire stairs. The room itself had an unpleasant, stale odour, the bath had mould growing under waterproof silicon seals and the enamel was peeling. We brought this to the attention of the staff on checkout and were given an apology. We were part of a family group who were in Melbourne for a function. The rest of the group stayed in the Pullman section of the facility and were quite happy. The Mercure section was tired, and certainly needs a make over of sorts. It was not a satisfactory experience
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM