"Great Staff and accommodation"
Have recently stayed there twice, and thought I would only review after the second stay. Both stays were excellent, I had been give, due to a recent knee and shoulder operation an upgrade to a disabled room, which was great for my extra needs. So good in fact, that I shall be staying there again on my next Melbourne visit.
"Stay elsewhere needs a good clean "
Stayed here on a work conference for a few nights. Not one work colleague staying here had anything good to say. We all had similar issues, the main issue we all had was the cleanliness of the rooms especially the bathrooms. Mould in showers was a common concern with general cleanliness lacking as well as loud water pipes and shower difficult to get a usable temperature being either scolding hot or freezing cold. I had issues with the toilet flushing and the towels were like sandpaper. My bed and pillows where fine although did have a slight smell but no bottled water in the rooms even for purchase and a few colleagues didn't have milk to make a cup of tea. Very hard to get room temperature at a comfortable level as the aircon was old and couldn't be turned off. Breakfast buffet had plenty of selection but really wasn't memorable for anything. Cafe downstairs was convenient but coffee was ordinary. Only positive was hotel staff all seemed polite. I wouldn't stay here again and would advise to look elsewhere.
"Great Value "
Stayed in a King room which was inexpensive however if you add breakfast for two people it gets quite pricey. Would be cheaper to grab a cab to Stkilda to eat. Room was good basic but good. Staff were very friendly and attended to every request with a smile. Would decently stay again
This was an unsatisfactory experience (rare for Accor). Plumbing in my room was faulty - I was woken once when someone in a nearby room went to the loo, then at about 1.00am I was re-awakened by a loud "jack hammer" type noise as someone in another room had a shower. I rang reception - who commented they could hear the noise in the background over the phone - and moved me to a room in the adjoining Pullman wing. Trouble is the move wasn't documented. First of all that meant (after already having had a disturbed night) I was disturbed again the following morning by housekeeping (who were not aware the room was occupied) then after breakfast I couldn't access the lifts or my room as my card wasn't valid. I went to reception and was re-issued with a key - FOR THE ORIGINAL ROOM. The receptionist didn't seem capable of understanding my issue and kept insisting that the only key they would issue was for the old room not my new one (where my bag was). I got pretty frustrated and stressed and it was only when an assistant manager intervened that we started to get things sorted out. Again - had the issue been documented at the time this wouldn't have been an issue (although if the receptionist didn't stop listening after I said "my key doesn't work" we might have sorted t out a bit sooner). As the manager pointed out - not documenting the move not only resulted in inconvenience to me but also raises issues for security and safety (eg if there is an evacuation). On top of that - not documenting the reason for the issue in the first place means the problem (which was significant) isn't documented and is unlikely to be fixed for the next unsuspecting guest. The manager did provide me with "compensation" of a small credit but bluntly this was a major fail and I didn't receive what I paid for (a good night's sleep) due to a failure of the hotel and it's procedures. Usually the Accor brand can be relied on for a good experience. Sadly on this occasion it fell way short.
"Lots of promise but disappointing"
Being part of the Pullman hotel the reception area and welcome is impressive and we always felt that the staff were helpful. The mercury section is a bit disappointing, it's clean and tidy but tired and a bit shabby. After the entrance you feel deflated. Then the keycard didn't work, the lift was out for one of the days and the Wifi particularly slow unless you paid more. Nothing shocking just together a little irritating. The staff were, however, cheerful, informative and accommodating within their powers and the position is good for public transport.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM