of TripAdvisor Travelers recommend this hotel
"Fantastic stay in the center of Geneva"
We stayed for a weekend and we had one of the rooms that have been renovated, with the walls with the colors of the flowers of the Alps. The room was very elegant, it had this huge mirror with the TV incorporated and the bed was very comfortable. The bathroom is integrated in the room and I found it a great idea. The shower had a hammam integrated that we used. When we arrived there was a cold bottle of champagne and complimentary chocolates waiting for us at the room. The service is perfect, exactly what you expect in a 5* hotel in Geneva. One of the best hotels that I have visited!
"I HAVE TO GIVE THIS 5 STARS"
Business trip to Geneva - need a good hotel' Look no further this one is great! I only stayed for three nights and indeed I didn't stay in the hotel all day either - business is business! Lets go through from start to end! Arrival - as soon as my transport arrived the door boy was there and took the luggage (not that there was much but thats not the point) very courteous and polite! I didm't see the bags again until I got into my room! Taken by the concierge to check in - up several steps so I'm not sure how exactly anyone with a disability would manage - BUT - I bet there is a route' Checking in was effortless and indeed again the staff were very polite and we even had a joke together which makes the place even more homely and indeed friendly - not 'stuffy' at all! Room 124 on the front of the hotel - not huge but very nice and with everything you need - great bathroom (but a little tight between the toilet and shower for me being broader that most). Large comfy bed - great TV and wifi - view over the lake was a little restricted by trees but still a great view! Breakfast - again the staff are lovely - and indeed the food is good offering a great choice (buffet style). Location is great - if your touring then the 'Old Town' is a short walk behind the hotel and well worth a visit! All around the hotel - shops a plenty - take your credit card !!!!!! Leaving was as good as arrival staff again fantastic - it was effortless and stress free! A big thank you from a seasoned traveller - next time I am in Geneva I will definitely return to the Hotel Metropole!
Beautiful building, very nice and friendly staff. The rates are very good compared to other similar hotels in the area. In the heart oh Geneva shopping district. The heat in the room could be improved however.
"Nice hotel and personal touches"
A pretty standard hotel with good customer service overall but it was really the turn down service was a pleasant surprise and made the difference. Tea/coffee in room, great minibar options and breakfast had a fair choice of food available.
"Guest Relations at the Metropole Geneva ' A Stone in Your Shoe!"
Dear Readers, know that at the Metropole hotel in Geneva, the same causes produce the same effect. Faithfully (multi family members) returning customers for over 20 years, I complained a few years ago as the Guest Relations Management was a disaster. Never ever offered an upgrade, or even a simple welcome bottle of wine. Not to mention a complimentary stay. Ever. Well, it went from bad to worth. DO NOT expect anything from guest relation regardless of the duration of your stay or number of rooms your taking. A pity since the overall service is good and staff friendly. But not enough for what you pay. My recommandation: prefer hotels like the Hotel d'Angleterre with its cosy Leopard Bar or Les Bergues (4 Seasons) with its trendy bar for lunch and a surprising co-branded Nobu story for dinner... Their customer treatment is 5 star.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM