of TripAdvisor Travelers recommend this hotel
"Luxurious amazing hotel with a great location"
We stayed in a large 2 bedroom suite, it was amazing. Modern and clean and the view is fabulous. The rooms are spacious with a huge living room. The bathroom was large with a Jacuzzi and the best part is the power shower. Everything you'd hope for is in this suite. Check in was so smooth at the VIP lounge. Wifi is free. Overall excellent hotel that I would surely be back to.
"Great location, Great staff!"
We took the MGM shuttle from Macau airport. The bellboy was waiting for us on arrival. It's connected to an upscale shopping mall and The Mandarin Oriental. Simon the manager met us on arrival and was very accommodating which made for an excellent start. Our room was spacious with a great view. You can walk to the city and do shopping the Grand Lisboa is close by and The Wynn was right across the street. You can catch the Wynn shuttle and go to Cotai to walk around the hotel/casinos. First time westerners and discovered this area to be very eastern. This was almost the last leg of our trip so we really wanted some familiar foods. Lillian at the concierge desk was very helpful as it was during the holidays with some restaurants closed. Maybe five or six Western restaurants in the area very limited. The MGM has two fabulous western restaurants, Pastry Bar excellent breakfast and lunch menu. Aux Maison amazing French restaurant with only fresh garden foods you can tell the difference. We had dinner at the Mandarin Oriental for New Years. Service/ambience was great but food less to be desired. The city cancelled the fireworks for New Years Day at the last minute which was a huge disappointment . We loved this hotel and the amazing service, it was an excellent choice.
"Amazing hotel but the service wasn't quite there."
We had a large, 2 bedroom suite at the MGM. It was a lovely room and the hotel is beautiful. Everything you'd hope for, from a MGM hotel. My only let down was the staff. Although friendly, they didn't make me feel special. Something they could learn from the four seasons.
Good location and nice hotel. Stayed in VIP hotel wing with private check in. Our suite was large and modern. Service was very good, but not as good as the Parisian. Bed was much better than the Parisian but smaller. Really liked the room and the hotel felt boutique.
"Designed to separate you from your money"
Designed to separate you from your money... well, you can't blame them for that. This is a very modern and attractive hotel in the Las Vegas style. It is big and bold, but seems to lack "heart." That is, it is designed to process large numbers of tourists and gamblers as efficiently as possible. Can't blame them for that, either. There were some quirks... my wife and I sat down on chairs in the lobby outside of the restaurant that was closed for the night. A blue suited security guard came over to us and made us get up and sit on a nearby bench.... we were not allowed to sit on chairs. The breakfast buffet was adequate, though not spectacular. Guests can sit here, but not there. Eat this but not that. Like I said, they have Rules! Location is not near the other big hotels in the Cotai strip and I considered this a negative. Cautiously recommended.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM