"Wonderful stay great location!"
Stayed here four nights over the Easter weekend. Really enjoyed the location. Lots of restaurants and shopping nearby. The View from our room was outstanding! Looked out onto Freedom towers and 911 memorial fountains. We had a corner one bedroom suite. Two tvs. Very comfortable beds. Front desk was excellent. House keeping was also very helpful and friendly. Would definitely recommend staying here.
"Great stay "
My husband and I stayed at another prior to checking into Millenium Hilton. Being a much older hotel, it can't compare to the former hotel's modern and tasteful designs for the rooms. We didn't like the first room assigned to us at Hilton as there was some construction noise from the opposite building. Immediately we called the front desk to ask for an alternative room but they weren't able to offer us another room. So, we decided to cancel our 4 nights' stay as my husband's company policy stated there would be no penalty for cancellation before 6pm. (It was a corporate booking) However, there was some unpleasant issue with charging us a cancellation fee and 50% of room rate for the first day since we had checked in (albeit for 5 mins). Fortunately, the front desk manager Heather stepped in and saved the day! She took us to view a room and said if we didn't like it she would waive all charges and allow cancellation as she wanted us to be happy staying at the hotel. We didn't take that room as it had the same issue as the first but she managed to find us a quieter room for the next 3 days on the highest floor so we enjoyed a great view too. So we want to thank Heather again here. The rooms although dated are clean and spacious, offering excellent city views of the One World Trade Ctr / Brooklyn Bridge. The service staff in the lobby area (doormen, conceirge) are very courteous and helpful. Location wise, it is excellent!
"Great Views, Nice Rooms, Service Focused"
The Millennium Hilton is a very nice hotel. Directly across from the Oculus and the 9/11 Memorial, the hotel is a great lower downtown base for visiting or business. Great access to subways and extremely walkable to Tribeca and SoHo. The lobby and rooms show some signs of wear and I would expect a remodel in the next year. The views are magnificent and stirs one's patriotism when looking at the 9/11 site. The lobby bar and the upper floor restaurant and bar are ok if you arrive late and don't want to venture out but there are far to many great NY restaurants within a short walk. The bar also charges outrageous prices. A carefully measured amaretto is $14.00 for a single. At a liquor store own the block, you can get a full pint for $13.00. No need for that - it takes away good feelings for this property. Staff are friendly and try their best to help. This is my downtown "go to" hotel and will stay that way.
This pathetic hotel has threadbare carpets that are dirty and have not been cleaned in years. The elevators are dirty and never vacuumed. The fitness center has too few machines for such a huge hotel and only recently added sanitary wipes after years of complaints by me and others. In Hilton's continued race to the bottom, this may be the worst hotel in it's whole system. The only redeeming feature is the friendly staff. Not recommended!
Hotel is average at best, expensive, and a bit dated. Location is great for the 9/11 Memorial, Lower Manhattan, and the Financial District. Breakfast selection was better than average. Staff was extremely polite and helpful. Staff does go out of their way to try and help.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM