"perfect downtown location"
stayed here twice now, 2011 and 2015. once as a couple and second time with a young (ish) child. no problems with either visit. the later experience was great, we booked a corner junior suite, with a small lounge area to accommodate our son on the sofa bed. for us, this was/is the perfect location......subway stations right outside the front door (or a 1 block walk for the other line stations), about a 20 min ride to mid town. 10 minute stroll to the ferries and the other tourist things that it brings. plus its nice and peaceful at night. location for the freedom tower and memorial locations is perfect, literally outside the door. our room view was right over the memorial ponds and the freedom tower! never used the drinking/dining facilities here as there's everything needed close by. we did use the pool on several occasions......just a nice way to unwind after a hectic day walking everywhere. we did use the 'stage door deli' literally across the road everyday for breakfast.....can't go wrong there either. will definitely use again if/when visiting NYC
"If you get a good rate, not a bad choice"
This is an older hotel with a decent location. It's busy! But we still got good help and directions from staff. Just ask! We had an easy in and out and our room was clean and quiet. It is a great location for the 9/11 Memorial and for access to many Subway lines. I would stay here again... for the right rate. But I think next time I'd like to try a more hip place in a cool neighborhood. Now I know!
This hotel is directly across the street from the 911 Memorial. Great view of the dove from our room. Yummy buffet breakfast in the restaurant tho a little pricey. Around the corner from Century 21 Department Store.
"Poor Value For Money and Not Customer Centric"
After a long flight and journey over from the UK I was hoping the room would be ready on arrival at circa 2pm (on a Monday). That was too much to ask for and I was told to leave my number and come back at 3pm. At over $400 a night and being a Silver Hilton Honours member you would have thought they could have found a room and I am guessing they were not at full occupancy on the Sunday night so bizarre nothing available. The hotel for my 4 night stay seemed far from full. Next morning jet lagged I stroll down, from my average and dated room, for an early breakfast (6:30am) needing to be in the office for a 7:30 meeting. The lift won't stop at the 3rd floor breakfast room so I continue to the lobby to be told breakfast is not open until 7am. Great. So much for the city that never sleeps. The Millennium Hilton appears to be in a world all of its own and it is does not have the customer at the centre of its universe. However, I enjoyed my dinner one evening at the restaurant, also on the hard to get to 3rd floor. The food was perfectly edible average American fare burgers and the like eaten in a restaurant that looked like it was last fitted out on the 1970's. I quite enjoyed it overall it with an ambience that could have been New York 40 years ago. Not deliberate I am sure but at least this place is consistent with Ernest of the hotel in being behind the times. If a Hollywood director is looking to film a scene from the book Catcher In The Rye then they need not build a set this place is ready to go. Would I stay again. No. The Millennium Hilton is in the modern age of slick, customer focussed hotels something of an expensive to stay at anachronism masquerading as a modern business hotel. Even the name of the place makes no sense. Maybe they are hoping to have the place refurbished and up to standards by the next Millennium' Finally I need to get five dollars back that was incorrectly charged for a drink I never had from the mini bar. It is one of those mini bars that charges based on drinks moving so if you walk past too hard the drinks rattle... The one thing that the Millennium has kept with the times on is the prices. For that this hotel is truly of this century!
"Couldn't have picked a better hotel!"
I absolutely loved our stay here. My partner and I stayed for a week in October. We had the junior suite which was beautiful and had the best view directly opposite freedom tower. The reception staff and bellmen were very friendly and helpful. Our room was it quite ready when we arrived so were given drinks vouchers for the bar while we waited a few minutes. There is a fabulous restaurant wee I had the best American mac 'n' cheese. The hotel is so close to everything you need to see and just across the street from the subway which is really easy to use. Such a great nights sleep in the comfiest bed ever. We were really sad to leave as we had such an amazing week.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM