Located in the heart of prestigious Kensington, Millennium Gloucester hotel is a short walk away from Gloucester Road underground station, close to many of London's most exclusive shopping districts and major attractions like Hyde Park, Kensington Palace and Gardens, the Royal Albert Hall, the Natural History Museum, and Olympia Exhibition centre.
My usual hotel (Millennium Baileys) was not available and I ended up staying here. I queued at reception to book in and to check out. At busy times I was surprised that only 2 reception points were manned. I'd booked a double room and the receptionist said she had a lovely room for me which turned out to be a standard twin - so not sure how that was helpful as it meant a night in a single bed. However, having queued to check in and being tired I didn't return to reception for a double guessing that none were left and that was the reason I'd been allocated this one. Room was clean though worn. Nice toiletries in the bathroom but I didn't appreciate the small amount of black mould near the ceiling on the one wall or the unheated towell rail. I wouldn't book for leisure although if I find myself here for business again I would think it's acceptable. Considering the Millenium Baileys costs the same as this stay its head and shoulders above even if the rooms are half the size.
Rooms were adequate, but the staff were unhelpful and uncaring. The hotel is in a great position, next to the Gloucester Tube Station. We were treated with indifference as a tour group, by reception staff, but with casual contempt once the tour was over and we were on our own. The exception were the overworked bar staff, who really made an effort to please. It's an extremely busy large hotel that requires more staff who are better trained.
"Right opposite Tube but had some problems."
Stayed twice in June 2016. First time was excellent, great room, great location. Second time went to extend stay by one night and had huge difficulty. Was told I would have to extend through Booking.com. Then was told there was a problem with Booking.com but it took about four visits to reception to extend stay. Room was so far from centre of hotel wifi signal was practically non existent and staff had to install a router in the room so I do my work. Good location and just one minute from Tube station
"10 GBP for Internet access - seriously'"
I stayed at the Millenium Gloucester for two nights in October, at a little over 200 GBP/night (without breakfast) - this is not peanuts and it leads to certain expectations. The surrounding area is really pleasant with beautiful town houses from the last century and the subway station is literally around the corner. Entering the hotel lobby, I thought: Wow, this is nice. The entrance area oozes old school class, really nice. Unfortunately, the rest of the hotel cannot keep up. The staff comes across as rather cold - not the type of friendliness I typically experience in better hotels. The room was OK but had a bit of a worn out feel to it. Comfy bed and plenty of space though. Not what you would expect for 200 pounds per night but not bad either. Unfortunately what separated me from the adjoining room was just a door which was obviously not properly insulated so I heard the neighbors talking. Definitely not what I expect from a 200 GBP room but I could of course live with it. What really put my off was the extra rate for internet, though. When I asked the receptionist for username and password she told me this cost 10 GBP. In our day and age I find this ridiculous, in fact, it feels like theft. Normally, I would have give the hotel three stars = "OK, but value for the money should be better". However, I consider extra charges for WiFi is absolutely not OK these days. This is like charging extra for the shower or the aircon. 10 GBP on top of a 200 GBP charge for a room that's no more than sort of OKish: that puts the Millenium Gloucester beneath a three star rating. I'll not stay here again.
"If you are under the age of 50 the staff treat you like scum!"
If you are youngish or anything apart from a prince then avoid this hotel at all costs. The staff are so rude you wouldn't believe, the doorman opened the door for the guy ahead of me and then let the door slam in my face despite seeing me standing there with all my bags even then he didn't open it for me. Not once did any of the staff say hello, please or thank you when checking in, and even watched me wander around aimlessly looking for my room. I felt the second i arrived i was being judged and over looked for everything. I stay in lots of hotels and this is by far the worst i have ever come across for rudeness. the young gentleman (if thats what you can call him) who checked me in made it very clear that he didn't value my custom by talking over me, talking the the guest behind me and asking if "i could afford the extra night" that i requested. I do find it funny how someone who makes less an hour than the hotel car park can question ME A GUEST at the hotel that i can afford anything. I feel i could go on all day about the terrible time in this hotel of which i checked out a day early because i couldn't stand it any longer. All in all just a terrible hotel and i would advise staying in a tent on the m4 before staying in this polished turd.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM