Located in the heart of prestigious Kensington, Millennium Gloucester hotel is a short walk away from Gloucester Road underground station, close to many of London's most exclusive shopping districts and major attractions like Hyde Park, Kensington Palace and Gardens, the Royal Albert Hall, the Natural History Museum, and Olympia Exhibition centre.
of TripAdvisor Travelers recommend this hotel
"Rated Average as a result of the Reception, otherwise dismal"
I have booked this hotel through Expedia, a hotel that I have spent my honeymoon once upon time, my son has accompanied me on this London trip, I was so disappointed with the room (232) initially was given to us, it has nothing to do with the images on the site for a twin bedroom, the room was so bad in every aspect to the point, I had to storm to the front desk to complain, the lady has apologized and gave me a room on 4th floor (454), it was better, so the images you will see is for the improved room bathroom, I wonder whether this hotel has a maintenance team at all, lights were burnt, bath tub has a scar were rust was showing, bath tub water faucet was missing the top part, wash basin was missing the control for plug and it was dirty, so using the old finger to open the drain was difficult and off putting. The hotel lobby is grand but the bar was sad looking, I think this hotel has seen better days and in desperate needs for the like of Anthony Melchiorri to fix it, but what made me wander why on earth would you give a client a lousy room from the beginning, the hotel has 8 floors, 4 of them (5,6,7 and 8) are for the Millennium club member' they cant be that much, and then, if you are unlucky you will be awarded a room on 2 floor, the 4 floor is by far better, but still why on earth would you let the hotel reach this desperate state' the location of the hotel is one of the best in London if you are touring Museums or strolling in the Hyde Park. I'm very sorry for selecting this hotel, and I will never be back.
First the location - brilliant. About 2 minutes from Gloucester Road tube station; loads of bars, cafes and restaurants and a hand Tesco Express close by. When you enter, the hotel looks amazing but the bedrooms didn't live up to this. Our twin room 220 was adequate but a chair was badly stained and in the worst place possible, leaving nothing to the imagination. There was no hairdryer. After calling House-keeping a replacement was quickly brought - which didn't work! Reception staff were very efficient and friendly. Concierge staff were extremely grumpy. For the price we paid it was okay and I would go back provided I got a very good deal.
My son and I have just returned from this hotel. When we arrived the manager greeted us with the news that we were the guests of the day! We had a free breakfast, a beautiful room and access to the club lounge. Staff were excellent and really friendly. The location suited us perfectly. We will definitely book again for our next stay. Thankyou. X
"HAPPY CUSTOMER BECAUSE OF SATOKO!"
Satoko was the most helpful and polite staff we ever met at a reception of any hotel around the world. She was very passionate in trying to accommodate our extended stay. A great asset to your hotel!!
"Great location fine service"
We have been staying here for years. The location, around the corner from a tube station main line is near perfect, The rooms are starting to show their age, furniture a little stale and wounded, room amenities are only average.However the staff and concierge service is first rate and the breakfast package is a bargain. Will be back.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM