Located in the heart of prestigious Kensington, Millennium Gloucester hotel is a short walk away from Gloucester Road underground station, close to many of London's most exclusive shopping districts and major attractions like Hyde Park, Kensington Palace and Gardens, the Royal Albert Hall, the Natural History Museum, and Olympia Exhibition centre.
"Great location. Dreadful service"
I stayed here on business.The hotel is on a great location, especially since it's right on the tube stop from Heathrow. Unfortunately, my stay was bit like fawlty towers, and I guess of thats appeals to you, this could be a fun place to stay! My room was a nice size, but when I arrived 4 of the light bulbs didn't work and the room was very dark. It was not clean and there was as hole in the bathroom door (It looked like it had been kicked). Since I was using the hotel for business, I asked for two extra chairs, which did not arrive. I asked for the room to be cleaned by 9am each morning, which never happened. My TV did not work. When maintenance came, they said it was because the system was all being updated and some of the systems were not working yet. Since it was a Saturday, the team installing the changes were not working and there was nothing they could do. That was it...sorry but your TV will not work! I can smile about it now, since it was so much like Fawlty Towers, but I was not smiling at the time. I am not sure that this level of poor customer service can happen by accident, someone must be planning for it
"Good Location-Hotel Disappointing"
The location was great. The hotel was disappointing. We were upgraded part way through our stay because we had three people and the original room was so small they could not fit a roll away. The new room was bigger and somewhat more updated. However, the initial room was dark and had iron imprints in the rug. The view was of the wall and windows looking into the conference area. The staff were nice enough, but the follow through was lacking. This was a disappointment after being in the Olivia Balmes Hotel in Barcelona which was AMAZING.
"Large Room, great location, value for money"
We stayed here for 3 nights from New Years Eve. As luck may have it, room 502 had almost uninterrupted views of the London eye and hence the midnight fireworks from our bed. This was fantastic for us as both of us were sick and unable to venture out to NY celebrations. Having just been in Paris in a 12m room, this hotel offered a significantly bigger room that was clean, comfortable in fact it was an excellent size room and considerably cheaper than Paris or a hotel we stayed in around the corner on a previous visit. Accomodation in London is often quite unreasonable; this was good value for money.
One night stay here in December 2016. Bedroom was dark and small although clean. All the space in this hotel seems to have been used up by the lobby! The conference rooms were small with no windows. The hotel is a minute walk to an underground station.
"This Hotel Tried Hard"
We stayed at this hotel for two full weeks. Great Location right next to Glouster tube station and walking distances to great restaurants, stores and the museums of Natural History and Victoria and Albert. They upgraded us from the 3rd to 4th floor because the safe, lamp, wifi and TV were not working in the 3rd floor room. The maintenance suggested we ask for another room. Our room on the fourth floor was fine. The furniture was dated and worn but the beds were comfortable. The kettle leaked all over the dresser when you tried to use it. The wifi and TV seem connected and we were not able to rely on either our entire trip. If you need wifi look into providing your own. I got a great data plan from Tesco. Back to the hotel, for some reason the fire alarms went off almost every morning. I am not sure why but noticed everyone largely ignored them so we did too. Your bed will be made but dirty glasses etc will not be replaced unless you actually turn off the Do Not Disturb button AND put the Please Make Up Room sign on your door. Overall the staff were friendly but the hotel needs a little attention. It's first priority ( and they admitted to us they are aware and working on the issue) is upgrading their wifi and TV system. You will not be able to use either effectively.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM