Located in the heart of prestigious Kensington, Millennium Gloucester hotel is a short walk away from Gloucester Road underground station, close to many of London's most exclusive shopping districts and major attractions like Hyde Park, Kensington Palace and Gardens, the Royal Albert Hall, the Natural History Museum, and Olympia Exhibition centre.
of TripAdvisor Travelers recommend this hotel
Hotel is located few seconds away from the tube station - very convenient since three important line are going through this station. Very nice and cosy lobby. comfortable rooms, poor breakfast (but this is the problem in most British hotels) friendly staff, but I do not like the fact that most of them are non British and have very heavy accent tap in the bathroom is still in the old weird British style. one tap only for cold water and one tap only for hot water TV screen in the room is too small
"March 2017 short visit to London"
Just returned from a week visit to London. Could only check-in 1/2 hour early which was OK, I know they are busy. The location is great for traveling by tube, local full grocery (snacks and drinks), laundry nearby. As for the room 335, a 2- twin bed room, it was large and easy to move around in it. The beds were comfortable, good TV, and a clean bathroom. The carpet was worn and had small tears in the main walking area. The shower/bathtub had decent pressure but the drain was backed up and you stood in 6 inches of water. They fixed it but 2 days later it was slowly backing up again. Overall it was a little out of date. The service was very good, the staff was polite and helpful. The concierge was very helpful and answered our questions and gave suggestions . I chose this place due to the location and took a gamble on the room and it seems to have paid off. I have stayed several times over the years in this area and have to say this was my best stay for a budget.
"Safety concerns: such a shame. "
I stayed here once before and was really looking forward to visiting again. Staff seemed polite and the room was nice. I was woken by two men at the door at 6am trying to get in. I called security and the said they sorted it. They may have been at the wrong door, rather than anything worrisome. I double checked the lock and was shocked awake by the cleaner walking in the room at 8am then again at 9am. She was apologetic but I found it really disconcerting. I reported it to reception (my 6am concerns and then the 8/9am) she said 'oh, that's strange'. I said it really ruined my trip and she said that was 'a shame.' It's a lovely location but I wouldn't feel comfortable staying there again as I just didn't feel safe. The receptionist was right...it was a real shame.
"Ok hotel, needs many updates...great location! Not great service."
Just returned from a week at this hotel. Upon arrival check-in line was through the entire lobby and after waiting for quite some time were told the room was not ready (granted we were there before stated check in). It appears that this hotel is very popular with flight crews and large groups. We spent the rest of the day roaming but returned later that evening and checked in. Upon entry into our first room we noticed how extremely dirty and disappointing the room was considering we had our 18 month old son who would like be running and in contact with the floor. Since it was late we decided to unpack and address the room the next day. The initial willingness and understanding of the front desk was not what I had hoped for and were repeatedly given the standard line of they were booked in full but somehow we could pay £50 additional/night for an upgraded room. After much discussion back and forth we finally insisted that they proved a comparable room for what we agreed to pay when booking. After the 3rd time the front desk went back to speak with the manager we were offered to switch rooms with someone who hadn't checked in that day yet. While we were satisfied that the immediate issue was addressed I sympathized with whoever checked into our original room that day. The carpet was dirty, the bathroom floors and toilet sticky, and mold/missing caulk in the tub/shower. Additionally, I was very put off by the idea that somehow I needed to pay more for a clean room especially considering that our son was with us. The pros for this hotel are location, location, location, room size, and they do have a mini fridge in every room so that was very helpful for our sons milk and yogurt snacks. Overall I would stay here again but the boutique Millennium Bailey's hotel just next door is a much more enjoyable hotel stay but most rooms are smaller there.
"Great location in London, dated property with interesting staff"
I had the opportunity to stay at the Millennium when my usual go to hotel, The Bailey’s Millennium was unavailable. The first thing I must say is the Millennium is in a fantastic location. If you are coming in from Heathrow you can take the Piccadilly line to Gloucester Road station and walk across the street to the hotel. Gloucester Road is also on the Circle and District lines and between the three lines you can get to almost anywhere you want to go. There are a lot of nice places to eat, some good pubs and the always nice to have Starbucks and Pret a Manger. As you try to enter the Hotel you initially must deal with the gauntlet of their covered drop-off and taxi waiting area. What I mean by this is that there is a narrow walkway that you must navigate to get to the main entrance with cars parked on one of the two lanes and taxis parked on the other lane. I was dragging a bag with me and when you ran into a guest going the opposite direction someone had to give ground if it were available. The main lobby of the hotel was very nice and the registration staff were friendly and efficient. I have seen people complain in the reviews about using the elevator, the trick is to insert your room card into the slot before selecting your floor. I stayed on a club floor and must say that the hallway and room were dated. My hotel room had quite a few stains on the floor and overall came across as pretty worn out. The temperature controls were not functioning and the room was a balmy 26c or 79f. I called the front desk but eventually found the only way to get it to a normal temperature was to turn it completely off and open my room window. About those lights again, the closet light was completely burned out and the main room had about 1/3 of the lights not working. The bed was very comfortable and once I got the temperature down, I could have a good night’s rest which is what really mattered. The Bar on the main floor was very nice and a comfortable place to meet friends. The waitress staff were kind of surly though. They seemed a bit miffed when you tried to order drinks and for some reason were not keeping track on how many drinks they served. On two different occasions at the end of a brief stopover in the bar I went to pay and the waitress asked us how many drinks we had and what types. I was like gees, I was not counting I guess we have 4 or 5 between us and she snapped back. No! I think you had 7. My response was ok if that is what you thought why did you ask me in the first place as I was not counting how many drinks my group had. A similar situation happened with the same staff two nights later. I never did use my free drink coupon, I was afraid she would want to arm wrestle me for it and I might lose. For the money, it was an ok hotel. If I were paying above the $175 a night which is pretty great rate I would have been irritated. If you look at my other reviews I am fair with my reviews but this place had enough negatives where I do not plan on staying here on my next trip.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM