Located in the heart of prestigious Kensington, Millennium Gloucester hotel is a short walk away from Gloucester Road underground station, close to many of London's most exclusive shopping districts and major attractions like Hyde Park, Kensington Palace and Gardens, the Royal Albert Hall, the Natural History Museum, and Olympia Exhibition centre.
The hotel has a very nice location, situated next to the cafe and restaurants of Gloucester road, benefiting as well with a short walk access to Gloucester underground station. The hotel however needs a lot of improvement. The lobby seems new , however the reception staff were very slow during the check-in they they do not really know how to respond to guests. The reception staff I dealt with was not aware of the fact that I have requested an upgrade as premium member and gave me a standard room. When I pointed out to her that a premium member is entitled to two upgrades per year she seemed surprised as if she never heard about the hotel's loyalty program. After a long chat with her manager I was given the room upgrade at last, bearing into mind that I have requested the upgrade at the time of my booking. Moreover, during check out the staff seemed careless no one asked whether I enjoyed my stay or not or whether there are anything else you need. The reception staff seemed careless. Moreover the breakfast was a drawback, it was very crowded and stuff did not communicate English properly, which was surprising. This is the first time I have ever stayed in a chain hotel which refuses to provide omelette eggs to guests. This is very disappointing. Moreover the bathroom was outdated bathroom furniture was broken, and the room was very cold tried setting it to heater but it did not work, the system was put on air-conditioning. This hotel needs some improvement in many aspects
"Great value for money!!"
The room was a twin and was a little bit tired but clean through out. The size of the room was huge and everything worked. If you consider that the cost of the room was only GBP95 a night in a fantastic location near transport and entertainment in one of the best areas in London, you can forgive a bit of wear and tear. If it was spruced up they would be able to charge triple or more.
Room was dirty and dated...bed clean and comfortable. ...booked a twin and received a double. ..breakfast was slow and food quality poor...room heating by blower which was noisy. ..location good.and tube very close.....staff efficient.
Arrived early and got checked in by 11:30am on a Saturday which was impressive. The couple we were with couldn't check in so had to wait till later for check in. Dropped all bags in our room and headed out. Came back around 5pm to get them checked in, well done to them - a state room on the 5th floor! Our first floor doom was OK although a little tired. The breakfast was very good but lots of queueing which isn't quite so good. We also had a lady of the night knock the door at stupid o clock looking for her next client! Complained the following morning and got given a bottle of wine. Overall would I go again' Possibly but more for the location especially as Gloucester Road tube station was 1 min away!
Best part is the location in between High St Kensington and Chelsea also the tube station next to it. Checking in staff were great made you feel welcomed. Always seem to be an issue with the card key as you would need to change it every so often. Paid the extra for club Lounge access. Strangest thing there is no one manning the lounge except for cocktail hours. Also there is no checkin desk at the lounge. Rooms, badly need an upgrade. Whilst the size is amazing for the price but furniture and bathroom need to be upgraded badly. Checking out wasn't the same experience. Queues were Long and service very bad. If you don't want to see guest leaving then the smile should be bigger and service more courteous. I waited at the club check in counter at the lobby and got an answer that there usually isnt anyone there!'! Seriously why have a club floor and separate check in. Management needs to seriously rethink this strategy unless they are happy with the only differentiation is having access to the the 'private lounge'
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM