of TripAdvisor Travelers recommend this hotel
"Partial Ocean View is from the balcony--not the room"
I assumed my partial ocean view would be from my room, but all I could see from my room was the hotel next door. I had to go out onto the balcony and position myself to the right in order to see a bit of the ocean. The initial room they gave me had a brown stain on the toilet. They moved me to another room where the toilet stain was not as bad, but it was still there along with stains on the bathroom floor and in the tub. The manager said he would move me to another room the next day but I would have to check out at 11am and wait for someone else to check out of their room. Their corporate was of no help to me. But they said that hotel is a 6 star hotel--really!
First out maid was Cecilia! She was very attentive to our needs. We had a couple of special requests and they were handled effortlessly and with an amazing attitude! This resort had great amenities and was super clean, great ambiance with the old Hawaiian culture of the building! We got a corner room with a view of the Ala moana channel out one window and Diamond Head out the other. Windows Opened so we listen to the ocean each night! Will return here again!!
"Love This Place"
This is our third stay at this lovely hotel. Has an easy comfortable feel from the moment you arrive at the old world portico. The rooms are a good size, showers good size and lots of hot water. Great location right on the beach. The beach bar is the best spot excellent fit drinks and food. Around the pool you can get food and drinks service.
We spent a week here. We stayed here for a week 5 years ago for our honeymoon and it was amazing, but I wasn't as impressed this time. It was still nice but our room was super small. I probably would not stay here again...I will say it is in a great location.
"Beach bar service was less than impressive"
My husband and I stopped by for a drink after dinner tonight and were definitely not made to feel welcome. There were 3 bartenders behind the bar and they were all more concerned with cleaning up and cashing out then serving their guests. We would have stayed for a second drink but were never asked if we wanted anything. It felt like they all wanted to be somewhere else and that we were keeping them from pursuing whatever they had on their agenda for the evening. The drinks were good and the scenery is nice but with so many bars in town we won't be back.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM