Mondrian SoHo is located in Manhattan's vibrant SoHo district, just steps from shopping, boutiques and art galleries, and near the Statue of Liberty, Freedom Tower, Wall Street, Canal Street, Chinatown, Little Italy, Brooklyn Bridge and South Street Sea Port.
Room was tiny and workout room was almost as small. The location, however, is great and the staff is friendly. And because of these two things, I will likely stay here again.Comment of R. Jeffrey , United States the 2016-09-21
"High floor rooms gives you the most stunning views of the city"
The hotel remains one of my favorites in NYC. The views on the high floors are absolutely stunning, and I was impressed by the impeccable state of the room and its amenities. Most of the staff (either at the reception or the restaurant or in charge of room service, cleaning, technical and valet service) is charming, incredibly warm and makes one feel at home. If you have the chance to be greeted by Isaiah, assistant manager at the front desk, you will be treated in the most welcoming way. And even if the quality of the food served is not as high as it used to be, the overall experience remains truly good, and the vast restaurant room, with it's glass ceiling and chandeliers, is beautiful. There was a problem with the A/C during my stay, but it was quickly and efficiently fixed. The location in the heart of Soho is also a real treat. I do hope I'll have the opportunity to stay at the Nomo in the future.
"Best place in SoHo"
I stayed here during New York Fashion week in September and the place is just amazing! It's located in one of the most beautiful streets in whole lower Manhatten. The hotel service is superb and the view from the upper rooms is amazing. Also you should definitely try the superb restaurant!
"The Location Makes this Hotel"
I was excited to step outside of my usual go-to hotel to give the NoMo a try. I always find myself exploring Soho and can not seem to stay away from the charming cafes and shops along the cobblestone streets. Upon arrival, the staff was incredibly friendly and helpful with our bags making it easy to check-in with reception. The decor is very trendy, well kept and the property has an incredible smell! The only reason I rate this a 3.5 stars is because the rooms were SO small and my biggest peeve with hotels is when they combine doors to other hotel rooms. My boyfriend accidentally opened the door when arriving assuming it was the bath or closet and there was a sheet or brown paper with writing warning to keep shut. Tacky. The girls next door to us were drunk and screaming every night in their room making it beyond difficult to sleep. Without this, I probably would have slept soundlessly though the night as the bedding is very comfortable and linens were fresh and soft. The bath product offered is lovely and refreshed daily. You might suggest we should have moved, however the upgrade to switch was nothing different not to mention, the last thing you want to do on a short 3-night stay is pack all of your things and move into a different room, especially after a 12 hour travel day and then full work days. I would only recommend this hotel is you are traveling solo or willing to spend the extra money on a larger room for two, otherwise it is just too small and there are many other hotels in the same price range with the boutique feel that offers larger queen rooms. 11 Howard just opened less than a block away and basic rooms are larger. Bottom line, location, location, location!
"Such a Disappointment"
I booked this hotel after looking through their beautiful photos listed online (both via their website and social media pages) and reading their room descriptions. I was planning a surprise trip for one of my lifelong best friends for a mini getaway and wanted to treat her to something special. The hotel boasts of having luxurious accommodations with excellent service. They have neither of these. 1) Our bathroom door wouldn't close; it was off the hinges so it just bounced open when you tried to close it, leaving about a 6" gap. Even the closest of friends need privacy when going to the bathroom so we called the front desk to tell them about it. The maintenance man told us that "all of the bathroom doors are like that, they don't lock". We said we didn't need it to lock, we simply needed it to close. He argued with us a few more minutes and then finally agreed to try to fix the door. Then we sat there awkwardly while he fixed the door, all while listening to his LOUD radio going off the whole time for about 20 minutes. I took a video because I have never experienced anything so strange. Normally most hotels would just move you to another room. 2) In addition to the bathroom door not closing, it was in very poor condition. The wallpaper was bubbled and peeling and the caulking is in need of repair. See pictures. 3) The room was not very clean. When we opened the mini bar little clumps of dust went flying through the air. There was also long black hair all over the place (see pictures). On our third day housekeeping did such a rush job cleaning that they didn't even fold up the ironing board and put it away. They also left behind a dirty, wet wash cloth. 4) The website and social media pages show pictures of a Nespresso coffee maker but there is no coffee maker in the rooms. You have to go to the restaurant to get coffee or order a pot of coffee from room service. My friend called the front desk to ask about this and they said all they could do was send some tea. We agreed but then they ended up adding it to our room service bill! They ended up removing the charge but only after they "investigated to ensure that we never signed a room service receipt". 5) The website shows slippers as part of the amenities; there were no slippers. I didn't see this until after we got home or I would've asked for them. 6) The website and social media shows many of pictures of rooftop views and their Instagram page had pictures of guests enjoying views from the rooftop bar. We went looking for the rooftop bar only to find it locked. We were told by one of the employees that the new owner doesn't have a liquor license to operate a rooftop bar so it's only available for special events. They should be more specific on their posted photos. 7) I paid almost $450/night *on sale* so we finally decided to say something to the front desk personnel about our disappointing experience after the first night. We explained that we were expecting coffee in the rooms, the rooftop bar, and overall, a more luxurious hotel experience like described on the website. The young man at the front desk said, quote, "They promise you cold water in hell, too"...then he went on to say that the hotel does a lot of false advertising to get people in. (!!!) He was young and trying to be nice (I think) but he didn't handle this professionally at all. 8) The staff in general needed a shot of vitamin B. There was not one single person that stood out as warm and friendly. They were aloof and acted as though they really didn't care if we were happy or not. 9) At most hotels, especially "luxury" hotels, someone helps you with the door when you're carrying luggage. Not at NOMO SoHo. Even our Uber driver mentioned that nobody helped us with our bags or with the door when he came to take us to the airport. 10) The bellman must get a kickback from arranging a car service to the airport; you can tell by his pushy sales pitch upon departure. He asked us if we needed a car for $55; we said no, that we'd be getting an Uber (we already looked it up and the price was $24). He said Uber fares would increase to higher than $55. We politely declined again and then he acted annoyed with us. I rarely write reviews to complain because it's not in my nature but this place was just so disappointing. The number one thing that bothered me the most was that they simply DO NOT CARE if you're happy or not. Please don't waste your money here. NYC has plenty of lovely hotel options with great customer service. Go someplace where they are happy to have you and treat you like a guest.
"loved the food"
my little cousins leaves in new york city and she took me to this restaurant i can't even began to tell you how amazing this place is, the food, the hotel, the restaurant is such an harmony place that is to die for, the food amazing, we had the bolognese pasta and we didn't even talk for like 20 minutes, LOL. i would definitely go back to this place. 100% recommended :D
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM