Monte Carlo Resort and Casino is centrally located in Las Vegas, convenient to Crystals at City Center and University of Nevada-Las Vegas. Only a short walk from MGM Grand Monorail Station. Within close proximity of T-Mobile Arena and Miracle Mile Shops. McCarran International Airport is a 10-minute drive away.
We enjoyed our stay at the Monte Carlo and will be back!Comment of K. Charles , United States the 2016-10-21
"Great Location & Nice Hotel"
I've stayed here 3 times which the most recent was a 4 night stay on the weekend before & till Singles Awareness Day of this year. I like the location on the strip this hotel is at and is also a pretty nice one for an average price. This is a good place for a single guy to stay that doesn't want to spend the big bucks on them real fancy hotels but still be in a good location on the strip plus it's a nice enough of a hotel that most women are not gonna laugh at you when you tell her where your staying. The only two cons of this hotel is they charge a $33.75 nightly resort fee on top of the original rate & also you have to pay $8 a day to park here too. While I wish they would make it to where the resort fee can be waived this hotel is one of my prefered places to stay on the strip
"Great Location on the Strip, but Disappointing, too"
We stayed at the Monte Carlo for 4 days/3 nights. Check-in lines were horrific, but fortunately, we had completed a mobile check-in so we got our keys in a different area with no line. Parts of the hotel seemed tired. Room had crack in sink, chipped marble in bath, stuffy smell, etc. The windows were so dirty, we couldn't see out. Additionally, no mini-refrig or even a coffee maker in the room - necessitating guests buy everything downstairs. The entire pool area was gutted and being redone, yet we were charged for the full resort fee. The casinos waft of cigarette smoke, whereas some other casinos seemed to have better ventilation for the smokers. Housekeeping missed our room, and we needed to call them after returning at 5 pm to request them to tidy-up.
"Pleasant One Night Stay"
We enjoyed a one-night stay at the Monte Carlo. We got to the hotel before 11 am, waited in a short line to check our bags at the bell desk, then were told that we could go through the check-in process and when our room was ready they would let us know. We waited about 30 minutes in the check in line, and it turned out our room was ready, so we were all set. Bags were delivered to our room very quickly and all staff we dealt with was extremely pleasant and accommodating. We liked the location, and the access to the free tram to Crystals and Bellagio. We also went to a show at Mandalay Bay and were able to take a different tram from there to New York, New York, then walk to Monte Carlo from there. Access to really great restaurants in the area. We ate at one restaurant on the property - it was okay. The Sambalatte coffee shop is excellent and a quiet place to recharge after the crowds on the Strip. Our room was clean and perfectly fine. We slept fine - no noise issues. We liked the fact that there are just fewer crowds at the hotel - I would stay here again for the price.
"Better options for accommodations"
There were several people in our group, and all had the same complaint: The check-in lines were long and processed very slowly, and the cleanliness of the rooms was questionable at best. The restaurants were over-priced with below average food. Had we not been there with our small group we would have checked out immediately. The only positives were the valet parking (fast), and the hotel's location on The Strip.
"Good Location but a little disappointed"
We arrived on the evening of Saturday 2/11/17 for a 5 day/4 night stay to celebrate our 27th anniversary. The hotel facade is beautiful and grand and the hotel has a good location on the strip. The valet was friendly and quick to help us out of our shuttle and with our bags. Registration has approximately 30 stations for check in. Unfortunately, only 2 employees were working while 3 others were milling about and chatting behind the counter and we were 10th in line. While waiting there was a friendly employee with a tablet directing guests when a registration line opened (not necessary since there were only 2). The employee with the tablet was offering guests tickets to go see Cher in concert at the Park Theater within the hotel but the show started in 20 minutes and we were not interested in rushing to our room and then to the venue after a 5.5 hour flight so we thankfully declined. At check in we were told our room was strip view but actually ended up being a view of the part of the hotel roof and a couple of high neon signs on the strip. Disappointing but not a deal breaker by any means. We were asked for a credit card which would have a $200 hold placed on it for incidentals such as phone calls in addition to the daily resort fee of which we were already aware. My husband asked what exactly the resort fee included and the clerk said "The resort fee includes wi-fi, gym facilities, use of the pool (which was closed due to construction but we were welcome to use the pool at MGM Grand) and use of the computers for printing boarding passes and such". My problem with this statement came two days later when I went to use the computer to access my personal email and print a confirmation for Dream Racing. It asked for a credit card and said the charge is $7 for 7 minutes and $1 per page printed. I went to the desk to inquire and was told I was mistaken (let me repeat I was told I was mistaken) after a brief moment of shock I explained that the clerk said at check in "...boarding passes and such" indicating this is an example but you may use it for other reasons as well, The clerk politely replied "No ma'am that is incorrect you do have to pay to access anything other than boarding passes". In my mind the correct response would have been 'I apologize for the misinformation let me take care of that for you'. In any case, my next issue although minor was that our room did not have a coffee maker. I understand it is Vegas and everything comes at a price but it really ended up being just an inconvenience because they offered free coffee downstairs in the casino entrance just outside the guest elevators. Additionally, the bathroom shower head had a ridiculous amount of lime and hard water buildup causing the spray to be awry also the plunger that you pull up for the shower was stiff causing us to hold the water spout in place with one hand while pulling up on the handle with the other for fear of pulling the spout out of the shower wall. Lastly, when we checked in there was a room service tray two doors down from our room with leftover food in the hall. Over 24 hours later it was still there. It wasn't until I told the front desk about it that it was cleared. All these things while disheartening and inconvenient did not dampen our fun. I like to think positively and would hope management reads their reviews and takes necessary steps for improvement in customer service. Perhaps the other issues will be taken care of when their construction is done. It is due to location and friendliness of staff I am rating them a 3. I believe for the price they ask there is need and room for improvement in their staff's knowledge and ability to explain fees as well as step up their customer service and wait times as well as timeliness of cleaning.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM