Monte Carlo Resort and Casino is centrally located in Las Vegas, convenient to Crystals at City Center and University of Nevada-Las Vegas. Only a short walk from MGM Grand Monorail Station. Within close proximity of T-Mobile Arena and Miracle Mile Shops. McCarran International Airport is a 10-minute drive away.
Tha place is standard but cost is higher. Very old infrastructure may be from late 70s. Lacks enough lights in rooms. Pretty much standard. The light switches are pre historic. The location is on proper strip, just opposite to MGM grand. Near from airport but far from city center. And btw, this is an MGM estate property.
"Low rate hotel under construction"
Terrible service, under construction so no amenities yet they charge one of the largest resort fees on the strip. One small bar of soap that you are supposed to move between sink and shower.. Air filter was so clogged that no air could get into room, took 90 minutes for someone to come to the room to change. This is a health and safety issue. Then when I took a shower the tub won't drain since it was clogged with hair and debris. Limited number of TV channels with no access to no premium channels. Smokey casino Buffet is terrible-food that is supposed to be warm were cold, most of the items had been left out too long so most the food was dried out and/or congealed, limited selection of foods (Mexican, barbecue, some meats, Chinese and some sea food). Even if the buffet was free it would costs too much. The Wynn, Bellagio, Cesar's, Palazzo are so much better, or if you are ok off the strip M life hotel, Embassy Suites even Hampton inn are better. It best if you find another hotel
"bad customer service"
Is been really disappointing to find out that the levels of customer service that the Montecarlo offer is pretty bad. It just to be on of my favorite place long time ago, and now, after been treat as nothing over my request, is pretty dissatisfied. Starting with the service at the restaurant D. Vino inside the Montecarlo , I forget some personal belongings and returned an hour after and nobody knew nothing see nothing, and the funny thing was that we were the last table on the restaurant, and the manager and the employees didn't know what to said, the only thing that was suggested by a personnel from the hotel was call the next day to lost and found department and see if someone returned, well, I did that, I've called the next day to the restaurant and to the Montecarlo lost and found department and.... nothing, they didn't knew nothing, and nothing was returned, they transfer my call to security and they took my information and probably at the end of the day I've received an email saying, that my personal belongings was not found. And if I would like to cancel my request. The funny thing is the manager of the restaurant D.vino said he will be contact me to give me a heads up, and until this moment, I've been not receiving any phone call from this place. The only thing that was my concern was, apart of the Montecarlo said that this restaurant does not belong to them , this restaurant just lease a place, thing that make me thing about they don't give a care if the businesses there are located there does not care if they treated the clients well or not. This is totally disappointing.
WOW, after 20 years of staying at the Monte Carlo I can't believe how they cared so little about our issues. We booked a room 2 months in advance with a king size bed. We received an email stating we can upgrade our room for a minimal amount. Sounds awesome, but then they put us in a double room. After we expressed our desire to have a king size bed since it was a romantic adventure we were on, they gave us a handicapped room. The wall paper was falling off the walls, we had to stoop in order to take showers. There was white rusty stuff on the pipes. The view we upgraded to was a wonderful scene of construction trucks. This had to be the worst room in the hotel. So disappointed. The worst part was there was a concert at the new arena. BE AWARE. BE AWARE. BE AWARE... they close the entire street off when the concert lets out. We were given no notification from the hotel. Our taxi driver could not drop us off close to the hotel due to the laws. We had to walk almost 2 miles in the freezing cold. We did not take jackets since we were going from casino to hotel and were not planning on being outside hiking through dark streets of Las Vegas. SO UNCOOL MONTE CARLO. When I expressed the issue to the front desk, they literally blew me off. Seems like they took no complaint seriously. I guess since they will be changing the name of the hotel, they can afford the bad reviews. I always loved the Monte Carlo, saying it was like home. I think I am moving out.
"Not extraordinary but good enough"
There was no wifi in the room which is ridiculous in this day and age. The rooms were fine. Our room was really spacious and nice but the wifi made it hard to relax, especially since Verizon service was too touch and go in the southwest. The casino seems kind of small. It's nice but it's not AMAZING, necessarily.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM