Monte Carlo Resort and Casino is centrally located in Las Vegas, convenient to Crystals at City Center and University of Nevada-Las Vegas. Only a short walk from MGM Grand Monorail Station. Within close proximity of T-Mobile Arena and Miracle Mile Shops. McCarran International Airport is a 10-minute drive away.
We enjoyed our stay at the Monte Carlo and will be back!Comment of K. Charles , United States the 2016-10-21
"Awful Customer Service/ SO disappointed"
So very disappointed with the customer service agents hiding behind the computer screens. We booked our trip in February and there was NO mention of the pool closure. Today when they responded to our upset private message we were told "if the pool closure messaging...which is pinned on fb, twitter and website isn't clear we apologize". Are you kidding me'! What type of snarky comment is that, and it was NOT pinned in February. My fault, I booked through a third party, not paying attention but they blamed it on that as well. Besides the obnoxious comments and poor social media employees, the rooms are crap. No fan in the bathroom, the faucet in the shower is loose and falling off, the magnifying mirror is falling off the wall and beds are mediocre at best. The walls are thin, you can hear your neighbors and everyone in the hallway, We were woken up all night long, don't plan for sound sleep/rest. I will never be coming back here, they should have torn this place down like it was planned.
"If you like hassles and headaches stay here"
First night we got there at 11 pm, they said was are all booked though I reserved a room 2 months before. They took 1 hr to book us a room while we waited until 12 am. We requested for a 2 queen bed room, but when we got to the room we get a run down handicap one bed room. Front desk didn't say a thing to me about giving me a one bed room, so I call back and they said they are bringing up a bed. The bed they brought was a piece of sh-t and the springs were poking though. I again called but nothing accomplished, so I then went downstairs to the talk face-to-face to the manager and politely asked to be moved, he said "I could move out for the day if I want". Unbelievable. It was about 1 am by then. This is the last time I'm staying at this run down hotel, no pool (so don't ask for the pool view), rooms are old, faucets are broken, windows are dirty, major sewer smell because of construction. My warning, please don't stay here. You will regret it. Lots of better places to stay for same if not cheaper price. $73 on expedia, though after all expenses, I ended up paying over $120 a day.
"An "OK" place to stay"
Looks nice from the outside .. but definitely needs a lot of updating on the inside. Since you're in the room so little because you're out on the town most of the time, the room isn't really the most important thing to go with when in Vegas. Guess you'd like the flare to be in the hotel also, but wasn't that important. We knew the pool was down when making the reservation, but was still a disappointment as it would have felt good to sit in the hot tub after a long day of walking. Found the front desk people VERY hospitable and helpful. just ate from the fast food places there so no review on the restaurant's -- guess we did have the breakfast buffet (included with room) one morning and was VERY good and a huge selection. Would stay again but would also like to try some other hotel next time. But every 7 - 10 years is enough exposure to the Vegas experience.
"oldiest but goldiest"
It was a wonderful trip and this hotel is very smart hotel. It is nearest to Strip . The rooms were enough clean. Hospitality of stuff was good. There are lots of fun arround. Nice cashiers and good bufet and breakfast .
"Its a 3.5 star"
The room was fine, nothing big to talk about , it was clean for the most part. The hotel and casino were alright, like i said decent enough. We chose to stay here because my parents have been here before and they liked it. Check in was smooth and easy, there was a line and always seemed to have a line whenever we walked through the lobby. The bell desk were pretty good, holding out bags and letting me use the phone to call for our late shuttle. Location is the best point of this hotel, the buffet was reported by my parents to be not good and pricey for lunch. I enjoyed some of the casino slots because i was winning. There werent a whole lot of choice for newer slots, but theres casinos everywehre. I wish i could rate this between average and very good, it doenst quite deserve either of those but in the middle. They did upgrade us to a strip view room on a high floor for free with little bother to do it, we sent a couple emails and they were great at the response time.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM