of TripAdvisor Travelers recommend this hotel
"Most amazing family holiday"
Visited Moon Palace Nizuc between 14th and 26th September. This was me and my husbands 2nd visit but 1st with kids (13yrs and 4yrs). This time of year was perfect for us resort not overly busy and weather was perfect. Rooms were spotless and fresh towels delivered every night with turndown service which was big plus as always had lovely fresh towels for the morning. 24hr room service ... this is a must .. ordered breakfast and dinner a couple of times and food and service was top notch. Restaurants were fabulous and can use resort credits to upgrade your wine or champage (Moet and Chandon when paying tax was working out at 14 dolllars) but what you get on the AI was great. Loads for kids to do - Wired lounge for 13yr old and Playroom for 4yr old. Playroom was out of this world .... my son couldnt wait for this to open each day. The staff are fabulous and spend time with the kids doing arts and crafts but theres loads of also stuff like xboxes, movie theatre, arcade games, dressing up room ... the list goes on. You are provided with a mobile phone if your leaving your child so they can phone you or you them ... done this often to see if my son wanted to come out ... he kept wanting to stay. This gave me and hubby loads of free time to relax and enjoy our holiday too which was a big plus. All staff were amazing and wanted to do all they can to ensure you have a great time. Received $2500 resort credits and used most of these on trips and spa - well worth it as youre only paying 16 percent tax. We all loved this holiday and will definitely be returning.
"Our Stay In the Nizuc..... You couldn't ask for more!!!!"
Have got back this morning from this place and believe me it is another world. I am sorry if I go on a bit in this review but here goes....... We stayed 08/10/16 to 22/10/16. From the minute you arrive to the minute you leave you are well and truly looked after and will feel like a King or Qieen. The resort is huge but there is plenty of buses and golf carts to get you around if you wish but we liked the walk. Arrival As you drive into the resort you get an idea of the size of the place you are met by the bell boys with a flower for the ladies and a cloth to cool down and are taken to check-in. Very fast and efficient. After that you are taken with your bags to your room. We stayed in room 6910 of the Nizuc section. We walked into a huge room massive bed and a lovely sea view. The room has everything you need mini bar whirlpool bath shower plenty of storage space and is cleaned twice a day...perfect. For the ladies there are hair driers and straighteners and Chi shampoo and conditioner. It had a real 5 star feel. Pools So many to choose from. Free towels and excellent service your glass is never empty. When we were there the resort was not full so getting beds was not a problem. Plenty of shaded areas too. Beds are comfy and due to the size of the pools you can be in a quiet or lively part (depending on the hangover) Restaurants 14 to choose from we ate in 10 of them and never had a bad meal. There is always something for everyone. The Mexican Los Capoarales was our fav with Waiters Rafael & Jacobo Manager Eduardo going above and beyond to get head chef Israel to cook us some real authentic Mexican food. The Brazilian and Italian at the golf club are also top of the list. But like I say the food is superb wherever you eat. Even at breakfast you can go for either a buffet style with loads of choice or from the freshly prepared menu. We never went to one of the main restaurants for lunch but had snacks by the pool. There is 24 hour room service but this is not something we tried. Golf Course & Spa We used the Resort credits for a day at the Golf Club and Spa. I had a round of golf and the Mrs had a 2 hour Spa session I'm not sure who enjoyed their experience more but we both came away with big smiles on our faces. Bars Again plenty to choose from but we especially liked The Pub in the Nizuc. It is set up with an English design and plays really good tunes from the 70's and 80's. There is also a Duo that play twice a week that really get the place rocking (they never announced what they were called but well worth going to see on a Wednesday and Thursday evening). Again special thanks for the bar staff Rafael & Mario and Elana the waitress. These guys made us feel really welcome on each visit and couldn't do enough for you. Entertainment Lots to do during the day at both the Sunrise and Nizuc sections pools but the good thing is the entertainers don't come and hassle you to join in they ask once then leave you alone. The night time shows are good and normally last an hour the Fire show was the best. The Beach Well you get a lot of chat on here regarding the beach but we spent half of the holiday there. Is there seaweed' Yes...... Is it enough to stop you going in the water' NO! The sand is lovely and the views over to the hotel zone is great. Another activity of note is that this time of year they release baby sea turtles. This is a great experience. Staff As practically everyone has said its the staff that make this place. They just go the extra mile and nothing is too much trouble and they are a credit to the hotel owners. Resort Credits Depending on how long you stay defines the amount you receive. These do come in handy for different activities and you only have to pay the 16% tax. Well if you have got this far thanks as I know I have gone on a bit. If you are undecided about booking don't be get it booked and go have the time of your life and if you go next October we will see you there.
"October Getaway - October 6 - 13, 2016"
This was our first visit to Moon Palace, Nicuz section. We couldn't be happier with the service and amenities provided. Sometimes reading reviews can raise concerns about of the resort and whether you should book. Don't worry about all the negative reviews you will be satisfied. We are early risers so room service is important for breakfast. Which was excellent and always on time. We golfed 3 times during our stay, 2 rounds at Moon Palace and once at Riviera Cancun. Moon Palace has 3 nine hole courses, Dunes, Jungle and Lake. Our favorite nine was Lake. Moon Palace golf course is every lady friendly with respect to tee boxes not having many forced carries over water or waste areas. Riviera Cancun is an excellent golf course but the on course and restaurant service was not as good as Moon Palace. Food through the resort was great not sure you could find a bad meal. Our favorite restaurants were El Caribeño - The Grand, La Trattoria - Golf Course and Momo's - Sunrise. The beach isn't great but doesn't detract from the overall experience. Pools are large, clean and service is great. If the beach is really important then head over to Beach Palace for the day. We went to Beach Palace a couple of times to utilize the beach and amenities, well worth the visit. The only recommendation I would have is bring back the shuttle service to the other palace resorts in Cancun for resort guests. We would like to mention a couple of people from the Moon Palace Golf Course. We were greeted each day by Ricardo, friendly, helpful and went over and above. At some point during our last round I had lost my putter cover and mentioned it to Ricardo. I gave him my name and room number in case it was returned. After the round we went for lunch and next thing we know he's Ricardo running over and handing me my putter cover. Emilio Amboeto (57230) from the bar area always greeted us as long time friends and began to know what we wanted each day. Gave us recommendations on food and drink. We will return to Moon Palace.
Awesome time awesome place! Food was fantastic! What stands out the most is the customer service! We were treated like royalty. Ask for Andres when you dine at the Gondola restaurant he is an excellent server, and an even better person! We stayed at the Nizuc palace and spent a lot of time by the pool, Luis Correa took care of our every need! Great vacation!😎
"Pablo and Iris at the Swing Bar"
Pablo and Iris did a fantastic job of serving us drinks at the Sunrise pool. So professional and friendly. They made our trip so enjoyable. They are the best!! We went with friends to the Moon Palace, Sunrise, and they brought us lunch and drinks whenever we asked. Such nice servers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM