of TripAdvisor Travelers recommend this hotel
My husband and I were returning to the moon palace resort after seven years. For this trip, we also had our six year old son and my mum. We chose to come back as I was celebrating my 40th birthday and it was our 10th wedding anniversary on 8th Sept. We first came to moon palace sunrise in 2006 for our honeymoon and came back in 2007 and 2009. We travelled with Thomas cook and stayed in two rooms at the moon palace grand 3-17 September. After a ten hour flight and long queues at immigration it was a short transfer of 15-20 mins to the moon palace grand and we were first drop off. We were warmly welcomed with a cool face towel and a flower for the ladies and once inside reception we received a cool drink. We identified our luggage and the bellboys took care of this. I was slightly disappointed with the reception at grand as it does not have the wow factor like sunrise and nizuc , however I'm sure with the new building work this will be improved. Our room was fantastic, spacious, double sinks in the bathroom, separate wet room with rainfall shower, jacuzzi, wall mounted tv, coffee maker, huge bed, fridge with branded soft drinks and water, snacks - crisps and nuts, fruit platter on the table. The balcony was huge with a double day bed and table and two chairs and still plenty of room to walk around. The service and attention to detail from every of member of staff is out of this world. The staff are what makes the moon palace what it is - from lobby bus drivers, to maids, to bellboys, to pool servers to waiters and hostess at the many restaurants. They cannot do enough for you. You say thank you or gracias and they reply "it's a pleasure". Wide choice of food at the buffets for breakfast and lunch. At night it is mainly al carte restaurants however we did discover that el mangalar in nizuc is an international buffet restaurant at night. We liked to go to caribeno restaurant in grand for breakfast. Great pancakes, omelettes and waffles. I would like to thank Sergio, Luis Alberto and Michelle for their great service and for looking after us at breakfast. My son Callum made a great friend in Sergio. It was amazing how they remembered our names after serving so many people but every morning it was how are you mr and Mrs McDonald. During the day we liked to go to the pool at sunrise mainly for my son who liked to use the kids slides. There was no problem getting sun beds. For lunch we would go to restaurant at sunrise pool, or la gondola. Again lots of choice. Will suit most people. I would like to thank host Monserrat at la gondola who would welcome us by name and was friendly and polite. One night we did the baby turtle release at grand beach. Just ask at public relations and they will tell you what beach on what day. Great experience for my six year old son and he is still talking about it!!! For our anniversary I had arranged via email with Jose at Moon Palace to go to Mo Mo oriental restaurant in Sunrise for our dinner. He booked this all for me. On arrival at the restaurant we were taken to the Teppanyaki table which was a complete surprise. It was a great experience and many thanks to chef Roberto for a great meal. On another night we went back with the rest of the family for the a la carte menu. The terrayaki is good and you must try the tempura ice cream. On our anniversary we received a bottle of prosecco and our jacuzzi and bed were decorated with rose petals. My favourite restaurants for dinner were la gondola (sunrise) the lasagne was very good and the ice cream dessert with baileys was too dead for and is flambeed at your table. Also enjoyed the Brazilian restaurant in nizuc where meat is brought to your table on great big swords and the Caribbean restaurant at Grand. We never had to wait for a table once! When you come back from dinner your bed is turned down and a little Hershey chocolate is left for you. I would like to thank the lobby bus drivers also especially Victor who helped us on and off the bus with my son and beach bags. An addition to the lobbies since our last visit is the coffee shops - great addition with truffles and cheesecakes to die for along with crepes, paninis, salad bowls, cupcakes. Thanks to Rene at the sunrise coffee shop for looking after us so well with English breakfast teabags and truffles and cupcakes. Our luggage was certainly lighter coming home with no sun cream bottles etc however I don't think our body weight was lighter perhaps put on a few pounds with all the lovely food and desserts! Till the next time moon palace keep up the good work - see you 2018.
"The best holiday destination!"
Easily the best holiday I have ever experienced. We went in the first two weeks of September and the weather did not let us down. The services in the hotel were fantastic and the room itself was a dream. Not one complaint I could make about moon palace! Amazing!
Stayed in the Grand last week for 7 nights, the whole resort is fantastic, the service from all of the staff was incredible, they couldn't do enough for you. A highlight for my Wife and I was the food, the international buffet at Breakfast and Lunch were amazing with plenty to choose from and the restaurants in the evening were also fantastic, our favourite was the Asian restaurant Momo and the Brazilian restaurant Aricieffe was excellent if you like meat!! There was plenty of activiites in the day and some good entertainment in the evening, we watched a Michael Jackson tribute show, a fire show and we went to a beach party. They also have a nightclub and plenty of bars, we went to 'The Pub' one evening and there was live music which was very good. We also got to release baby turtles in the ocean which was a particular highlight for my wife. The whole resort and our room were immaculate and i made good use of the all inclusive mini bar and optics, the jacuzzi double bath in the room was a very nice feature and i particularly enjoyed the spacious balcony. The pools were great and the beach very clean and tranquil. I would recommend the resort to couples and I would go back in a heartbeat.
"Great Holiday, Great wedding! "
We visited Moon Palace to attend our friends wedding! We only stayed a week and I wish we stayed for longer. The restaurants are fantastic and something different ever day if you wished! The rooms are amazing with great views and a jacuzzi! Large beds! Friendly staff! I can't praise Moon Palace enough! The wedding was out of this world, in a beautiful setting!
My husband and I stayed at the Moon Palace Resort for our honeymoon. We stayed in the Villas on the golf course, we decided to pick this room as was adults only and we received use of a golf cart for the duration of our stay, you may call this lazy but trust me the resort is huge and it was well needed! The room itself was a great size, all amenities and more, the mini bar and spirits were replaced everyday. Housekeeping came twice a day so always had fresh towels and chocolates on the pillow. The pool facilities were exceptional, with not only swim up bars but waiter service to your sunbeds also! We could not try all the different restaurants as too many and not enough time but all we did try were very good, varied menus and plenty of options! You can get food 24 hours a day and the all inclusive drinks cover all local and named brands. The staff made our stay one of the best, they can not do enough for you, and the amount of staff on hand is incredible! We used our resort credits on the golf course and spa, both of which we throughly enjoyed! If I could find one criticism the only thing would be the cost of activities and goods that are not included in the all inclusive package, for example we bought a bag of crisps from the shop, they cost £8!!! Really amazing place and would recommend 👍
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM