of TripAdvisor Travelers recommend this hotel
"Vacation in Cancun"
Moon Palace Resort in Cancun was excellent. Staff in all areas of the resort was friendly and courteous and couldn't do enough for you. The pool, activities, and other resort amenities were very well run and made our stay very enjoyable. The restaurants, and food service staff were amazing. Food was very good and the service was impeccable.
"Beautiful, restful getaway"
Moon Palace has it all for a family with teenagers! The grounds are beautifully manicured, the staff is always happy and delightful, and the activities are plentiful. We felt safe the whole time and hardly saw our kids because there was so much for them to do! A true getaway for me and my husband!
"Over the moon!"
Service, atmosphere, facilities, value remain outstanding at Moon Palace. A great golf course and spa really makes it a great experience. And the resort continues to expand while maintaining its existing property at the highest level. Food, fun, beach and pool makes Moon Palace maybe the best all-inclusive resort!
"What a place, what a staff"
Enjoyed my first visit to Moon Palace and can't say enough about the facilities or the staff. Such a variety of things to do for families, couples, and anyone who really wants to relax. And, the staff! The attached photo shows the pool concierges, who I would rate as the best in the Caribbean, joining in with us to create a photo for our ice cream loving sister. Entertainment every night, activities all throughout the day, or just lounging at the pool having everything you wanted provided by a truly happy staff, and food choices galore. I'm hooked!
"Not 5 Star for us."
The best thing about our trip to the Moon Palace Resort was the staff. We went for our daughter's wedding in August 2016. It was peak season of course and we found the resort over crowded. People were going down at 6am to put towels on sun beds, which we were surprised the hotel tolerated, there were long queues for dining rooms and although the breakfasts were very good we found the evening meals wherever we went disappointing. The best thing about the holiday for us was Brenda, who took care of us at breakfast and at the Nizuk Pool. Thank goodness for Brenda! We were disappointed overall with the resort, be prepared if you go to be up early to save a sun bed if you are particular about where you want to be located during the day and don't expect great food, except for breakfast! Great service though, and look out for Brenda, she's a star!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM