Great Hotel in Hanoi with a great location! Perfect Business Travel destination. Would certainly recommend for any business traveler and/or private stay. Excellent value for the price. Look forward to staying at other locations
The room is spacious, clean, quiet and well equipped. The staff are pro active, friendly and knowledgeable. The location is excellent whithin walking distance to most of the attractions. Pricing is value for money.
I think that it's not good experience when I have business trip in HA NOI and stay with Movenpick. I planned to stay 1 weeks but after 1 day, I move to another Hotel. In addition, I have trouble before checked in because there's no room availability (stays 1 night, then move out, and check in again..) after I completed the billing. Although this issue is not come from your services.
"Falling Standards in Customer Service"
I stayed 5 days in this hotel and was disappointed in that the customer service experience has declined significantly since my last stay in January. Ground staff are not sensitive to guests' needs and some do not even smile at all. This is in stark contrast to the experience last year. Will definitely reconsider my choice of hotel in Hanoi next time.
"busy eek in Hanoi"
The hotel is located centrally in the French Quarter, old colonial style from outside but convenient inside. A friendly welcome at front desk introduced all amenities to us which were covered by our package. The mövenpick started as a usual business hotel, nice and modernized room and bathroom, minibar service, spa treatment or a lobby lounge offering afternoon or evening cocktails and snacks. My wife could hence benefit during her leisure stay. The highlight came later in the week. Around 30-40 min should e calculated from and to the airport. However, it is a 15 min walk to the Old town of Hanoi. ATM just next door, coffee shop and a rooftop bar in the direct neighborhood, grocer, pharmacy and lots of restaurants nearby. Taxis are always outside. The breakfast is served in the in-house mangosteen restaurant. Although mövenpick style (Swiss), there are Chinese and Japanese food options available. The staff is wonderful and assists politely for any order or recommendation. My wife had her birthday on Saturday, we returned from our day excursion and prepared for an evening out. The hotel surprised us that evening with greetings and a birthday cake. This is really class and makes the mövenpick stepping up to one of the best places. Thank you very much.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM