of TripAdvisor Travelers recommend this hotel
"Nice goes a long way"
We stayed at Mr C for a wedding weekend. This hotel was one of three where the family had reserved a block of rooms. We arrived at 2:45pm on Saturday and were told there were no rooms ready and that check in was at 3pm. We were then told we'd just have to wait, even having my elderly mother as my travel companion didn't motivate the front desk staff to get us a room in a timely fashion. Finally a manager intervened and low and behold they found us a room. Sunday our room was not cleaned by 4pm, I called the housekeeping 3 times, no answer. I called the front desk and asked for a manager and I asked him if we could get our room cleaned, he told me that we had "probably left the do not disturb sign on the door" which is why the room was not cleaned. We had not put the sign on the door. I asked for towels since they hadn't cleaned the room and a man showed up at the door with one bath towel. None of the cleaning staff spoke any English. Needless to say, cleaning our room at 4:30 was unacceptable, inhibited our ability to get dressed for the wedding and was just plain stressful. The managements attitude is not one of service, but instead an attitude of blame first, ask questions later. I will never stay at the $300 night hotel again, nor will I recommend it to friends or family.
"Started great and ended very bad"
I have been an unlimited member with The Leading Hotels of The World site 2015 and since 2015 I stayed more than 20 times at Mr.C hotel and referred the hotel to many of my friends and I personally know most of the staff there. At the for the last year my experience at this hotel was outstanding and the customer service was great. However, since the last quarter of 2016 they changed the manager and the service quality started to drop. Late Check out problem: Since I'm a loyal member of this hotel, the previous manager would immediately recognize that I have an unlimited membership (which cost $1200/yr) and give me the guaranteed 4:00 pm check out, however during my last stays the hotel staff would continuously knock my door to wake me u for the check out at 12:00 pm. What got me to write this detailed review is what happened in my last stay. at 1:00 pm, a guy in a suit and the hotel security guy knocked the door so hard that made me jump off my bed and think something bad just happened, then a moment after the reception called and by mistake I hang up the phone, after that the security guy knocked the door so hard again and I had to yell at them to wait for me to get to the door. when I explained to them that I have the late check out the apologized but the security guy gave me that sharp look like I did something wrong to him. This thing happened to me several times through my recent stays. Upgrade issue: Another benefit I should get from the membership is a free upgrade to the next higher room or suite upon availability. But since the manager changed, they always say to me that they are fully booked even though I see a lot of higher rooms available the same day of my check in. It was clear that the hotel don't want to upgrade me to a suite when I called the hotel's front desk for an upgrade and they told me that the rate difference between the room I booked and the next level room is $300 so they won't upgrade me. It's so sad to see a hotel treat one of their loyal and regular members in a disrespectful and unprofessional way and I still don't get why there was a security guy with an ear piece on my door. Also I think, you have to know the manager personally to get the benefit you already paying for and it's not asking for a favor. I would highly recommend to stay at another hotel and avoid a hotel who disrespect their own guests especially when considering the high rate comparing to even better hotels whit greater customer service. I WILL NEVER COME BACK TO THIS HOTEL
"Top floor Events Area"
Came here for a business event on the top floor. BEAUTIFUL views of the city. The staff is also very friendly, gave out the wifi password, and were super helpful throughout the event. Very fancy hotel too.
"Has so much more potential"
This is a tough review to write, because the service at the bell desk and valet was incredible. I loved our room and our balcony, which offered a beautiful view of the city. The hotel is clean, unique and beautifully decorated. The location was great and very central in Beverly Hills. When we arrived we were greeted with a welcome Bellini, which was delicious and made us feel very special and well hosted. I travel a lot, and what I found disappointing about this hotel is that despite being an expensive hotel to stay in, the day we checked out we were greeted with a surprise "hospitality tax." It was told to us that it covered amenities such as the welcome Bellini and the "free wifi", as well as coffee and tea in the morning that we were never told about. I felt this was so cheap of the hotel, for the rate that was paid, honestly NO HOTEL should be charging for wifi in this day and age, especially in Beverly Hills. Also, don't offer a welcome Bellini if it's included in the surprise hospitality tax at the end. This is tacky, and something I didn't expect from this hotel. I loved the decor, the ambiance, and our room, but I would not stay here again because I was so turned off by the tackiness of the hospitality tax.
"Delightful hotel in Beverly Hills"
Just returned from my first stay at this property and cannot say enough great things about it. From being greeted with a complimentary Bellini to being walked to my room, the staff was incredibly professional. The rooms and bathrooms are so well appointed and the hotel was very quiet. Dinner in the restaurant was outstanding as well. This boutique hotel would work well for either business or leisure guests.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM