of TripAdvisor Travelers recommend this hotel
Everything about this hotel is perfect. Especially Cathy and Lei who looked after us during our stay. They are so efficient and a lovely friendly persons. The hotel lays in a very green park. Many trees and flowers (birds and butterflies). The gardeners do a good job. Sai, Arm and Bank on the beach looked after all our needs on the beach, nothing was too much trouble.Everything is done with asmile and nothing was too heavy. Our room cleaners were very good and cleaned our room to a high standard always smiling. Many thanks for the fresh flowers every day. And also for the banana chips. Very tasty. The spa experience is also top. Great work from Nee, Yao, Som and Sing. We used it 3 times. We will certainly be recommending Muang Samui. Thank you to you all.
"Wonderful holiday at Muang Samui Hotel"
Everything about this hotel is perfect. The staff are exceptional!! Especially Cathy who looked after us during our stay. She is so efficient and a lovely friendly person. An asset to your hotel. Sai and the lads on the beach looked after all our needs on the beach, nothing was too much trouble.Our room cleaner was so cheery and cleaned our room to a high standard always smiling. I will certainly be recommending Muang Samui. Thank you to you all.
"Nice resort, unfortunately just a bad experience."
We stayed here 4 nights beginning of March. The entrance of the resort is grand & beautiful. We were presented with cold refreshments on arrival. Our room was a nice big space, nice bathroom with jacuzzi, balcony with a pool view & we had a mini coffee machine with pods as well as a kettle. The pool looked amazing but the water was very cold. In the 5 days we were there, I saw 1 guy in the pool aside from us. The pool is almost all in the shade as the surrounding building and trees/garden provide a lot of shade, impossible to sun bake here. Breakfast was a good selection. impossible to get a good coffee though! The beach was beautiful. The hotel staff were there as u walked onto the beach to take ur towel from you and set up your sun lounges. They made sure that everyone who wanted a pillow or umbrella were well looked after. Both guys were just lovely and worked very hard the entire time! One of the days, the restaurant staff even brought around mini pizzas and orange juice for all hotel patrons that were sunbaking on the beach. The 2 Philippina girls at the front desk & restaurant were so lovely, they were so helpful & nothing was too difficult for them!!! The 2 Thai girls at the front reception weren't very friendly, they laughed at me when I asked for directions to a nearby restaurant because I didnt realise it was so close & when I asked for directions to one of the local shows, apparently that must have been a stupid question' On our first night, I put my ipod on charge before bed. In the morning, went to breakfast and forgot to remove it from charge. That was the last time I saw my ipod. (I lock up all belongings in suitcase/safe, this was an innocent moment of forgetfulness). When i returned home to Oz, I emailed the hotel to see if housekeeping had found an Ipod and the resort manager responding to my email was quite rude when asking me if 'i was accusing his housekeeping staff of stealing my ipod' which I never did. Unfortunately, this put a negative feel on this hotel for us. I do also think that for the price you pay, the entrance and first impression of the hotel is very beautiful, the rest of the hotel is nice but I did expect more.. I would not stay here again due to being overpriced and because of a few bad experiences whilst here.
"The Magnificent Royal Muang Villas "
A week at this lovely resort was extra special by the resort staff. In particular Eduardo, Zai, Ted & Treenh & Thomas the chef. However all the Resort staff were courteous friendly and nothing was to much trouble. The Villas are spacious well equipped clean and comfortable especially thought the beach bag & towels were a great idea. Air con is efficient and it's great to go back to a cool to at night. Breakfast is amazing, Promotion nights we would recommend Tuesdays Beach BBQ, however the free flow wine, is poured very slowly and in small measures, and we are not big drinkers! It was embarrassing to have to keep asking for a refill. The pool and spa are both beautifully kept and also the gardens and fauna. We would suggest you get a couple more paddle boards for guest use as one is not really enough. Throughly lovely stay except for the Mosquitos a free insect repellent in the beach bag would be a good addition
Don't let the business of Chaweng Beach put you off this hotel. Once past the reception it is a different tranquil world. Very peaceful resort with its own beach and extremely attentive staff who can't do enough for you. Breakfast is wonderful with with an extremely wide range of items to suit everyones taste. Staff could not do enough for us from the moment we arrived until we were picked up for the airport. Internet even worked on the well maintained beach and staff even placed your towels on your sun lounger each morning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM