of TripAdvisor Travelers recommend this hotel
Very large, clean apartment, excellent service from all the staff, a washer dryer would have made it perfect. Not easy to find as only a very small sign and misleading because the apartments are in a large building called The Duchess. Well worth the money
We arrived and got upgraded to a corner room which was awesome, clean and really spacious. Comfy bed and nice linen. Front desk staff were friendly and the concierge was welcoming and helpful. Location is good and handy to BTS and great shopping. Plenty of restaurants close by. The only thing letting this place down is the restaurant which is very small inside and on a busy noisy street outside. The breakfast is average at best but other than that an awesome place to stay.
"Reasonably Good Apartment Hotel with Unfriendly Receptionist"
My family and I stayed in 3 x one bedroom apartments in July 2016. Apartments were not new but conditions were good less some minor defects. Rooms were very spacious with kitchenettes and lounge areas. However, the kitchenettes were not equipped with cooking utensils and therefore were largely useless. Although the hotel was centrally located, it was not very close to BTS stations. however, there were restaurants and street hawkers nearby so food was not a problem. There was also a small supermarket 'Giant' nearby so getting bottled water was easy. The problem with the hotel was that the receptionist we met was rude. She pulled a long face and was reluctant in answering our queries. She also did not explain to us where were the facilities in the hotel during check-in. It was very uncharacteristic to have met unfriendly service staff in the land of many smiles.
"Perfect for Long Stay with Family"
We had the one bedroom and it was very spacious with nice modern furniture. We always had visitors and had plenty of space for them in the living room. Some of the things that need improvement: They provided us a baby COT but it was sooo OLD that it was squeaky and wood was chipping and not stable at all. We decided not to use it. The shower room drainage was also not very good and at times it felt like flooded in there when having a shower.
First let me start of by how rude and obnoxious the front desk man!! Very poor customer service skills - no greeting no smile a grouchy face and no cooperation what so ever very blunt and straight!! Secondly - I asked for a higher floor after great difficulty the man behind the desk was ok fine I'll give u one! Get to the room- and to my shock there was a child's bag pack on the floor in the middle of the living room. For those who don't know these are apartment style accommodations. You enter you have a kitchen a sitting area and a separate bedroom with sliding doors to block the rest of the apartment out its great huge and lot of space for a baby to walk around!!!! Third- when I saw the bag pack I new someone had been in here before me either to see the room or it was theirs and they changed their mind or something! I came into the bedroom and went to the bathroom I was shocked and I mean shocked to see pee on the toilet seat I am Not joking I have pics to prove it!!!! By this time my blood pressure was boiling I called concierge cause my phone wasn't connecting to front desk and I told them what happened!! They sent someone in the see what I was talking about and they were shocked at the pee on the toilet seat!! Disgusting I mean disgusting!! Anyways they cleaned my toilet and left!!! I have not heard anything back about anything no apology no room change no compensation no nothing / I was told from front desk that they were fully booked right in the beginning!!!!!!! I am really disappointed in the service of this hotel! The room size and layout is great but the service sucks and the room was used at least the bathroom was and there was someone here as their back pack was lying in the middle!!!!!!!!!!!!!!!! Would I recommend it this place to others after my experience not so likely only because I just had to play as if this whole ordeal never happened!! Ridiculous!! And it's still only my first night!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM