"Wonderful view of the bay and city"
Stayed at the 11th floor and had a lovely time seeing the views around the corner room. it had wonderful views too of heritage buildings from the elevator doors. Good restaurant for breakfast. Room lacks electrical outlets for phone and gadgets charging. Centrally located and near subway.
"new york short break"
Hotel close to 911 memorial, and ferry to Statue of Liberty. Hotel was very nice and reception staff were helpful. We arrived a couple of days before thanksgiving and were given information on the Macys parade etc.
"4 star hotel"
ok, its new york city but too expensive for what this is . It lacks cosyness Rooms not very big too but again its new york city . Its really downtown , directly at battery park but somewhat away from the middle of manhattan rooms are typically marriott style , bathroom was very small carpets and elevators are outdated but ok i stayed in nyc once in the carlton in 2014> better location and better price/ quality staff not very exceptional, and i can compare, i was in more then 70 hotels in 33 counties this hotel was booked through a travel agency , i would not recommend it sorry not far from newark airport by the way
"Poor customer service"
Poor customer service. ROBERT FINN at the front desk told us that there was nothing the hotel could do about the crying baby. Comp us a free breakfast, cheap Marriott for waking up at 5a due to a crying baby! Babies cry but customer service is poor.
The hotel is near Battery Park, 911 Memorial, financial center and not very far from Chinatown, Broadway. Very good location. Nearest stop of Big Bus is Battery Park. The red Big Bus will take you to see beautiful landmarks in Manhattan.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM