of TripAdvisor Travelers recommend this hotel
Great Location, Friendly staff and the rooms were nice. It was my first time in New York and i felt very comfortable and safe in this location. The staff were great and extremely friendly, Every staff member said hello and gave some sort of acknowledgement. I will recommend this hotel to anyone i know that is travelling to NYC.
"Outstanding Location, Great Restaurant, Excellent Service! We'll be back!"
We stayed at The New York Marriott East Side not once, but twice on a recent visit to New York City! Initially, we stayed 8 nights while enjoying all the Big Apple has to offer and we were very happy with this hotel. Travelling with two teenage boys challenges our family on room configurations and possibilities and this hotel had the ideal space. We enjoyed a suite with a lounge-room (with fold out bed) and a bedroom (with two double beds) along with a bathroom, wardrobe space and mini bar area. Two televisions made everyone happy and a desk space came in handy, when planning excursions and writing about our trip. The décor reminded me of an art deco feel and the rooms were clean, well planned out, if a little dated. I think the price point was great, given the space we had and facilities available in the hotel. On both our visits we enjoyed the Marriot Lounge, which served a good breakfast (including fruit, eggs, cereals, toast and bagels and more), all day drink refreshments, great evening treats and coffee to go! Having Cappuccino’s and water bottles available each day before we enjoyed the tourist sites was a real treat! The evening service included anything from pasta, mixed salad leaves, cheese plates and fresh made blueberry pie. Often you could feast on the available dishes on offer and not head out in the cold… The Restaurant 525 Lex, was fantastic with a delicious array of hotel favourites. Burgers, Mac and Cheese and a full bar were only part of what the restaurant offered, but it served us well before an early flight the next day. The staff were incredible at the hotel. From the moment we arrived and very attentive bellman took our bags, we were swiftly ushered to the Marriott Elite Desk and shown our room within minutes. We were also advised of the M lounge availability, which proved a life-saver to us on this trip. The front desk staff (and Sam in particular) were always happy to see us and most helpful. We were shown our room on our second stay by a fellow that has worked at the hotel 32 year. His knowledge of the hotel and NYC was very impressive! The tour office staff were super helpful in suggesting restaurants that matched our taste and budget and on one occasion, patiently dealt with me on three visits about which best hop-on hop-off bus we should take, given our limited time frame and desire to keep costs down. Peter (the tour desk staff) had the patience of a saint! Housekeeping were very good at the hotel and always ensured we had fresh towels and our rooms were cleaned well. On one occasion, we required more toiletries and the lady (who was deaf) was very obliging and accommodating. The location of this hotel was ideal. With only a short walk to Central Park, 5th Avenue and most of the sights we planned on seeing. We only caught a taxi once in our 10 days there in total and happily walked everywhere or took the subway otherwise.
Their rooms are spacious, clean, but walls very thin. Air conditioning in my room was just very loud and that would keep you awake at night. At some point security came and nocked my door really loundly for having TV sound too loud. They could have called in advance. TV sound was too soft and neighborhs' kids were running around and making noise. Regardless, their location is good. Just few blocks down from Rockafellar Centre, Central Park, 5th Avenue. Breakfast is not included into room's price. They have a lovely coffee shop. There are other places to get good breakfast around hotel.
"Great customer service"
Im currently staying at the hotel, and want to send my thank you to Paulina Hernandez. She checked us in and was amazing. Very pleasant and cordial, she gave me some tips about the city that really made our stay even more enjoyable. Rockstar! Hotel is nicely located and very clean. Great experience.
"Good location , helpful staff, average rooms"
Tipical hotel from big chain in NYC. Everything is OK, but nothing tou would remember afterward. It might seem overpriced for the service but after all it's Manhattan. It was chosen due to its proximity to a conference venue, Waldorf Astoria.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM