of TripAdvisor Travelers recommend this hotel
"Hotel needs some updating - staff are great though!"
I opted to stay at the Marriott East Side as it was closer to where some of my meetings were and I try to stick within the Marriott brand. Let me begin by saying that the staff were quite friendly and always trying to be helpful - I almost went to four stars simply because of the staff but in the end, the hotel itself moved the rating down. Rooms are decent sized for New York - however, they look like they have not been remodeled in years. Shower heads are placed for someone under 5'10" and my room had a window that was constantly covered in condensation. Would probably not stay at this Marriott again unless I heard that it had been refurbished.
"Great For Me"
I visit NYC once or twice a year in recent years. I've stayed in several hotels in various neighbourhoods over the years. For some time now I've stayed exclusively at Marriotts but only stayed at the Marriott East Side for the first time recently. Different neighbourhoods have their own pluses but in the final analysis I like Midtown. This hotel will likely be my first choice for some time to come. Naturally access to the subway is convenient but don't assume travel on the subway will always be quick, allow enough time to get from A to B. It's easy to get from JFK to the hotel by subway but it will be crowded in rush hour. Grand Central Terminal is a 15 minute or so walk. Being an Elite Member lounge access is a perk that's important to me. It's always a bit of a mystery which lounges are open on which days. Some close on weekends others are open every day. The lounge here is open daily for breakfast and evening light meal. All my interactions with staff were pleasant. The room was fine. The hotel seemed well maintained but it is a heritage type property.
Such a tired hotel. I can appreciate the vintage styling of old school NY, but the aging carpets, furniture, light fixtures, etc.. that is not vintage, that is just neglect. Stayed this past Friday and was so disappointed. This hotel is in desperate need of a refresh and by no stretch should be a category 8. Another huge disappointment was the M Club. This cannot hold a candle to other M Club experiences I have had. Even though it is open 24 hours there are no snacks Fri-Sun. The only thing I saw was a Nature Valley granola bar which was gone later in the evening. If I had paid an extra $100 for "access" I would have been looking for a refund. What are people paying for on the weekends' In addition to the limited amenities, the setting was simply repurposed conference space with the room divider pulled open. This is the 1st M Club in NYC and it makes the new lounge concept seem like a scam.
"Good Location, Okay Hotel"
The hotel is in a nice location - good point for walking, catching a cab, or taking the subway to all parts of the city. Decent foot traffic so as to feel safe pretty much all hours of the day and night. There are doormen and someone was always at the front desk so that is a good thing. Plenty of food and shopping close by. There is a sales counter for Marriott vacations trying to make a sale so unless you are interested, steer clear; it's placed right by the concierge desk and in front of the bar. The bar looked busy, I didn't go in so can't speak to that. The rooms are fine. Not very large but not super small either. Decent size bathroom, again nothing spectacular. Closet, dresser, side tables, plenty of room to unpack and store your things. Also a mini-fridge (not a minbar though, just a fridge to store your things, which is nice actually) and a safe. A single cup coffeemaker as well. The shampoo/soap etc is fine and restocked daily. Decent water pressure but I did start to lose heat and have to adjust before the end of my shower and I'm not a 40 minute shower person. Overall the hotel could use some upgrades - a new coat of paint, etc. Lots of families and groups of friends, also lots of airline staff staying at this hotel. The elevator service was terrible. Tiny and during our 4 day stay it seemed like only one would be working at a time. Truth be told, I booked this hotel because I booked the trip at the last minute and didn't want to pay too much for a long weekend. I doubt that I would stay here again with all the other great options in the city.
"It Should Have Been Better"
I spent five nights in NYC at the Marriott East Side. You couldn't ask for a better location. Close to Grand Central Station, close to shopping and many restaurants, walking distance to Times Square and the Theatre District. The room itself was a disappointment. While I hadn't expected a spacious room (square footage is expensive in NYC), I was disappointed in how dark and dreary it was. The carpet and upholstered chair weren't exactly dirty, but they were dingy. Also, every surface was black: table tops, dresser, desk, bathroom counter. Not only did that add to the oppressive darkness of the room, but it was hard to find objects placed on them: cell phone, iPad, small objects, etc. Although I didn't have to pay for Wi-Fi, I think it's ridiculous that, in this day and age, it isn't offered as a free amenity. The bathroom is small but well lit. No magnifying mirror, and it took me two days before I realized the hairdryer was hanging in a black bag in the closet. The bathroom amenities were very basic: one bar of soap, one shampoo, conditioner and lotion. No shower cap. I travel with my own mirror and shower cap, so I was fine, but be forewarned. The towels were plentiful and thick. What I absolutely hated was the shower. It's a regular tub shower with a bowed-out shower curtain, which is fine, but I think they did one of those remodeling jobs where they place a new tub liner over the old tub. That's the only explanation for the fact that the bottom of the tub is like a large bubble...it moves when you're standing on it! It was like showering while standing up in a canoe! Anyone with even the slightest balance problems will be terrified of it. After a few days, I figured out that if I placed my feet on the outermost edges of the tub floor, I wouldn't feel so insecure. Water pressure was excellent, though. (But I really, really hated the tub.) The elevators were outrageously slow. Now, I understand at peak times this would be a problem, but one had to almost always wait a ridiculous amount of time, regardless of the time of day. Then when the elevator would arrive, it might be so full, you couldn't get on it. Unacceptable. The best part of the Marriott East Side was the M Lounge, but that's only available to people who upgrade. They have wonderful buffet breakfasts (scrambled eggs, scrambled egg-whites with spinach, bacon, potatoes, cereals, fresh fruit, pastries, bagels). Delicious coffee and fresh orange or grapefruit juice. There are always small bottles of water, cans of soda, and small containers of Dannon yogurt available 24 hours. They do more food at dinner time, but I always missed that; ditto the dessert hour. The eating areas in the M Lounge are very nice: some are traditional tables. some are sofa areas, others are counters with stools. This is spread over an area of two fairly large rooms. One morning, I had a lovely conversation with the concierge on duty. I don't mean a brief, "Hello, are you enjoying your stay'" kind of exchange, but a genuine conversation lasting perhaps 10 minutes. Very nice touch, especially when one is traveling alone. So, would I stay at the Marriott East Side again' Perhaps. The lack of room service, the overall dreariness of the room, and the ridiculously long wait for elevators would give me pause. However, the location is great, and the M Lounge was extremely nice (did I mention there's no room service') There are a lot of other hotels in the area. I might try another one before staying at the Marriott East again. it would depend, of course, on the price.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM