of TripAdvisor Travelers recommend this hotel
After a long trip we wanted to unwind and relax in out room . There was no tv service. We called for maintenance and were told that somebody would be right up to check into the problem . 62 minutes later someone finally came to our door . It was annoying that we were told somebody would be right up when in actuality it's took them an hour to send somebody up . The sales lady ( not a maintenance person ) fiddled with the wiring on the back of the TV. Then she explained that everyone in the hotel was having the problem - which explains why it took for so long for somebody to come to our room. Perhaps we would not of been so annoyed if we understood the problem is not just in our room and we were provided with the correct expectation of when somebody could come and look into the issue. But then we found out that this is been going on for weeks following a change of service provider that the hotel had made that had not been resolved. So we never had television for several days that we stayed at the property, however we kept getting told it would be corrected shortly. Finally we were told to bring this to the attention of the manager when we went down to the front desk and they would provide us with some kind of compensation. So we went to the front desk and the manager would not come out to us. We received no compensation or acknowledgment . In my opinion this hotel took advantage of its aura of being a brand-new hotel and therefore did not have to provide good customer service. I will never stay at this hotel again because I don't think we were treated like guests.
"Rude and unhelpful reception staff"
I have the unfortunate ‘pleasure’ of staying in this hotel presently. The group I am in need to leave early and attempted to see if we could get a slightly earlier breakfast time. The rude, dismissive and unhelpful attitude of the reception staff was shockingly bad. It really is amazing in this day and age that such behaviour has to be tolerated by paying customers. Do not under any circumstances stay here of your own free will, the reception staff are a complete disgrace.
"Worst hotel i have ever stayed in"
I have stayed in hotels that are 3 stars that have better service than this. If it was not my company paying i would have left ages ago. Hotel lost my laundry. I ask for new laundry bags... nothing.. i need to bring laundry to reception.. they dont pick it up... such bad service. Someone went into my room and stole money i left on the table and they said no one entered my room... the breakfast has no variety!!!
"Positive and negative"
I would not classify this hotel (or at least our room) as 4 stars. The hotel has some clear positives and some clear negatives. The staff at the hotel is very friendly, and we were made to feel very welcome when we checked in. The room we were given was rather outdated, which in itself is not a problem, but we expected something else from the pictures we saw on the website. I understand that the hotel is being renovated, but this is a bit misleading. Worse than the outdated feel of the room however was the carpet, which was full of stains and which you wouldn't want to walk on with bare feet. There were also several stains on the wall near the bed. The bathroom in our room was renovated and was spacious. However, the shower is one of the worst I ever had in a hotel. There was no water pressure whatsoever. I was glad we stayed only two nights and I didn't need to wash my hair, because I would have never been able to make it fully wet or to rinse it (admittedly, I do have long and very thick hair). The breakfast on the other hand was very good, among the best hotel breakfasts I've had. Also the location of the hotel is great, in the middle of the city centre.
"Good Hotel, super location!"
This is for me the third time staying in this hotel. It has a very good location, the hotel is located in the heart of Rotterdam and everthing is on walking distance. Staff is friendly and rooms are conformtable and clean.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM