From the moment we checked into this hotel, it was a series of very disappointing experiences. As we checked in, the afternoon of March 8th, the first room we were offered was on a second floor. As we exited the elevator, the hallway carper looked dirty and the air smelled bad. Immediately, I went down to the lobby and requested an upper level clean area. The front desk attendant was irritated and spent considerable time looking for a room for us. We were moved to the 4th floor where the hallway carpets at least looked clean. The room was small and lacked comforts for a 4 start rated hotel. The pillows and sheets were dated and did not smell good at all. The towels were old and even had holes. On the morning of March 15th, we came down to the front lobby and looked for a taxi cab we had scheduled the day before. When the cab did not appear on time, I went back to the front lobby and ask the same attendant who had checked us in on the 8th, for assistance in calling a taxi cab. The attendantpointed towards some private vehicles parked in front of the entrance. I told the hotel attendant that I was not about to pay $250 pesos for a ride to the Airport, when I had originally paid $100. He was not help at all and indicated they were the only company serving the hotel. I left in disgust and found myself a taxi cab right on the corner to took us the the Airport for only $100 pesos.
"Too Dark Room with inadequate lighting."
Stayed for 5 nights. Reception service varied from very helpful to poor and with a surprising lack of English Language for an NH hotel. Booked large room which faced internal courtyard so very dark, and hopeless lighting we tried to change but only much smaller room offered. Very comfortable bed but challenging to feel safe climbing out of 'over bath' shower, as others have already said, what a strange design! Good location for centre of City, but perhaps not if you want to go out for any nightlife though as a pretty 'dead' area. Good buffet breakfast (included in our room rate) with lovely staff, had dinner on first night of arrival which was v. poor. No atmosphere and slow service in lobby bar and they had run out of white wine one evening!! Wonder if noted by others but 2 items of clothing missing from suitcase, confirmed on return home (thought maybe I hadn't packed after all) so very cross!
"A good safe option in the Centro Historico"
It was a bit difficult to Navigate here because of the exceptionally heavy police presence. I am not sure if it was just the weekend we were there but many of the nights we stayed in the district whole streets were cut off by the police. The hotel is quiet with no bar and no atmosphere to speak of. The reception/foyer is clinical/clean with little or no personality. The rooms were good but the showers were difficult to get in and out of and I was unable to have a shower without water going everywhere no matter how I tried. Rooms were hard to cool and the windows do not open to allow air circulation. Housekeeping was good and the bed was comfortable. Very central for the Historical District but little or nothing to do at night. If you are looking for evening vibrancy this is not the place for you. Plenty to do and see during the day one would want to be careful at night. Plenty of police in the district.
"Good location, ok room, good service"
The hotel has good location, but so so room. They are small, bad shape. However, it is not expensive. So it worth the money. However, the room service is good. There is a restaurant just at the left side of entrance, good price, clean, so you can always have food there before or after your day's visit.
"Pleasant stay in good location"
I recently stayed four nights at this hotel for my first visit to Mexico City. The hotel is modern, very nice and located in a good spot. The staff I interacted with was very pleasant. The hotel is only a couple minutes away from the historic center and about a five minute walk from the closest metro station. The bed was comfortable to me, but those who do not like hard mattresses may have issues. The breakfast buffet offers a large selection of choices that can fill you up until dinner. I also noticed that some of the food changes daily so you will get to try many different items. A lot of reviewers have mentioned issues with the shower tub. While I didn't have an issue getting in to the tub, it can be kind of tricky to exit the tub without losing your footing. Overall a very nice experience and I wouldn't hesitate to stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM