"Lovely hotel and staff. Room was bit small "
Room was bit small to fit 2 adults and infant. However, everything was in great condition, hotel staff were very helpful, and we were happy with service. The location can be great (right next to Zucalo). We had some kind of political demonstration in our last day which lead us to leave 5h prior the flight to make sure we are on time .
"Small Beds and Slow Service"
This hotel would have rated even lower if I dared to compare it with Historico Central where we stayed just prior. Basically I gave it 3 stars because the stay here was bearable. However when you are spending good money on a room you don't want your stay to be just bearable. I liked the location and that was maybe the only other saving grace. In the room itself the beds are very narrow. And the service in this hotel moved at a snail's pace. The breakfast in the morning was good, but again we had been so spoiled at the other hotel. Also, the breakfast service was also very slow. Every service in the hotel seemed slow and for a hotel that advertises that they have English speakers the majority of the staff did not speak much English. I enjoy trying other languages and can speak some Spanish, but I feel the hotel wasn't really being honest about their services.
From the moment we checked into this hotel, it was a series of very disappointing experiences. As we checked in, the afternoon of March 8th, the first room we were offered was on a second floor. As we exited the elevator, the hallway carper looked dirty and the air smelled bad. Immediately, I went down to the lobby and requested an upper level clean area. The front desk attendant was irritated and spent considerable time looking for a room for us. We were moved to the 4th floor where the hallway carpets at least looked clean. The room was small and lacked comforts for a 4 start rated hotel. The pillows and sheets were dated and did not smell good at all. The towels were old and even had holes. On the morning of March 15th, we came down to the front lobby and looked for a taxi cab we had scheduled the day before. When the cab did not appear on time, I went back to the front lobby and ask the same attendant who had checked us in on the 8th, for assistance in calling a taxi cab. The attendantpointed towards some private vehicles parked in front of the entrance. I told the hotel attendant that I was not about to pay $250 pesos for a ride to the Airport, when I had originally paid $100. He was not help at all and indicated they were the only company serving the hotel. I left in disgust and found myself a taxi cab right on the corner to took us the the Airport for only $100 pesos.
"Too Dark Room with inadequate lighting."
Stayed for 5 nights. Reception service varied from very helpful to poor and with a surprising lack of English Language for an NH hotel. Booked large room which faced internal courtyard so very dark, and hopeless lighting we tried to change but only much smaller room offered. Very comfortable bed but challenging to feel safe climbing out of 'over bath' shower, as others have already said, what a strange design! Good location for centre of City, but perhaps not if you want to go out for any nightlife though as a pretty 'dead' area. Good buffet breakfast (included in our room rate) with lovely staff, had dinner on first night of arrival which was v. poor. No atmosphere and slow service in lobby bar and they had run out of white wine one evening!! Wonder if noted by others but 2 items of clothing missing from suitcase, confirmed on return home (thought maybe I hadn't packed after all) so very cross!
"A good safe option in the Centro Historico"
It was a bit difficult to Navigate here because of the exceptionally heavy police presence. I am not sure if it was just the weekend we were there but many of the nights we stayed in the district whole streets were cut off by the police. The hotel is quiet with no bar and no atmosphere to speak of. The reception/foyer is clinical/clean with little or no personality. The rooms were good but the showers were difficult to get in and out of and I was unable to have a shower without water going everywhere no matter how I tried. Rooms were hard to cool and the windows do not open to allow air circulation. Housekeeping was good and the bed was comfortable. Very central for the Historical District but little or nothing to do at night. If you are looking for evening vibrancy this is not the place for you. Plenty to do and see during the day one would want to be careful at night. Plenty of police in the district.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM