of TripAdvisor Travelers recommend this hotel
"My yearly visit to Hamburg"
Hamburg is my yearly destination for Aircraft Interior Show. I have been staying at NH hotel for the last 5-6 years and totally happy with the hotel stay. The location is superb within 5 mins walking distance to the exhibition hall. No hassle of having to queue for taxi after the show ends. Just need to walk 5 mins and I am back in my hotel room kicking back to have a nice cup of coffee. However, it is not that near to the shopping area though. But totally fine with me as I enjoy walking around Hamburg. It is still convenient to me as it only takes me 15mins to walk into the city center for my shopping etc.
"Good hotel, but the staff is not the friendliest"
I choose this hotel for our stay in Hamburg mainly because it was very highly rated and was supposed to be in a good location. The room (211) is very spacious, although the furniture is not positioned in a way that you could really take advantage of it. The bathroom is kinda weird with the 2 entries, although I've seen other NH hotels of this type, I guess it's a thing. I'd say the room is nice in general. We had a major problem with the air conditioner in our room, which was promised to be taken care of, but it wasn't. I had to deal with this problem 2-3 times until they fixed it, I believe the last day before we left. They did offer another room after the second time I complained, but I asked if it's possible to fix the A/C instead of changing the room and they said yes. Another issue with the staff at the reception is that they weren't very polite for some reason. I don't know if it's a North Germany issue, but I didn't have such problems at NH in Dresden or Vienna for example. Also, one of the days we left the room at 13:30, put a "please clean room" label on the door, but the room was not cleaned. Usually housekeeping is up to 15:00 at least. Location is somewhat good, it's less than 30 minutes walking to the city center. It was our first time in Hamburg so we didn't really know the city, but this is not very central hotel. Overall I rate this hotel "average" because of several minor issues, one average issue (A/C), and because of the not so friendly staff.
"Good location to bars restaurants and cafes"
We spent a few nights as this hotel. The room was spacious and clean and the bed comfortable. The bathroom was decent as well. The hotel is on the main road but wasn't too noisy. We didn't pay for breakfast so went out to local cafes for that. Location wise the hotel is not right in the centre but it is close enough to walk to the main sites and there are a number of good restaurants and cafes close by - we mostly stumbled across them as opposed to planning where to go. There is a metro station not too far away either for when time doesn't allow you to walk or when the weather is bad. Our room faced out onto the main road and with the window closed there wasn't too much noise. Staff were reasonably helpful. A nice perk were the sweets in the lobby.
"Great hotel! "
I stayed here for one night, and got a great rate on a suite. Well worth the money! The room is modern and spacious. The bathroom is huge! I had a room facing the back, and it was very quiet. The service was really great, and very friendly. They even provided flavored water and small snacks in the lobby all evening long. There are plenty of restaurants and things to do in the neighborhood. I will gladly stay again.
"Perfect for our city break"
The location was fantastic for us, we wanted to explore the nearby Karoviertel and Schanzenviertel neighbourhoods. One stop on the metro from Reeperbahn, and only 3 stops from the centre of town. Though the hotel is on a main road it wasn't noisy, there were lots of cute bars, restaurants and shops around the corner. The staff were friendly and professional, and I noticed between them they spoke at least a dozen different languages fluently! The room we had was superb & well designed. Very large space with a sofa, work table, TV that swivelled between the "living area" and the bed. It was exceptionally clean and comfortable. Really liked that they replenished the coffee pods and water every day. Would 100% come back, it was great value for money. The only thing that could have been better was having a few more English TV channels. They were only news based, and one evening we would like to have been able to watch a film or something. Quite a minor point though,
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM