The NH Brussels Stéphanie is a modern hotel located a 3-minute walk from Louise Metro station and tram stop and 2 km from Grand Place, Brussels’ central square. The historic center of Brussels is reachable within a 25-minute stroll away.
"NH Stephanie is an Exceptional Hotel!"
Was in Brussels on vacation to see as many sights as possible. NH Stephanie was within walking distance of most of the main attractions and the nearby Metro was accessable to almost all other attractions. The Staff was Exceptional! Almost everyone spoke English, French, and Dutch (some spoke German as well). The breakfast (not included in the room fee) was a European Buffet that was Outstanding!
"Unprofessional service, tired room"
I have now stayed here three times - and on each occasion the reception appeared to be manned by trainees with little experience. Check-in took far too long, and I then found I'd been given the wrong room key. A French-speaking phone caller attempting to reach me was unable to communicate with the receptionist who spoke no French! When passed to a colleague, the caller was incorrectly told I was not in the room. On asking for a taxi, the receptionist basically said not to bother as waiting time would be too long - without even trying. A lot of time was wasted with glitches in service. I don't understand why this hotel insists on operating without professional staff at the reception. The room itself had tired furnishings - and the shower pressure was close to zero... really not acceptable for this class of hotel, and price being charged.
"Nice and tidy hotel and very well organized"
I've stayed at the hotel on last July for one night and I got everything I needed. Well located, rooms are very convenient and clean and the breakfast is good! Fair price and really nice workers. Will come back again on my next visit :)
I stayed in the hotel during a weekend with my husband. The staff were kind and servicial. The rooms are comfortable and big. The breakfast was amazing, there were a lot of variety. It is placed in the center of brussels near the shops and tram.
"Matching standard of reference"
Stay Here for a few days. It is located very conveniently close to the main shopping area of the city and if you do not mind walking you can easily reache downtown Brussels. The room was spacious and nice. Cleaning impeccable and staff very kind and nice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM