"Good hotel needs improvement"
Reception team was cooperative and wonderful. But do not expect to get a maintenance service late afternoon and night. My safe did not work at my entrance at noon. The maintenance worker explained it happended due to old batteries required to be replaced. When I returned at night to my room, the safe was out of order again. I was asked to wait till next day but when I insisted to get a service then somebody came, looked and left telling me to wait for his return. After about a half an hour and almost midnight I asked to sleep and called the reception for the disappreared maintenance man. I was told that this man told the reception that he cannot solve the problem and gone. I was left waiting as such without any hint that nobody will return. I was very angry. The case was solved next day. I stayed there 5 nights. First two mornings were pleasant in breakfast dining room but later on conventions groups filled the dining room with a lot of noise. Take into account that this hotel hosts conventions and groups. Additional room issue is the minimal storage place for clothes since there is a hanging storage but almost no shelves. It is an issue in case you are staying longer time and not a big issue for those hosting for a night or two only. The room itself is pleasant. The breakfast is same every morning but sufficient, including even vegetables (missed in other hotels in Italy). There are several elevators and very fast. I have read earlier reviews complaining for long time of wait for check out and therefore I checked out the night before my departure but I found no problem during moring departure as well. My room 328 was with shower. There are other rooms without just a shower but with a bath. There is a supermarket near the bus station and a bigger supermarket and a McDonalds store just about 100 meters far from the bus station in direction of the hotel (on your way from the hotel to the bus station) . Opposite to the hotel there is a Japanese restaurant. In same Viale Ancona street and about 80 meters from the hotel there is a quite good restaurant named Unico. You need to verify the required dishes in advance since menu English version is not precise. From Marco Polo airport the taxi drive to the hotel costs 35 Euros per taxi including luggage fare. It is convenient and even quite cheap for two couples in one taxi. For returning to the airport ask the hotel reception assistance for a taxi by same cost. The 4L bus to Venice is about 600 meters far from the hotel. You cannot buy a ticket at the bus driver point. Buy it from hotel reception in your hotel or at the hotel reception opposite to the bus station in Popolo street. I advice you to buy a set of 10 tickets at 14 Euros for such a set. Since it is personal then buy such a set per each member travelling with you. In case that you are staying less days then it is not worth while to buy such a set but one 1.5 Euro ticket per each drive. In case you intend to visit the Laguna islands as well (St Michele, Murano, Burano, Torcelo etc) then buy a daily 24 hours ticket at 20 Euros per person (30 Euros for 48 hours). Then you can use the daily ticket even from Mestre and back. The bus drive to Venice is about 10 minutes, taking you to Venice buses central station.
"Short Pleasant Stay"
Stopped for a night before catching flight. Location is good for popping in to Venice and near airport. Staff were friendly and helpful. Breakfast had a good selection. Room was nice but a few faulty switches need fixed.
"A trip to remember! Also Mustafa is a credit to the hotel! "
This hotel was booked as a surprise for my 21st birthday so I didn't know what to expect. Amazing! Hotel was perfect, staff were so helpful and the hotel was very clean and rooms are big with lots of space! So convenient if you are looking to take a trip into Venice as it's 10/15 minutes on the bus which is only €3 for a return each! The staff were so helpful, we forgot to bring a UK adapter so they provided us with one to borrow the whole time we were staying at the hotel. From the first night there was one person in particular who stood out to us.. Mustafa! He had a smile on his face waiting to greet us when we arrived at the hotel even though it was late, 11pm on Thursday evening, his English is great and he is always happy to help, I work as a host in the uk and I know how tiring the job can be but Mustafa is very hard working and the hotel wouldn't be the same without him, he will be someone we remember when we look back on the trip!! We needed advise on which food/drinks to choose and he would always be happy to recommended, Michele is also very helpful, constantly working hard and so kind. Sad to say bye to these guys!! I hope to come back soon! Lovely trip and lovely hotel!! (PS: I think Mustafa and Michele deserve to be recognised, they are a credit to the hotel!!) it isn't always easy to find a hotel with such lovely staff. To the management, I hope you realise how hard working and helpful these guys are!
I visit hotels quite often, This breakfast was a carnival to the eyes and tasty too! Friendly stuff. Beautiful child buffet! Gives me idea for a birthday party to my child :) Thank you! You can see for yourself from the photos.
"Wonderful stay at the Laguna"
The NH Laguna hotel was a super place to stay for 3x nights whilst visiting Venice and I would highly recommend. Must admit, I was a little nervous about how far it was "out" of Venice, but as long as you don't mind a short walk and bus ride into Venice itself, it really is a great place to stay. For accessibility, the hotel is around a 15/20min taxi journey (traffic depending) from Marco Polo, but this will set you back around €35 euros... instead, I would recommend paying €8 and jumping on the ACTV bus (tickets available in airport on exit) to Mestre FS (railway station) (about 25/30mins with a few stops en route) and the hotel is approx a 15min walk from the station. A return ticket to the airport will cost you €15. Boom! (Tickets for the return leg back to the airport can also be bought from the ACTV office at the station where you are dropped off). NOTE: The ACTV bus actually gets very close to the NHL on the way to the station - so if you are feeling brave, have a word with the driver and ask if they can stop for you (there is a stop but unsure of the name) - will save you the walk! For getting into Venice itself, if you come out of the hotel entrance and turn left - walk 50m down road and then turn right (T-Junction with lights) and then go about 850m to a roundabout, do another right and about 20/30m onwards, you will be conveniently at the bus stops on the Corso del Popolo (about a 12min walk). Tickets can be bought from the Hotel Ambasciatori for €3 return into Venice, just make sure you go from the bus stop on the opposite side of the road to the Hotel Delfino to go "IN" to Venice. The bus into Venice takes about 10/15mins (tops) even in rush hour! (It would seem Italian bus drivers have "heavy right-feet"!) And drops you off at the Piazzale Roma which is basically the transport hub for getting around Venice. With respect to the NH Laguna hotel itself, we had a very pleasant stay indeed. It's a bit more 'mainstream' / modern (much like a Jury's Inn) and looks to be popular for business / conferences and such like, but was more than suitable for leisure stays as well. When my other half and I turned up on Saturday lunchtime, it felt like we were the only ones there! The staff were very accommodating and spoke very good English (and applauded our Italian efforts!) and we found the hotel to be very quiet and comfortable. Word to the wise, check-in is not available until 15:00, so depending on your arrival, you can either leave your bags in the luggage room and head into Venice, or chill out in the hotel bar where prices are extremely reasonable and the food is excellent! (I had the burger and it was huge!) We stayed on the third floor in a standard plus room (I think) which had a lovely big bathroom, a single bed tucked away around a corner with an internal sliding door (suitable for a 3/person family) and a queen size bed (2 singles pushed together - although with the bedding you would never know!). For breakfast, there was a really good selection of European delicacies - cereals, fruits, toast / jams, croissants, cakes, hams / cheeses etc and on the 'fried' side; scrambled egg, bacon and sausage were available. In addition, there was also the opportunity for 'made to order' omelettes! Yum! Would recommend going early than later though (midweek is 07:00-10:00 > we tried both ends of spectrum!) and there is a lot more choice going early. Overall, we had a really lovely stay at this hotel and we would definitely recommend to others. I would certainly be prepared to stay here again. Thank you to all the staff at the NH Laguna for making our trip one to remember! #1 Travellers Tip! When walking to the bus stops on the Corso Del Popolo, there is also a Maccy D's and a Spar shop on the roundabout and great for getting lunch items! Bottle of Coke only €0.99 here... in Venice itself, €2.50 and beyond! #2 Travellers Tip! You can also use the bus stop on the Corso Del Popolo (going away from Venice) to catch the No:15 bus back to Marco Polo which (we think) would only cost you €1.50 and takes about 25/30mins with stops / traffic. You could also try getting this bus from the airport the other way when you arrive, but as it is cheap, it is also very popular with locals! #3 Travellers Tip! Note, at the Hotel Ambasciatori, you can also buy a "bus and boat" ticket for €20 which will buy you an all day travel card to use on the boats, plus you get the bus for free!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM