of TripAdvisor Travelers recommend this hotel
Staff was not friendly. Did not have my room available as booked. I booked a King size bed and was giving 2 double beds. Had to wait an additional day before they moved me to the room I originally booked. Which was inconvenience with no compensation.
"Nice hotel, bad service...."
Great hotel! Very modern and stylish. Rooms were very nice with nice size TV and large bed. The only bad thing was the service. Totally sucked! I was alone and dinner took almost two hours. Between meals I had to wait 30 minutes. Waiters were horrible and had no concept of customer service. Beware of the "deliver your breakfast to your room" offer....breakfast is free in the hotel but to bring a basket of bread and coffee to your room you have to pay for it!!!!
"Preferred NH property in CDMX/DF"
This property is better than the NH Centro Historic property. The rooms are modern and clean, staff is friendly and accommodating. As a woman, I felt safe walking around the neighborhood at night by myself. Lots of cafes and coffee shops in the area. It's an LGBTQ area. If that makes you uncomfortable, this may not be a place you would want to book. Breakfast is excellent: Features three hot items (ex. chicken mole, tamales); made to order smoothie & omelet stations; crazy fruit juices, pastries & bread; complimentary mimosas! Also, complimentary snacks (pretzel mixes, chocolate covered strawberries, candies) and mimosa in the lobby in the afternoon. Strange things: Odd, yet endearing local theatre space in the hotel. Word of warning: Get a room on a higher floor (10 or higher). The street noise is pretty loud, especially during weekdays.
"Great Room, Terrible Front Desk"
This hotel is located very centrally in Zona Rosa. Tons of restaurants, shops, bars, and clubs all within walking distance. CityTours Hop on Hop off bus ticket office is right next to the hotel and pick up stop in front. I loved the junior suite. Lots of windows and spacious as well as a strong air conditioner. What I didn't love was the front desk. They weren't friendly, they don't look up from the computer even though they know you are waiting in line, they say nothing as you come and go right past them to enter and exit the hotel. They're either very arrogant or they really dislike their jobs. Either way, it's definitely going to bring this hotel down. I've stayed in hotels with not so great rooms but the staff more than makes up for it. In this case, it was a great room with terrible staff front desk staff.
"Fantastic people and awesome breakfast"
We stayed for our honeymoon vacation and liked all the staff and their friendly attitude each day:-) over satisfied with the breakfast and service ! Juan and Miguel at the breakfast service , Eric ,on the front desk helped us in every condition;-) thank you very much to all;-)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM